Black Box Electric Ltd.

We were told that Blackbox electrical was the company to use, they were supposed to be

Professional and trustworthy.

Not at all, the owner is very unprofessional and definitely Not someone you can trust.

On every invoice he gave us he overcharged us and then threatened that we wouldn’t get our electrical passed if we didn’t pay.

We were given a quote from him at the beginning and we were completely ripped off by the time it was finished.

We would certainly Not recommend Blackbox.

All around great work. Austin was very good to work with.

Dave from BlackBox changed some ceiling fixtures in our Kitchen and Living room and did a great job. He was very polite, worked quickly, and was a pleasure to have in our house.

This was a particularly difficult job as we needed to move the junction boxes in the ceilings so that the fixtures could be re-positioned.

The crew (Clinton and Nathan) were exceptional, in fact our whole dealings with Black Box Electric were beyond our expectations.

Their service is impeccable and their skills were superb. Thanks to Dean, Clinton and Nathan, we'd definitely use your services again when/if we need them.

On a scale of 1-10...10 being the highest....Black Box Electric rates an 11.

Steve & Trish

Saanich

We definitely would not recommend Black Box Electric. Their foreman Sheldon was always very sullen and his work was subpar. Just before we moved in, our new very expensive wood stair case had just been installed & I and our general contractor were on site discussing the new staircase. Sheldon was installing a light fixture over the staircase when he dropped a heavy tool right in front of us which made a significant dent in the staircase. Accidents happen but Sheldon in his typical sullen manner did not say a word and offered no apology for the permanent damage.

A few months after we moved in I noticed the outside light on the garage passage door was not working & my replacing the light bulb did not solve the problem. I replaced the fixture & that did not solve the problem. The problem was that Black Box did not provide power to the fixture. We finally got Black Box to very reluctantly agree to rectify their shoddy work but it was not without them making a fuss.

Also a 3-way switch was installed incorrectly & never corrected.

2 years after moving in the electrical to our irrigation system failed. I wrote the owner, Dean stubbington, on August 8th asking for him to schedule an appointment. Dean never replied & we had to hire another more competent & civil electrician.

I bought a slightly dated condo and Blackbox (Dean) refreshed all the outlets and pot lamps. The condo now has a new look. The changes with the lighting and hardware made a huge difference to the overall value and appeal.

Dean’s approach was professional and friendly. He was efficient and timely. I would not hesitate to use Blackbox (Dean) again.

Excellent service. I am a very happy customer!

I was referred to Black Box by McLaren's Electric as they use them for a lot of their customer's installations. They have done three separate jobs for me and each time their employee Clint has been great. Dean has been really easy to deal with and when we had an emergency situation on a bathroom renovation, he had a person onsite really promptly. My experience has been nothing but first class.

Things started great. Excellent quote and easy to deal with the owner Dean. Job progress swiftly at first with his Ozie journeyman Daniel working off my lighting diagram. All went well until the end when I discovered he was installing gimbal trims with PAR20 bulbs. I hang art and had asked for lighting that would flood the walls evenly I had marked eyeballs on my lighting plan. The Gimble trims and bulbs Dean installed produced stripes on the wall totally unsuitable for my stated requirements. Dean attended the job for the first time and said if he'd known he would have done things differently I started to research bulb options and sent him information on BR builds that have a wider flood 120 degrees as opposed to the PAR 20 which are 40 degrees. After some debate with Dean arguing that the PAR20s were floods he replaced one light with a BR bulb which was a major improvement I said ok that would be better.

He purchased the replacement bulbs and sent me a further invoice for what was to be the labor to change them. Dean himself now went to change the bulbs but found that the one his journeyman had installed was cracked and called me to announce that the BR bulbs didn't fit Gimble trims What followed was a series of texts in which he said he would not absorb what he referred to as my mistake I guess he meant my suggesting BR Bulbs. I said I was not a professional electrician so how would he rely on me or blame me. He further took the position that he had given me what he specified in the quote. In looking at the quote it did not say eyeballs or gimbles but did list PAR20 bulbs which as a customer I had no idea how these bulbs behaved I had paid for the job in full at this point which turned out to be my mistake. Although Dean said he would finish the job as quoted, he walked. He left two motion lights uninstalled , a dimmer that flashes as he installed to wrong one and three counter plugs on the kitchen counter at differing heights. I offered to pay for the change of the 20 trims to eyeballs and asked him to at least finish the job as quoted but he did neither nor responded to my requests.

I am left with a good job overall but lighting on all the main display walls which I now have to have changed This means I have at least 20 bulbs and trims I paid for that I must change and repurchase eyeballs and bulbs and pay the labour to do so.

Black Box is a good company for basic work. The owner is not knowledgeable about current LED lighting options or trims and above all did not in my case pay attention to my needs despite my writing Eyeballs on my lighting plan and having discussed my need to light artwork evenly. His abandonment of the job leaving work I paid for and needing correction shows a lack of professionalism. My mistake I guess was trusting in what I had though had been a good relationship and in paying in full when he was nearly complete.

A very disappointing ending.

That said his journeyman Daniel was excellent it is Dean the owner who let me down

Further to our initial review we have found these problems with having hired Black Box Electrical

Our motion detection lights were all installed without switches resulting in the lights coming on continually when we are on our decks which is a major gaffe. This is not easily resolved without opening up the wall as we have spray insulation

Also our furnace thermostat was installed with only a two wire connection instead of three meaning we cannot run the fan control to circulate the air between floors Another basic flaw that is not easily solved now we have a finished interior.

We have Led fixtures over the dinning area and island both of which were installed with the incorrect dimmers which do not allow for much range of control in light level. These can be changed but again this shows a lack of knowledge and or attention to detail one would wish for.

I have notified Dean the owner of Black Box of some of these problems and had no response he was paid in full but left the job incomplete and is not standing behind his work

It is truly unfortunate as I thought initially I'd found a good Electrician but these problems prove different

I have since had to hire another electrician to diagnose my problems.