Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Cindy was a great help in arranging my furntiure and art work in my new condo. From the moment she arrived she worked hard to ensure my place looked great. She had wonderful suggestions for things that I never would have thought of myself. She is practical and is able to work with what you have so that it shows off well in your space. I would highly recommend her.
Total Home was great in renovating our basement for my mother in law's. He did Carpenter work, installed membrane and subflooring, ceramic in the bathroom. Installed the new tub, installed water lines for the kitchen sink, all the wastes and vents with the retention tank to pump it in the septic system in the basement. As a Bathroom Contractor, he did an excellent job. He put together all the Ikea kitchen together. Ready for the Quartz countertop. Painted everything in a new coat of paint and did an excellent job. I highly recommend Total Home Contractor work for bathroom Contractor work, Carpentry, and basement contractor work.
Total Home enhanced our cottage with ceiling, bedroom, wall upgrades as well as insulation and “mouse” proofing. The complexity, height and geometry was challenging in the great room and 4 other rooms, as well as the location, but the artisan mastery of the carpentry and general contractor services lead by Gilbert and Cindy were second to none. Thank you for making our home away from home homier:)
Marian and Roxanne
We had several renovations we wanted to undertake in the house, and after the Covid period, we really needed a refresh! With no idea where to start or how to pull it all together in a cohesive way, we got in touch with Total Home.
Cindy came up with a design, and worked with us step by step along the way. We redid the kitchen with new countertops and backsplash, cabinet painting and building in uppers, we installed hardwood floors upstairs and brought it all together with our existing hardwood on the main floor, we completely redid our primary bathroom and changed a few other things along the way. These projects also led to sourcing some new furniture for the renewed space, changing/updating our lighting, paint colours and more!
Cindy understood our style (much better than we did!), and was conscious of budget. Throughout the project she also explained the thinking behind her ideas, and I feel I have learned a lot from the process. Of course with a project this size there were also a few frustrations and delays along the way, but Cindy dealt with them professionally and was very good about communicating and following up.
Our project grew a lot from what we initially envisioned - Cindy had too many good ideas! It was a long haul, but we are so very happy with the outcome and feel proud and happy living in our renewed space.
I would highly recommend Cindy and Gilbert! They were a perfect combination in helping us by providing excellent interior design ideas and then completing the renovations in our home!
Cindy was with us through every step of the planning phase of our new laundry room. She provided in-person visits with lots of great design options. She offered her expert opinion but also encouraged us to make the decisions. Everything came together perfectly, from the flooring to the lighting, the backsplash, and so much more!
We could not have turned our laundry room into the beautiful and functional space it is without their help!
There simply aren't enough good things to say about this team.
We took on a major main floor reno on a new-to-us home that we knew would require remodeling at purchase. Cindy and Gilbert were on board and making plans with us before we had even closed on the house. Responsive, patient, professional, willing to work within our budget and roll with the hiccups (and there were many in our project). Mirrored for all the tradespeople Total Home works with. All of them were efficient, friendly, and most importantly produced high quality work. Truly a one-stop shop. After all the dust settled it looked and felt like a brand new home.
Would definitely recommend to friends and family.
I contacted Cindy from Total Home on the internet by phone so I did not know this company ahead of time I also did not read reviews so I wasn't sure what I was getting. I called for a colour consultation for the main floor and everything went very well, I found her easy to work with and she understood what I wanted. My next call was for the bathroom and it was a small job but she came and had a look and we agreed that the work would be done on a time available, I could not find a company that would do this small job. We made an appointment for the backsplash and the sink and again it was easy working with her. The finished product was exactly what I was looking for and I would not hesitate to refer the company. The job was very well done and very clean so I didn't have any work to do after it was finished.
I love my new bathroom. Gilbert's attention to detail is second to none. The quality shows in every part of the renovation. Work area was always kept tidy. Gilbert was able to assess any issues that arose, and went above and beyond to ensure that they were resolved quickly and efficiently. I feel the price was fair for the size of the job. Cindy and Gilbert are very professional, reliable, and easy to work with. I highly recommend Total Home!!!
I would highly recommend Total Home. I was starting to really dislike my condo, and I knew I had to do something since selling wasn't an option in this market. Cindy helped narrow down the style I was going for and chose wonderful additions to make my house feel like a home; from the much-needed changes in my kitchen (cabinet paint colour, backsplash, counter tops), to warm and welcoming wall colours and trim, to décor ideas that worked with the space, she helped with it all. She organized and scheduled all the required jobs, and she continuously checked in to make sure everything was running like a well-oiled machine. I really couldn’t have done it without her help, and I now love my space once more.
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Yes |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum