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Most and Least Trustworthy Contractors in Canada Revealed

how trustowrthy

It's in every homeowner's best interest to hire a trustworthy and reputable skilled professional for a home improvement project. However, not all skilled professionals are trustworthy. Canada's most trusted contractor peer-review platform, TrustedPros, has released a report based on data collected from the Canadian website. TrustedPros' data findings display how Canadian skilled professionals rank on average in terms of business transparency, trustworthiness* (*please see note at the at the bottom of this article regarding the term "trustworthiness"), and client ratings.

Two contractors

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The data reveals that some trades have lower TrustScore ratings and poorer client reviews in comparison to others.

However, contractor trustworthiness or untrustworthiness* doesn't ensure that certain home service or home improvement professionals are honest, dishonest, or duplicitous by trade or by nature. Nevertheless, this information should help homeowners understand the level of research that is necessary to find the most transparent and honest tradespeople in their province.

Our data may paint a picture of certain trades; however, our data has been organized by averages. Homeowners can find reputable tradespeople across Canada if they put in the effort to find them.

Quick Breakdown: which skilled professionals are the most and least trustworthy in Canada?

We have separated 36 of the most popular skilled tradespeople into two divisions in this report: Home Service Professionals and Home Improvement Professionals.

  • Home Service Professionals are skilled tradespeople who perform smaller jobs or jobs that do not involve structural or aesthetic changes to a home.
  • Home Improvement Professionals are skilled tradespeople who perform larger or more complex jobs that tend to involve structural or aesthetic changes to a home.

TrustedPros says that the most untrustworthy home service professionals in Canada are Moving Companies. These home service professionals have the lowest TrustScore rating on average (2.82 out of 5), as well as the lowest Client Rating (3.12 out of 5).

Paving Companies are the most untrustworthy home improvement professionals across the country. They have a 2.98 TrustScore rating.

In contrast, Insulation Contractors have the highest TrustScore rating on average for the home service division. They have an average rating of 3.54.

Ceiling contractors have the highest average TrustScore rating for the home improvement division. These skilled professionals received an average rating of 3.78.

  • Ceiling Contractors dominated the top home improvement service pros across Canada by making it to the top spot in four different provincial categories.
  • Insulation Contractors comprised a small majority of the most trustworthy home service professionals in three provincial categories.
  • The lowest ranking home improvement trade professionals were mixed across the provinces.
  • Movers were often the lowest ranking home service professionals—except in Manitoba, where they came out on top in the home service division.

How trustworthy are Canadian Contractors? Infographic

Graph of Canadian trustworthy contractors province by province

A breakdown of how contractors and home service provders rank across Canada. Ceiling Contractors made it to the top spot in five different provinces, making them some of the most consistently trustworthy contractors in the country.

Trustworthy Contractors and Service Professionals: TrustScore and Client Ratings

Home Improvement Professionals Trustworthiness Trends

We have found that home improvement pros who complete structural and detail-oriented home improvement projects have sound TrustScore ratings. These professionals include Garage Builders, Deck Construction Companies, Foundation Contractors, Window and Door Installers, Fence Construction Companies, Flooring Contractors, and Tiling Contractors.

These skilled professionals also have impressive Client Rating scores. This means that these skilled professionals have transparent and honest business practices that support their client reputations.

General contractor

Some skilled professionals who complete high investment home renovation projects did not have impressive TrustScore ratings. These professionals include Pavers, Masons, and Roofers, and Concrete Specialists.

Mason, Roofer, and Carpenter

Some of the lowest TrustScore ranking skilled professionals in Canada include Roofers, Masons, and Pavers.

TrustScore ratings are important, but homeowners should also look at the contractor's Client Rating. This is especially true for high investment projects such as kitchen, bathroom, and basement renovations.

It can be difficult for home improvement professionals to obtain high Client Ratings. There is a lot on the line during a difficult project such as time, liability, and investment. Thus, clients may be more difficult to please, and they may rate their contractors harshly.

These contractors may have lower TrustScore ratings, but they have impressive Client Ratings.

For example, General Contractors, Basement, Kitchen, and Bathroom Contractors have Client Rating scores above 4.1. There may be a lot on the line for a bathroom renovation, for example, but these professionals can still establish a positive client experience.

Homeowners should consider Client Ratings and TrustScore ratings before they hire any home improvement service professionals. It is especially important to verify licenses and insurance credentials before hiring any pro.

Home Service Professionals Trustworthiness Trends

Some of the lowest ranking home service providers include HVAC Contractors, Electricians, and Water Heater Companies. Several of these service providers have impressive Client Review ratings.

There is something to be said about impressive client reviews in the home service division. These professionals preform short yet expensive service calls. Homeowners may associate time with money and feel cheated after an expensive service call. So, it can be considered an achievement when these service professionals receive high Client Ratings.

Electrician, HVAC Specialist, and Hnadyman

TrustedPros recommends for homeowners to keep their eyes peeled for home service providers with glowing client reputations and low TrustScore ratings. This type of inconsistency may suggest a dishonest service person.

Despite this, homeowners should be cautious of professionals who have unusually high Client Ratings in comparison to their TrustScore ratings.

These professionals may be able to easily bolster their Client Review scores. They may provide friendly service, yet fall short on craftsmanship or trade knowledge.

For example, it can be difficult for a homeowner to know if an HVAC Technician has completed a job well if the homeowner can't see their work.

Shady mover

Finally, it may be easier for some home service professionals to score higher TrustScore ratings because they are rated on less mandatory criteria.

Some trades are not regulated, so these pros need not have license information, for example. They are docked less TrustScore points if they do not post this information on TrustedPros.

Although Client Ratings are important for service professionals, homeowners should carefully consider contractors who have large point discrepancies between their Client Rating and TrustScore rating. This could indicate an inconsistency between their skill and qualifications.

Homeowners should always verify a contractor's license and trade credentials with their provincial governing body before hiring a home service professional.

Canada's Most Popular Home Renovations

Homeowners should note that the ten most popular home renovations in Canada (2016) have ranked on these national lists.

Basement Renovations and Bathroom Renovations, two of the most popular home renovation projects, are completed by contractors who have low TrustScore national averages.

On the bright side, 60% of the most popular home projects in Canada are completed by some of the most trustworthy home improvement professionals in the country.

top ten home renovations 2016

Most popular home renovations in Canada and how they rank in terms of contractor trustworthiness

Understanding the Data

The data in this study comes from TrustedPros' records over a thirteen-year period. It comes from 36 of the most popular skilled trades categories on the website. The study analyzes skilled professionals across Canada based on the following:

  • TrustScore rating: determined by 17 business transparency and honesty credentials such as insurance, trade credentials, license information, supplier and employee complaints, and shady review activity.
  • Client Rating: based on what clientele have said about a company's work performance in a written review. Clients rate contractors on 6 different performance indicators.
  • Point Discrepancy: the point difference between Client Ratings and TrustScore Ratings. This displays the difference between client opinion, potential fake review submissions, and a business's willingness to be transparent and honest with clients on their TrustedPros profile page and company website.

How to select a contractor

Have you hired a contractor before? Post your review online and become part of our community!

Data ranking: TrustScore as an Indicator of Trustworthiness

Skilled tradespeople are ranked based on their TrustScore rating. The TrustScore rating reveals how honest and transparent a company is willing to be with their clientele before they are hired. Below is a list of the seventeen criteria that we include in each company's rating:

Trustscore breakdown

TrustScore ratings are based on 17 weighted factors

We strongly believe that the TrustScore rating system can help homeowners determine how trustworthy a contractor is. Homeowners may use this point system to make final decisions between two strong candidates as well.

Service Category Division

As mentioned above, we have divided service categories into two groups: Home Service Professionals and Home Improvement Professionals.

  • Home Service Professionals: tradespeople who perform smaller jobs or jobs that do not involve structural or aesthetic changes to a home.
  • Home Improvement Professionals: tradespeople who perform larger or more complex jobs that involve structural or aesthetic changes to a home.

We did this for the following reasons:

  1. It may be more difficult for home improvement contractors to acquire high client reviews in comparison to home service professionals. They tend to complete more difficult or complex projects in comparison to home service professionals. This can impact Client Ratings.
  2. Homeowners may not be able to see (or understand) a home service professional's craftsmanship (i.e. if a furnace service call was completed up to code). This may allow some service professionals bolster their reviews.
  3. Home service professionals may not have as many Client Reviews and TrustScore rating categories that apply to their work, which can affect their average ratings.
  4. Home Service providers tend to complete smaller projects. This allows them to have higher client volume and more client reviews. This gives them a larger sample size for their Client Rating scores.
What do homeowners say about the local contractors? Search by skilled trade company name and find out!

Most and Least Trustworthy Contractors—National Results

Client Ratings:

  • The highest Client Rated home improvement category in Canada is Ceiling Contractors (an average rating of 4.76)
  • The highest Client Rated service category is Insulation Contracting (an average Client Rating of 4.79)
  • Conversely, the lowest Client Rated home improvement category in Canada is Paving Companies (an average rating of 3.39)
  • The lowest Client Rated service category in Canada is Moving Companies (an average Client Rating of 3.12)

TrustScore Ratings:

  • The highest TrustScore ranking home improvement category in Canada is Ceiling Contractors (an average TrustScore rating of 3.78)
  • The highest TrustScore ranking home service category in Canada is Insulation Companies (an average TrustScore rating of 3.54)
  • The lowest TrustScore ranking home improvement category in Canada is Paving Companies (an average TrustScore rating of 2.98)
  • The lowest TrustScore ranking home service category in Canada is Moving Companies (an average TrustScore rating of 2.82)

TrustScore Point Discrepancies:

  • The largest TrustScore to Client Rating point discrepancy in the home improvement division was 1.27 points for the Basement Contractor service category
  • The largest TrustScore to Client Rating point discrepancy in the home service division was 1.56 points for the Water Heating Company service category
  • The lowest TrustScore to Client Rating point discrepancy for the home improvement category was 0.41 points in the Paving Company service category
  • The lowest TrustScore to Client Rating point discrepancy for the home improvement category was 0.3 points in the Moving Company service category
  • The average TrustScore to Client Rating point discrepancy was 1.04 points

Most Trustworthy Home Improvement Contractors in Canada

most trustworthy home improvement contractors in canada

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.78 4.76
2. Garage Builders 3.55 4.28
3. Floor Laying Contractors 3.52 4.59
4. Tiling Contractors 3.5 4.48
5. Deck Builders 3.49 4.73
6. Carpenters 3.49 4.63
7. Painting Contractors 3.46 4.63
8. Foundation Contractors 3.44 4.28
9. Fence Companies 3.43 4.51
10. Windows & Doors Companies 3.43 4.36

Most Trustworthy Home Services Contractors in Canada

most trustworthy home services canada

Home Service Category Average TrustScore Average Rating
1. Insulation Contractors 3.54 4.79
2. Home Inspection Companies 3.49 4.72
3. Handyman Services 3.41 4.53
4. Gutter Contractors 3.29 4.34
5. Water Heater Companies 3.22 4.78

Least Trustworthy Home Improvement Contractors in Canada

least trustworthy home improvement contractors canada

Home Improvement Category Average TrustScore Average Rating
1. Paving Companies 2.98 3.39
2. Masonry Contractors 3.08 4.24
3. Roofing Contractors 3.11 4.2
4. Concrete Contractors 3.14 3.96
5. General Contractors 3.19 4.18
6. Cabinet Makers 3.21 4.05
7. Bathroom Contractors 3.24 4.48
8. Kitchen Contractors 3.26 4.47
9. Basement Contractors 3.27 4.54
10. Construction Companies 3.29 4.18

Least Trustworthy Home Service Contractors in Canada

least trustworthy home services canada

Home Service Category Average TrustScore Average Rating
1. Moving Companies 2.82 3.12
2. HVAC Contractors 3.05 4.31
3. Lawn Care Companies 3.09 3.87
4. Electricians 3.22 4.62
5. Water Heater Companies 3.22 4.78

Most and Least Trustworthy Contractors in Alberta

Client Reviews

  • The highest Client Rated home improvement category is Tiling Contractors (average Client Rating of 4.88)
  • The highest Client Rated service category in Alberta is Insulation Contractors (average Client Rating of 4.9)
  • The lowest Client Rated home improvement category in Alberta is Home Construction Companies (average Client Rating of 3.38)
  • Conversely, the lowest Client Rated home service category in Alberta is Moving Companies (average Client Rating of 2.5)

TrustScore Point Discrepancies

  • The largest TrustScore to Client Rating point discrepancy for home improvement professionals was 1.44 in the Tiling Contractors service category
  • The largest TrustScore to Client Rating point discrepancy for home services professionals was 1.47 points in the Electrician service category
  • The smallest TrustScore to Client Rating point discrepancy for home improvement professionals was 0.57 points in the Home Construction Company service category
  • The smallest TrustScore to Client Rating point discrepancy for home services professionals was 0.14 points in the Moving Company service category
  • The average TrustScore to Client Rating point discrepancy was 0.95 points

Most Trustworthy Home Improvement Contractors in Alberta

most trustworthy home improvers alberta

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.98 4.76
2. Carpet Installers 3.8 4.8
3. Garage Builders 3.51 4.35
4. Painting Contractors 3.5 4.83
5. Windows & Doors Companies 3.49 4.22
6. Floor Laying Contractors 3.48 4.75
7. Drywall Contractors 3.45 4.77
8. Tiling Contractors 3.44 4.88
9. Carpenters 3.37 4.47
10. Restoration Companies 3.36 4.25

Most Trustworthy Home Service Contractors in Alberta

most trustworthy home services alberta

Home Service Category Average TrustScore Average Rating
1. Insulation Contractors 3.87 4.9
2. Water Heater Companies 3.52 4.66
3. Plumbers 3.37 4.4
4. HVAC Contractors 3.34 4.1

Least Trustworthy Home Improvement Contractors in Alberta

least trustworthy home improvers alberta

Home Improvement Category Average TrustScore Average Rating
1. Roofing Contractors 2.95 4.19
2. Landscaping Companies 2.96 3.95
3. Bathroom Contractors 3.14 4.58
4. Concrete Contractors 3.14 4
5. General Contractors 3.18 4.04
6. Fence Companies 3.24 4.33
7. Cabinet Makers 3.31 4.56
8. Basement Contractors 3.33 4.37
9. Deck Builders 3.34 4.77
10. Kitchen Contractors 3.34 4.49

Least Trustworthy Home Service Contractors in Alberta

least trustworthy home servicers alberta

Home Service Category Average TrustScore Average Rating
1. Moving Companies 2.36 2.5
2. Lawn Care Companies 2.87 3.45
3. Electricians 3.16 4.63
4. Handyman Services 3.25 4.63

Most and Least Trustworthy Contractors in British Columbia

Client Ratings

  • The highest Client Rated home improvement category in British Columbia is Deck Builders (average Client Rating of 4.75)
  • The highest Client Rated home service category is Insulation Companies (an average rating of 4.9
  • Conversely, the lowest Client Rated home improvement category in British Columbia is Cabinet Makers (average Client Rating of 3.85)
  • The lowest Client Rated home service category in is Lawn Care Companies (an average rating of 3.75)

TrustScore Discrepancies

  • The largest TrustScore to Client Rating point discrepancy for the home improvement division was 1.55 points in the Paving Company service category
  • The largest TrustScore to Client Rating point discrepancy for the home service division was 1.6 points in the Electrical service category
  • The smallest TrustScore to Client Rating point discrepancy for the home improvement division was -0.72 points in the Commercial Contracting service category
  • The smallest TrustScore to Client Rating point discrepancy for the home service division was 0.98 points in the Handyman Services category
  • The average TrustScore to Client Rating point discrepancy was 1.08 points

Most Trustworthy Home Improvement Contractors in BC

most trustworthy home improvers BC

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.64 4.43
2. Siding Contractors 3.46 4.79
3. Painting Contractors 3.44 4.64
4. Windows & Doors Companies 3.44 4.35
5. Deck Builders 3.44 4.75
6. Floor Laying Contractors 3.43 4.41
7. Tiling Contractors 3.41 4.4
8. Fence Companies 3.36 4.74
9. Drywall Contractors 3.36 4.45
10. Carpenters 3.34 4.59

Most Trustworthy Home Service Contractors in BC

most trustworthy home serviers BC

Home Service Category Average TrustScore Average Rating
1. Insulation Companies 3.73 4.9
2. Home Inspection Companies 3.39 4.11
3. Handyman Services 3.32 4.3
4. Water Heater Companies 3.29 4.89
5. Gutter Contractors 3.18 4.41

Least Trustworthy Home Improvement Contractors in BC

least trustworthy home improvers

Home Improvement Category Average TrustScore Average Rating
1. Home Construction Companies 2.93 4.36
2. Landscaping Companies 3.07 4.2
3. General Contractors 3.11 4.31
4. Kitchen Contractors 3.12 4.64
5. Basement Contractors 3.16 4.63
6. Cabinet Makers 3.17 3.85
7. Bathroom Contractors 3.19 4.56
8. Concrete Contractors 3.24 4.45
9. Roofing Contractors 3.28 4.24
10. Carpenters 3.34 4.59

Least Trustworthy Home Service Contractors in BC

least trustworthy home servicers bc

Home Service Category Average TrustScore Average Rating
1. Lawn Care Companies 2.87 3.75
2. Moving Companies 2.81 2.71
3. Plumbers 3.04 4.43
4. HVAC Contractors 3.1 4.59
5. Electricians 3.14 4.74

Most and Least Trustworthy Contractors in Manitoba

Client Rating

  • The highest Client Rated home improvement category in Manitoba is Bathroom Contractors (average rating of 4.93)
  • The highest Client Rated home service category is Insulation Companies (average rating 4.69)
  • The lowest Client Rated home improvement category in Manitoba is Landscaping Contractors (average rating 3.99)
  • The lowest Client Rated home service category is HVAC Contractors (average rating 3.75)

TrustScore Point Discrepancies

  • The largest TrustScore to Client Rating point discrepancy for the home improvement division was 1.43 points for Bathroom Contractor category
  • The largest TrustScore to Client Rating point discrepancy for the home services division was 1.32 points for the Insulation Contractor category
  • The lowest TrustScore to Client Rating point discrepancy for the home improvement division was 0.65 points in the General Contracting category
  • The lowest TrustScore to Client Rating point discrepancy for the home services division was 0.67 points in the Gutter Contractor category
  • The average TrustScore to Client Rating point discrepancy was 1.03 points

Most Trustworthy Home Improvement Contractors in Manitoba

trustworthy home service pros manitoba

Home Improvement Category Average TrustScore Average Rating
1. Floor Laying Contractors 3.96 4.83
2. Drywall Contractors 3.8 4.93
3. Carpenters 3.8 4.93
4. Painting Contractors 3.8 4.8
5. Cabinet Makers 3.75 4.25
6. Commercial Contractors 3.6 4.56
7. Siding Contractors 3.57 4.14
8. Windows & Doors Companies 3.7 4.8
9. Basement Contractors 3.61 4.83
10. Tiling Contractors 3.6 4.4

Most Trustworthy Home Service Contractors in Manitoba

most trustworthy home servicers manitoba

Service Category Average TrustScore Average Rating
1. Moving Companies 3.66 4.89
2. Electricians 3.65 4.4
3. Gutter Contractors 3.62 4.38
4. Insulation Contractors 3.37 4.69
5. Home Inspection Companies 3.34 4.67

Least Trustworthy Home Improvement Contractors in Manitoba

least trustworthy home improvers manitoba

Home Improvement Category Average TrustScore Average Rating
1. Landscaping Companies 2.86 3.94
2. Foundation Contractors 3.32 4.24
3. Home Construction Companies 3.3 4.01
4. Concrete Contractors 3.33 4.33
5. Garage Builders 3.42 4.54
6. General Contractors 3.4 4.05
7. Fence Companies 3.46 4.47
8. Deck Builders 3.48 4.81
9. Bathroom Contractors 3.5 4.93
10. Roofing Contractors 3.53 4.53

Least Trustworthy Home Service Contractors in Manitoba

least trustworthy home servicers manitoba

Service Category Average TrustScore Average Rating
1. Water Heater Companies 1.5 2.45
2. HVAC Contractors 2.8 3.75
3. Handyman Services 3.03 3.7
4. Plumbers 3.13 2.1
5. Lawn Care Companies 3.19 4.31

Most and Least Trustworthy Contractors in Atlantic Canada*

Client Ratings

  • The highest Client Rated home improvement category is Deck Builders (average rating of 4.67)
  • The highest Client Rated home service category is Handyman Services (average rating of 4.62)
  • The lowest Client Rated home improvement category in Atlantic Canada is General Contractors (average rating 3.84)
  • The lowest Client Rated home service category is Plumbers (average rating 4.41)

TrustScore Point Discrepancies

  • The largest TrustScore to Client Rating point discrepancy for the home improvement division was 1.9 points in the Drywall Contractors category
  • The largest TrustScore to Client Rating point discrepancy for the home services division tied between Plumbing and HVAC Contractors, which had a 1.8 point difference
  • The lowest TrustScore to Client Rating point discrepancy in the home improvement division was -0.2 points in the General Contractors category
  • The lowest TrustScore to Client Rating point discrepancy for the home service division was 0.96 points for the Handyman Services category
  • The average TrustScore to Client Rating point discrepancy was 1.03 points

*TrustedPros had less data for individual Atlantic Canadian Provinces. We combined New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland into one section to create a larger sample size.

Most Trustworthy Home Improvement Contractors in Atlantic Canada

most trustworthy home improvers atlantic  canada

Home Improvement Category Average TrustScore Average Rating
1. Basement Contractors 3.97 4.43
2. Tiling Contractors 3.65 4.40
3. Floor Laying Contractors 3.61 4.67
4. Garage Builders 3.6 4.27
5. Drywall Contractors 3.54 4.51

Most Trustworthy Home Service Contractors in Atlantic Canada

most trustworthy home services atlantic canada

Home Improvement Category Average TrustScore Average Rating
1. Handyman Services 3.6 4.62
2. Electricians 3.32 4.49

Least Trustworthy Home Improvement Contractors in Atlantic Canada

least trustworthy home improvers atlantic canada

Home Improvement Category Average TrustScore Average Rating
1. Home Construction Companies 2.99 4.12
2. General Contractors 3.01 3.84
3. Roofing Contractors 3.02 4.24
4. Siding Contractors 3.16 4.53
5. Kitchen Contractors 3.24 4.37

Least Trustworthy Home Service Contractors in Atlantic Canada

least trustworthy home servicers altantic canada

Home Service Category Average TrustScore Average Rating
1. Plumbers 3.22 4.41
2. HVAC Contractors 3.29 4.56

Most and Least Trustworthy Contractors in Ontario

Client Ratings

  • The highest Client Rated home improvement category in Ontario is Ceiling Contractors (average rating 4.84)
  • The highest Client Rated service category is Home Inspections (average rating of 4.96)
  • Conversely, the lowest Client Rated home improvement category is Paving Companies (average rating 3.27)
  • The lowest Client Rated service category in Ontario is Movers (average rating 3.1)

TrustScore Point Discrepancies

  • The largest TrustScore to Client Rating point discrepancy for the home improvement division was 1.41 points in the Restoration Company category
  • The largest TrustScore to Client Rating point discrepancy for the home service division was 1.59 points in the Water Heater Companies service category
  • The smallest TrustScore to Client Rating point discrepancy for the home improvement division was 0.29 points in the Paving Company category
  • The smallest TrustScore to Client Rating point discrepancy for the home service division was 0.34 points in the Moving Company service category
  • The average TrustScore to Client Rating point discrepancy was 1.03 points

Most Trustworthy Home Improvement Contractors in Ontario

ontario most trusted contractors

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.79 4.84
2. Garage Builders 3.65 4.25
3. Deck Builders 3.56 4.71
4. Carpenters 3.53 4.64
5. Tiling Contractors 3.51 4.44
6. Fence Companies 3.49 4.53
7. Floor Laying Contractors 3.49 4.59
8. Windows & Doors Companies 3.47 4.43
9. Painting Contractors 3.46 4.68
10. Drywall Contractors 3.42 4.61

Most Trustworthy Home Service Contractors in Ontario

most trustworthy home servicers ontario

Home Service Category Average TrustScore Average Rating
1. Home Inspection Companies 3.57 4.96
2. Insulation Contractors 3.46 4.73
3. Handyman Services 3.4 4.55
4. Water Heater Companies 3.3 4.89
5. Gutter Contractors 3.29 4.22

Least Trustworthy Home Improvement Contractors in Ontario

least trustworthy home improvers ontario

Home Improvement Category Average TrustScore Average Rating
1. Paving Companies 2.98 3.27
2. Masonry Contractors 3.06 4.25
3. Roofing Contractors 3.09 4.19
4. Concrete Contractors 3.12 3.86
5. Restoration Companies 3.28 4.69
6. Basement Contractors 3.28 4.54
7. General Contractors 3.28 4.3
8. Kitchen Contractors 3.29 4.44
9. Bathroom Contractors 3.29 4.42
10. Siding Contractors 3.3 4.09

Least Trustworthy Home Service Contractors in Ontario

least trustworthy home servicers ontario

Home Service Category Average TrustScore Average Rating
1. Moving Companies 2.76 3.1
2. HVAC Contractors 3.06 4.31
3. Electricians 3.23 4.66
4. Lawn Care Companies 3.25 4.04
5. Plumbers 3.27 4.44

Most and Least Trustworthy Contractors in Quebec*

*Please Note: Quebec trade license regulations require all Plumbers, Electricians, General Contractors, Bricklayers, Gasfitters, Oil Burner Mechanics, Refrigeration/HVAC Specialists, and Tile Setters must have a Certificate of Qualification through the RBQ and CCMTQ by law. These contractors must display their certifications and licenses on all of their advertisements. These contractors may be more willing to post their business information on their TrustedPros profile, which may account for higher than average TrustScore ratings (in comparison to other Canadian provinces).

Client Ratings

  • The highest Client Rated home improvement category is Deck Builders (average rating 4.88)
  • The highest Client Rated home service category is Electricians (average rating of 4.67)
  • Conversely, the lowest Client Rated home improvement category is Cabinet Makers (average rating of 2.07)
  • The lowest client rated home service category in Quebec is HVAC Contractors (average Client Rating 3.4)

TrustScore Point Discrepancy

  • The largest TrustScore to Client Rating point discrepancy in the home improvement division was 1.74 points for the Foundation Contractor category
  • The largest TrustScore to Client Rating point discrepancy in the home service division was 1.56 points for the Home Inspection Company category
  • The lowest TrustScore to Client Rating point discrepancy for the home improvement division was -0.48 points in the Cabinet Maker Company service category
  • The lowest TrustScore to Client Rating point discrepancy for the home service division was 0.59 points in the Handyman Services category
  • The average TrustScore to Client Rating point discrepancy was 0.98 points

Most Trustworthy Home Improvement Contractors in Quebec

most trustworthy home improvers quebec

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.84 4.85
2. Tiling Contractors 3.73 4.52
3. Landscaping Companies 3.715 4.59
4. Floor Laying Contractors 3.69 4.4
5. Carpenters 3.65 4.51
6. Painting Contractors 3.55 4.29
7. Deck Builders 3.5 4.88
8. Home Construction Companies 3.495 4.54
9. Roofing Contractors 3.43 4.6
10. Windows & Doors Companies 3.42 3.43

Most Trustworthy Home Service Contractors in Quebec

most trustworthy home servicers quebec

Home Improvement Category Average TrustScore Average Rating
1. Plumbers 3.54 4.37
2. Electricians 3.46 4.67
3. Water Heater Companies 3.46 4.79
4. Handyman Services 3.44 4.03

Least Trustworthy Home Improvement Contractors in Quebec

least trustworthy home improvers quebec

Service Category Average TrustScore Average Reviews
1. Foundation Contractors 2.89 4.64
2. Cabinet Makers 2.95 2.07
3. Concrete Contractors 3.02 3.84
4. Garage Builders 3.12 2.64
5. Bathroom Contractors 3.21 4.64
6. Basement Contractors 3.28 4.74
7. Masonry Contractors 3.3 4.8
8. Kitchen Contractors 3.3 4.66
9. Fence Companies 3.31 4.23
10. Drywall Companies 3.33 4.75

Least Trustworthy Home Service Contractors in Quebec

least trustworthy home servicers quebec

Home Service Category Average TrustScore Average Reviews
1. HVAC Contractors 2.25 3.4
2. Home Inspection Companies 3.29 4.86
3. Insulation Contractors 3.33 4.78
4. Gutter Contractors 3.39 4.67

Most and Least Trustworthy Contractors in Saskatchewan

Client Ratings

  • The highest Client Rated home improvement category in Saskatchewan is Tiling Contractors Companies (average rating of 4.67)
  • The highest Client Rated home service category is HVAC Contractors (average rating of 4.83)
  • Conversely, the lowest Client Rated home improvement category is Basement Contractors (average rating of 1)
  • The lowest Client Rated home service category is Handyman Services Contractors (average rating of 3.76)

TrustScore Point Discrepancies

  • The largest TrustScore to Client Rating point discrepancy in the home improvement division was 2.15 points for the Bathroom Contractor category
  • The largest TrustScore to Client Rating point discrepancy in the home service division was 1.93 points for the HVAC category
  • The lowest TrustScore to Client Rating point discrepancy for the home improvement division was -1.2 points in the Basement Contractor category
  • The lowest TrustScore to Client Rating point discrepancy for the home service division was 0.35 points in the Handyman Services category
  • The average TrustScore to Client Rating point discrepancy was 1.05 points

Most Trustworthy Home Improvement Contractors in Saskatchewan

most trustworthy home improvers saskatchewan

Home Improvement Category Average TrustScore Average Rating
1. Ceiling Contractors 3.64 4.60
2. Tiling Contractors 3.48 4.67
3. Fence Companies 3.47 4.28
4. Floor Laying Contractors 3.44 4.64
5. Carpenters 3.27 4.57
6. Restoration Companies 3.25 3.81
7. Landscaping Companies 3.19 4.67
8. Kitchen Contractors 3.10 4.21
9. Deck Builders 3.1 4.5
10. Concrete Contractors 3.09 3.9

Most Trustworthy Home Service Contractors in Saskatchewan

most trustworthy home servicers saskatchewan

Home Service Category Average TrustScore Average Rating
1. Lawn Care Companies 3.47 3.83
2. Insulation Contractors 3.42 4.86
3. Plumbers 2.95 4.3
4. Gutter Contractors 2.94 4.34

Least Trustworthy Home Improvement Contractors in Saskatchewan

least trustworthy home improvers saskatchewan

Home Improvement Category Average TrustScore Average Rating
1. Basement Contractors 2.2 1
2. Cabinet Makers 2.49 4.21
3. Bathroom Contractors 2.5 4.65
4. General Contractors 2.53 2.67
5. Roofing Contractors 2.54 2.98
6. Masonry Contractors 2.81 3.59
7. Painting Contractors 2.83 4.02
8. Windows & Doors Companies 2.88 4.66
9. Garage Builders 2.97 3.62
10. Drywall Contractors 3.02 4.49

Least Trustworthy Home Service Contractors in Saskatchewan

least trustworthy home servicers saskatchewan

Home Service Category Average TrustScore Average Rating
1. Water Heater Companies 2.39 4.27
2. Electricians 2.78 4
3. HVAC Contractors 2.9 4.83
4. Handyman Services 2.92 3.76

Conclusion

Contractor trustworthiness, honesty, and performance varies significantly across Canada. Homeowners who have experienced issues with a contractor in the past should consider sharing their contractor review on TrustedPros.ca.

Those who are experiencing consumer-related issues with their contractors should learn about local and provincial consumer protection programs.

Those who wish to prepare for their next home renovation are encouraged use our Hiring Guide. This guide is designed to help homeowners avoid hiring shady contractors.

We strongly advise all those who wish to hire a skilled trades professional to learn about their provincial skilled trades license and certification regulations.

Home renovation

Homeowners, property owners, and business owners should use the data in this article as a guideline for:

  1. being more prepared and aware during the home renovation hiring process.
  2. gauging how much research and vetting is required before they hire a specific skilled professional.
  3. considering which projects are worthy of hiring skilled professionals, and which types of projects are better to DIY.
  4. Holding higher or more accurate standards for skilled professionals based on provincial and national performance averages.

Readers are encouraged to use this information as a cautionary guide when hiring skilled professionals.

TrustedPros does not recommend using this information as an exclusive method for hiring skilled professionals. Readers must perform their due diligence before they hire any skilled professional.

*The use of the terms such as "trustworthy", "least trustworthy" and "untrustworthy" are solely based on TrustedPros' Trustscore™. The Trustscore is a numerical score calculated using various factors relating to a contractor, including ratings and reviews posted by customers and suppliers, transparency in terms of disclosure by the contractor of information relating to its business as well as other business related information. A low Trustscore does not mean that a contractor is dishonest or duplicitous but rather means that, based on the objective data available to us, such contractor does not have an established track record of providing quality services or does not meet the criteria that we believe, in our subjective opinion, are associated with top-tier contractors.

Posted by: Nicole Silver
Comments
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