Thank you for considering Classic Home Improvements for your renovation project. In addition to the comments provided in relation to your project above, by our qualified estimator, we offer this brief description of our company. We are a full service renovation company with a focus on service and quality. With over 30 years of experience in the read more...
Classic Home Improvements has received 2 reviews for an overall customer rating of 1.2. The average rating for businesses providing similar services in the Victoria area is 4. Write a review for Classic Home Improvements.
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After getting 4 different quotes we selected CHI because of their low estimate, reputation on Houzz and the fact they did custom cabinets. Issues we had are too numerous to list but these are the worst areas:
• Poor drywall repair and patching and poor painting……..all done by their “carpenter”
• Had re-painted by professional painters but due to poor prep, still a poor result
• Design ideas and measurements by their “design expert” were all flawed:
o Hutch not deep enough, kitchen corner cabinets couldn’t open around oven, built in shelves too high for opening and had to be recessed, office desk a disaster and had to be re-built on site……..these are only a few issues with cabinets. Constant mistakes led to it taking over 2 months for full cabinet installation!
• Heated bathroom floors barely work at 30C and don’t heat the entire bathroom as promised
• Quartz waterfall bar counter only polished quartz on one side
We got an initial “ballpark” budget from Barry, the owner. Only at our insistence did we get a written budget which was then missing key components. When these were added in the revised budget was 32% higher than originally quoted. With our constant issues we lost trust in Barry and asked to deal with someone else. We then got Aaron, Barry’s son. Issues and corrections continued. We declined some re-do’s because we had no faith in them doing a better job the second time. When it was “finally” complete we asked for some compensation. Aaron did give us some “slight” compensation admitting that this project had a lot of issues and it was not their best work. Even after that we had spent 27% more than budget (which was 68% more than initial quote). We paid a very premium price for a very mediocre job. We lost total trust in Classic and would NOT recommend them to anyone doing any kind of major job. We are extremely disappointed!!
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Classic Home Improvements was contracted to install our countertop through the Home Depot. They did not fulfill any of the terms of the contract that we signed as far as the timeline for the measure or the install. The countertop was then cut the wrong size and shape and was chipped. The reorder took weeks and we eventually had to cancel. The poor workmanship and customer service from this company set back our kitchen renovation months. We would never recommend this company to anyone.
Classic Home Improvements is the preferred contractor for the Home Depot Countertop Installation Services on Vancouver Island. As such, we have limited control or influence over any of the Home Depot contracts made with their customers. Our regular process involves Home Depot notifying us of any measures and installs that need to take place and we book them accordingly.
On October 3rd , Home Depot notified us that new cabinets were being installed at a client's house on the 6/7th. Due to the timeline, our installer was booked the first available date to measure their countertops. This was October 14th . When we went out to measure we discovered that the clients walls were so badly out of square that we could not use the material we had pre-ordered for the job and had to reorder the material. At this point the client also wanted to change the depth of the bar top from what was agreed upon in their order through Home Depot. This must all be done through the Home Depot store and is managed through their department. We went to install the countertops on the November 12th and discovered at that time that a piece had been cut incorrectly and another was damaged during install. We left the pieces in place so the client would have a functioning kitchen until the new tops arrived. All the pieces were reordered for the 'U' shape to ensure a satisfactory product for the client even though one piece was not damaged. We tried to arrange the installation of the new tops for the 4th of December but the client refused that date saying it was not soon enough. However, it was the earliest possible date we could have the material ready to be installed. At that point the Home Depot refunded the customer their money.
We continue to be completely willing and committed to ensuring that Home Depot customers have a good product installed. Unfortunately it is difficult to correct a problem when the client is unwilling to communicate. Since there are no guarantees for material or installation timelines on our end, any contract issues that have supposedly been breached in relation to timelines would have to be dealt with the Home Depot directly. We have never had any contracts with Installation Service clients directly and guarantee all of our work.
Classic Home Improvements has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Victoria and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 2 |
| Approved | 0 | 2 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 1.2/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | |
| Member of TrustedPros Since | 2006 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Thank you for considering Classic Home Improvements for your renovation project. In addition to the comments provided in relation to your project above, by our qualified estimator, we offer this brief description of our company.
We are a full service renovation company with a focus on service and quality. With over 30 years of experience in the industry, our company was approached by home depot to be the service provider for their new renovation program. 7 years later, Classic Home Improvements is the renovation specialist for all 6 stores on the island from Victoria to Campbell River.
All employees have been criminal record checked and are qualified installers. Our company has held an A+ rating with the BBB since becoming a member.
Thank you again for the opportunity,
The Classic Team
Victoria: 250 477 2757 or 250 477 2754
Nanaimo and surrounding area: 250 585 8787
We are licenced, insured and professional.
| Main contact(s) | Barry Plumb , Aaron Plumb |
| Alternate Phone Numbers | 250-514-2620, |
| Listed with TrustedPros since: | 2006 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | No |
| Year established | |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Contact Classic Home Improvements to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Classic Home Improvements has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum
