Acrylic Bath Systems offers a quick and effective method of renovating the Bath Area with a high end Acrylic product. This can be placed over existing tile to cover this area with beautiful and maintenance free surface. Resurfacing the Bathtub offers another quick, inexpensive way of re-newing the bathtub. Because this method is a specialized spray read more...
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Dave arrived almost on time. Showed up at front door with coffee in hand. Very casual.
Laid down runners to keep flooring clean. Proceeded to sand and clean counter top.
On inspection next day, found that this hadn't been done properly as there was still some
old tape residue on the splashguard. Primer was applied. A few minutes later the color coat was applied. A short while later the clear coat was applied. A large run was pointed out, and after some grumbling, poor effort was made to fix this. He then packed up, got paid and left. A few hours later, We noticed some bubbling on the counter. We did nothing at this time, but the following morning the bubbles were still there. Called Dave to tell him about this issue, and was bluntly told that he would not come back to fix the problem, He said he would give me my money back, and that we should go and buy a new counter.
This was very poor customer relations. We can now see why there were other complaints about this company.
WORST TRASES EXPERIENCE I have ever had! Shockingly unprofessional. NOT TO BE TRUSTED PROS!!
I had Dave and his son resurface a tub and tiles 4 years ago and they did a pretty good job. Recently, I contacted them to do a small repair on two spots that had worn away. Dave looked at it and said it was a simple fix. THEN Instead of fixing and improving - the "repair" looks 100 times worse - he used the wrong colour. He then gave me 1/2 dozen excused from the "colour faded" to "I'm retiring" and "shutting down the company" and told me to call another company to fix his mistake - at my expense. The 5 year guarantee is apparently 4 years. I would have paid him for the initial repair if he had asked and if he had actually done a professional job. I could have done better myself. Now I'll be paying to have the entire tub redone all over again.
DO NOT HIRE THIS COMPANY!
Our old burgundy, cast iron tub looks amazing! Resurfacing the tub saved us the hassle and cost of removal, purchase and installation of a new tub. The surrounding tile, floor and faucet was covered and not damaged during the process. We could not be happier with our "new" tub and Resurface Solutions Vancouver!
Tami - Vancouver
Unfortunately, I had no idea my bathtub was previously resurfaced and Resurface Solutions was unable to perform this process on a previous resurfaced tub. I cannot comment on the quality of work since the resurfacing had not been done. However, I would like to praise Dave's son Mitchel for being a such a courteous professional and a gentleman. Thanks for sanding the tub for us and not billing us for your time. I'm glad that you'd at least accepted money for lunch.
Thanks Mitchel!
I contacted Dave Hillyer to refinish a dull soaker tub in our ensuite bathroom. He quoted $500 and came out to do the job. He made no statements that this would be a difficult tub to refinish. He sprayed the tub and called me to look at it. Unfortunately there was a large amount of paint pooling in the bottom of the tub as well as 2 rough striped areas that ran up both ends of the tub. He said he would come back and sand these areas and it would be fine. He came back a week later and created a much bigger mess than the original job. We now have a very large area where it looks like someone spilled a half gallon of paint in the tub. He also removed the paper and masking so quickly that he marked up other areas of the tub. To top it off he communicated nothing to me and ran from the house with his equipment, leaving behind a note that said "no charge". Needless to say he did not answer the phone when I realized what had happened and tried to call him. Definitely the most unprofessional person I have dealt with during this renovation. I have contacted other refinishing companies to determine if this mess can be repaired and it appears it will be at least triple the cost to sand the entire tub down and try to refinish the tub once again (with no guarantee of what the result might be). Hopefully this review might save some one else from a similar renovation disaster.
Heed the warnings you'll see from Dave Hillyer's many dissatisfied customers if you scroll through the reviews here. The resurfacing job Dave Hillier did on my bathtub failed not once, but twice - once after 2.5 years, and again, only a year after he came to redo the job. Apparently, not only have I lost faith in his service and products, but Dave Hillyer himself has as well, since he refuses to back his work and correct the peeling, although it is still under warranty.
At first, he told me that he no longer services my area and said he would write me a refund cheque for the job. However, take the time to interpret the warranty carefully: the value is pro-rated based on the number of years since the application. That means that I would have received a cheque for just over a hundred dollars 4 years later, although the cost of the service was $675 + tax.
Fine. However, Dave was looking for any way out, and since I see he has taken the time to respond to other reviews, I will necessarily include some details. I provided him a copy of the receipt in order to claim the warranty, and directed him to make the refund cheque out to me, as my ex's name happened to be on the invoice as he was the one who was home that day. Dave's response was condescending and chauvinistic: first that the warranty is non-transferable, then, "I wish you well, you got a refinished bathtub and tile paid for by other than you and have enjoyed the benefits." I wrote back making it clear that I was the owner of house then and am now, and that I still live here, and that the BC Consumer Protection office agreed that I had a legitimate argument. Never heard a word back from him.
By the way, Dave Hillier was very clear in his last email to me that resurfacing is only a "temporary condition." So listen to the man himself and don't waste your money.
Thank you for clarifying your position Tammy, yes, as all warranties, they have limitations. I had done work with Tammy ex, and it was agreed upon at that time that he wanted a temporary solution. Refinishing is temporary, yes, as all paints, it will fail in time. For the most part, it can be done again and again however. Its true, your best surface is always a manufactured new tub and tile, but at thousands more. Out of the 600 bathtubs a year that we do, we have less than 5% failure rate that people call us back on. On this particular customer, we do not provide service in her area any longer. That being said, the warranty stipulates that it is pro rated over the years used. On Tammy job, we done a bathtub AND tile resurface for $675 however only the bathtub was showing signs of wear, which at the time was $325 for a bathtub refinish. Tammy thought that the warranty should begin anew after we went back and touch up two years after the original application. Again Tammy thinking is that she wanted the $675 back after four years! My response to this unreasonable customer is that the warranty stipulates that it is pro rated meaning $325 divided by 5 years is $65... Also, that it was her ex that was ok with the refinishing lasting a few years as it was his intention to rip it out and put in new after a few years. This is another case why on the warranty it also stipulates that the warranty is not transferable. In the last month, I have a similar customer after 4 and a half years who gladly paid me at a reduced rate to come back and
re do her bathtub. The products I must say in the last few years have greatly improved as refinishing is becoming the choice of people who want to dress up the bathroom at a very affordable price.
Dave & his son Mitch did a wonderful job on our renovation. We are very pleased with their work & recommend their services.
Thank you for the kind words,, we do try
Dave was great at getting back to me to schedule the job. It was done quickly, on time and looked great when he was done. I would recommend him for a great way to update a tub on a budget or on a time restraint.
Risa B
Dave was called in by a contractor who scratched our tub while doing some tiling on the tile surround. I am assuming Dave must have been a friend of his. Dave came to look at the job and told us he would send his son out to do the job. Dave advised that we should not use a bath mat as it could take off the coating, however he said he had a special mat that could be installed which prevented slipping with the cost being $60.00 cash. A few days later the tub was resurfaced by his son. Personable enough young man, but left a real mess in our apartment which we had to clean up, also had to replace window screen that he removed to vent the bathroom because of the noxious fumes. Three days later the tub peeled in all four corners. I called Dave, who was a very inept on the telephone. He did send his son out again to fix the peeling. His son was on his cell phone for the majority of his time here trying to set up a Netflex account. I had to leave to run an errand, but reminded his son about the mat installation. He said he had one in his truck and would install it. When I returned my husband told me to have a look at the mat. I was appalled that he had installed a dark beigy brown mat in a stark white tub surrounded by bright white tiles. I phoned Dave immediately, and was greeted with an "ah, um, uh, well you asked for that color". I told him I had not seen any sample, but what idiot would install a dark beige mat in a white tiled shower. He then lied by saying the mats didn't come in any other color, and said he installed them in Howard Johnson hotels and they liked them. I told him I wasn't a Howard Johnson hotel and I wanted it either changed or removed. He then told me to get used to it because it could not be removed. He then hung up on me. I called three other tub resurfacing companies, and in fact the mat does come in white. My husband called him back and told Dave that the mats did come in white, another hang up. I ended up lodging a complaint with the BBB. If this guy is representing a branch of this company good luck! Since then, another fellow had a look at the tub and pointed out the bubbling and said the coating would probably not last two years. This company is a real disappointment. I would never recommend them to anyone! Hanging up on a customer not once but twice is the height of rudeness and arrogance. He is also a liar. Stay away from this company. I am thinking Dave has asked people to write the positive reviews as his personality alone leaves a lot to be desired.
Thank you Marion for your overall 3.5 rating although a few clarifications need to be addressed. MARION is correct in saying that the contractor called me in not her. As such my customer was the contractor whom I had the only contact with telling him that as stated on my website a refinished tub is 80-90% like a new tub and Marion might not be happy with the overall results as she paid for a new tub to be installed. The contractor said he was willing to take that chance and I would get paid either way. He also wanted to do thee caulking. I was called by contractor again after another trade damaged the tub. They blamed it on us We never said anything we just fixed it up and did the caulking ourselves as we normally do. As for the non slip we came back another day to do this Marion was not home her husband let us in. Before installing I laid it out in the tub and noted that it is another shade of white and he was fine with it. He paid me $60 and that completed the transaction. Marion phoned. Me when She got home an hour later saying she was not happy with it and I explained that these cannot be removed without damage to the thb and that I had approval. I was driving and needed to be frank and short with my conversion and do apologize for having to Hang up quickly.
In review for the future I no longer accept chip repairs on new tubs also we now do a non slip that is incorporated in the product so a color match is guaranteed.
To date after this Marion's job we have services 160 bathtubs with happy customers of up to 5 stars.
Resurface Solutions has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 29 |
Approved | 0 | 23 |
Unverified | 0 | 4 |
Suspicious | 0 | 2 |
Overall Rating | 3.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1998 |
Member of TrustedPros Since | 2008 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Acrylic Bath Systems offers a quick and effective method of renovating the Bath Area with a high end Acrylic product. This can be placed over existing tile to cover this area with beautiful and maintenance free surface. Resurfacing the Bathtub offers another quick, inexpensive way of re-newing the bathtub. Because this method is a specialized spray, even the colour of the bathtub can be changed. Countertops can also be ReSurfaced in a solid or stone look that exceeds the quality look of factory made formica.
Check out our website for more info as well.
Main contact(s) | Dave Hillyer |
Alternate Phone Numbers | 778-233-2284, |
Listed with TrustedPros since: | 2008 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We Warranty our Resurfacing on Bathtubs and tile for 5 years for Residential and ONE year for Rental occupied. We have some common sense conditions such as no bath mats inside the tub, the suction cups pulling up obviously will not be good for the adhesion long term. Leaking Faucets will wear away the product. Water Pooling Calking is not warrantied Peeling due to standing soap or shampoo bottles. Fallen objects causing chips or nicks. *Any failure in the refinish will be at the Resurfacers option, repair the failed area, or refund on a pro rated basis. |
Accepts credit cards | Yes |
Year established | 1998 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Resurface Solutions to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.