I had 5 star come to my house and redo my roof.
To start, they were a day late. They completed the work in just over 2 days.
I paid extra money to have a water and ice membrane installed on my roof. They installed the membrane incorrectly around my sky light and other roof accessories. My roof leaked a week later on the first rain fall. They came out to have a look and I was told after the owner went into my attic that you could see light from just above the skylight. I was told that his guys installed the membrane incorrectly and that they would be back ASAP to fix the issue. I was told I was priority.
Two weeks later after continuous correspondence illustrating how busy they were, I was put off and given the ring around. I was given times and dates to be home and no one would show up! Finally, I got another email saying that the issue was with my sky light. They wanted me to pay more money to have another skylight installed and flashing. (The flashing that should have been installed in the first place but they wanted to cut corners and not replace ). The water and ice membrane was cut at the edge of the skylight instead of running up the sides to ensure a seal. I told them I wanted a second opinion and had another contractor come in to have a look.
I was informed about the scabby workman ship and was told, yes my sky light should be replaced but I could easily get 5 more years out of it. They told me it was still sealed and that was not the issue.
I was told by 5 star after informing them of what I was told, that my warranty was void because I had another contractor come on my roof! I paid the other contractor 600 dollars to repair the leak that 5 Star roofing and renovations put off for weeks.
Stay away from this contractor! Their communication is not good at all, they provide scabby workmanship, they are never on time, they are not honest and they will run at the first sight of trouble. Buyer be ware!