2017, 2018
Aaben Windows and Doors continues to be one of Kingston's leading retailers and installers of the finest windows and doors available in North America. Right from the start you will notice that dealing with Aaben is unlike many other home renovation experiences.
Aaben Windows & Doors began operations in 1980 and has received 15 reviews for an overall customer rating of 4.8. The average rating for businesses providing similar services in the Kingston area is 3.8. Write a review
4.8
4.3
4.9
4.8
4.9
4.9
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4.8
A wonderful experience from the first call, through the process of choosing a product, to the installation! We originally went to Aaben Windows and Doors as they were the only local company who had the high quality product we wanted. The options they provide are of such quality and quantity that the most difficult part of the process was making a choice! They were infinitely patient with us as we worked through several versions and provided knowledgeable advice and guidance that resulted in a quality door that was the best option for our space at a price that worked. And the installers (like all the staff we dealt with) were quick, clean and polite.
A truly positive experience in an age of increasingly poor customer service. We are going back to them for our next door!
Lynne
Wow! What a great way to begin a Monday! Thank you for your fantastic review .. we know you're going to love that patio door for years to come.
3.8
Overall, I am happy with the installation to the extent that I have even ordered two additional windows to match the first installation.
I understood from my discussion with the installers that they would before leaving fill in with plastic wood the nail holes and a couple of areas where the wood needed minor attention.. They evidently forgot to do this, and I am hoping they will do this when installing the next window project that is on order. This will give the plastic wood enough time to dry completely before the Painters come to finish the job.
I was disappointed that those jobs eligible for the Ontario Greenon program were not rescheduled to meet Doug Ford's October 31, 2018 termination date for Greenon Rebates. Even if the non-eligible customers were offered say a $50 rebate to accept a slight delay to protect the customers behind them in the queue from losing $500 per window. I am sure many customers would have been happy to co-operate with a minor inconvenience to "help their fellow customers".
Thank you for your review and your subsequent order! We're so pleased to hear that you're happy with the installation of your new windows.
As for filling nail holes, one should apply the first coat of paint to the trim prior to their being filled so that the painters latex doesn't shrink as much while drying.
As for the GreenON program, we're not sure what Aaben could have done any differently. Virtually every job in the 2018 installation queue was for a GreenON-eligible product so rescheduling jobs to meet the government cut-off time frame wasn't an option. We kept everyone informed if their job was likely to fall outside of the deadline and everyone was given the option of cancelling or modifying their order.
While we appreciate your frustration with the GreenON cancellation and we respect that everyone has an opinion which may be expressed on sites such as this one, we feel that when it comes to rating our service and our company in a negative light (specifically your rating for budget and timeliness) due to the problems introduced by the Ontario government is a bit unfair.
Thank you again for taking the time to review Aaben Windows and Doors and for placing another order with us. We truly appreciate it !
5
I would highly recommend Aaben Windows to anyone that needs windows. They are very friendly and easy to deal with. They were great at keeping a line of communication open from quote to installation. Great company!
Thank you for the kind words Jessica .. we hope you enjoy your new windows for years to come !
4.3
The estimator was very careful, and listened to my concerns about installing new on an old building. Measurements turned out to be 100%, to install new into an old creaky and crooked house.
It took some time to get the order fulfilled, because of inclement weather holding up installers on jobs ahead of mine on their roster. I had a custom order, so I expected a delay anyway. The estimator was very good at balancing my concerns of esthetics and budget.
The installers arrived on time, and worked quietly, efficiently, and were polite and friendly. They repaired a small tear in the vinyl flooring without having to be asked.
Dealing with head office was easy, and there was no bafflegab. Prices were competitive.
I will call on Aaben for future projects.
Thank you for your kind words and your business of course ! We look forward to being of service again for future projects .. all the best !
Aaben Windows & Doors has a TrustScore™ of 4.5. The average TrustScore™ for other businesses providing similar services in Kingston and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 9 | 16 |
| Approved | 9 | 15 |
| Unverified | 0 | 1 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.8/5 | 4.8/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1980 |
| Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We our proud to have been servicing Kingston and area for over 30 years. We have worked hard to establish an impressive track record of satisfied customers by offering them outstanding products, installation and customer service at competitive prices.
Be inspired by natural light and change the view of your world to a magnificent boundless vision beyond your roof with a new skylight.
Aaben Windows and Doors continues to be one of Kingston's leading retailers and installers of the finest windows and doors available in North America. Right from the start you will notice that dealing with Aaben is unlike many other home renovation experiences.
Aaben Windows & Doors was awarded Best of TrustedPros in 2018 for Windows and Doors in Kingston.
Aaben Windows & Doors was awarded Best of TrustedPros in 2017 for Windows and Doors in Kingston.
| Main contact(s) | Michael Braby |
| Listed with TrustedPros since: | 2013 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | Yes |
| Year established | 1980 |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Business does not require a trade license |
| Insurance information | Contact Aaben Windows & Doors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
