Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional d read more...
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Terrible service, communication, time from the moment the quote was approved to the time it was installed. Crew couldn’t speak french or English enough so we could communicate properly. I could talk for a week for all the negative issues I have with them. No answers when you call or write them. Was to be installed a month after I made the payment with the quotes. To this day, my patio door won’t close properly (it locks - because I had it installed with the safety bar, otherwise I wouldn’t feel secure). The caulking is cracking on all installed windows and doors. The place was left in such a mess, I’m still cleaning up. I was to be provided with an email address to forward the tons of pictures I took. To this day, no answers or email. Customer service rating = 0. Outside windows and door, ground was left so dirty…. Big pieces of concrete from the demolition of my window frames. Terrible job, I wouldn’t recommend this company even if it was rhe only company selling windows and doors. Etc, etc.
Awaful service. I have dealt with other companies before and Royalty is by far the worst!
Poor quality window. The sale representative was rude. The owner does not care at all about the clients. Just a horrible experience.
My windows were replaced by Royalty Group. At first, I was satisfied with the service and the advices that I received even if one of the windows was broken. Overall, the installation went well and I was happy until I started to notice water seepage through 2 of my windows after it rained. I contacted Royalty and they told me that it would take about 3 to 4 weeks. Someone came to replace the broken window, but not to repare the water seepage. I contacted Royalty since september 24th. I was patient at first, but now we are in November 29th, no one came for the water seepage. I sent an email to explain how I am frustrated about that, but 4 days later, no one has answered my email. I am still waiting.
I had my 26 year old windows replaced by Royalty in June 2022. Its been almost 2 months and no issues. It went smoothly from when salesman came to quote me a price in February 2022 (which didn't change) til the installers came in June 2022. I was told it could take 6 months but actually only took 4 months. Im very satisfied and glad I chose Royalty over the other 3 quotes I got from other companies.
7 months of wait and they still can't tell me when they will do the job and I have already paid for half of it! Ordered (and paid deposit for) windows+installation in May 2021. They came for measurements in July and said the job would be done in September. In October they said it would be done in November, in November they said December and now they're saying maybe in February 2022, and still won't commit to a specific date! That's almost a year of waiting and still no clue if the job will ever get done. I'm starting to believe I've been scammed.
Very professional & hard working! Great teams and coordination! From Jodie-Michele, to Genevieve and Tony - they make it happen! All three were there every step of the way to ensure I knew what the schedule was, when the work would be done & they handled any last minute changes with courtesy. The workman work diligently to ensure the least amount of disruption to your home. They work fast & the end result is perfection. I had ten windows done in one day & would definitely attest to their fine workmanship. Thank you Groupe Royalty for beautifying my home!
Groupe Royalty has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Saint Laurent and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 105 |
Approved | 3 | 105 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.4/5 | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional design and the best esthetical qualities. With its teams of specialized installers, Groupe Royalty provides its customers a quick and professional hassle-free installation.
Several individuals and contractors can be found among Groupe Royalty s satisfied customers.
Our team is there for you. They are passionate people who make the manufacturing of exceptional windows here in Quebec, for our climate.
Groupe Royalty was awarded Best of TrustedPros in 2021 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2016 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2015 for Windows and Doors in Montreal.
Groupe Royalty was awarded Best of TrustedPros in 2014 for Windows and Doors in Montreal.
Main contact(s) | Tony Ciobirca , Geneviève Lavertue |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Groupe Royalty to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.