This Abbotsford area fence company is rated 1.3 from 3 reviews with a TrustScore of 1.5. Services offered include fence , landscaping and shed construction work. Read their reviews, ask about license and insurance information, and request a quote.
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UPDATE BELOW:
Based on my experience with them, I would not recommend Abbey Cedar Products. The positives about them were that they were quick to show up from when I asked for the fence to when they came to install the fence (2 days) and they were competitive with price. Unfortunately, it ends there. Numerous deficiencies were identified after the install, including:
-a fence that did not touch the ground and separate the neighbours from my yard (they know we have small dogs who could fit under). They had pushed up dirt and rocks to hide the gaping holes. (see pictures - the small river rocks in my yard have fallen into the neighbours yard)
-one of the caps on the fence post they installed very haphazardly and it sits unevenly (see pictures)
-less than one week after install, the fence panel is sagging in the middle
After these issues, I called the office and the front end woman took no responsibility, saying I had to call the installer directly to arrange for it to be fixed (despite all business dealings and transactions being with her). I called the installer, and he agreed to come by to fix it. He set up a time and date, and did not show up nor did he contact me to say he wouldn't. This happened five times, and I also tried to engage the woman in the office to help in this regard. I finally said I would contact the better business bureau if they would not fix their deficiencies. She promised me they would, that it would be done by 5pm that day. It didn't happen.
I contacted her again a week later and she said I put in an issue with the BBB and she would fix it only if I took the complaint down. I explained that I only went there because I needed help with getting them to fulfill their obligations as they hadn't otherwise. I said if they fix the issue, the issue would then be marked as resolved. She then promised they could on a Saturday. They never came.
I have given them two months to fix the issue before finally writing this, and there has been no contact from them.
As I said, they were quick to do a job, but they did not do a good job and they did not come back to fix their deficiencies. Given the cost of replacing a fence, I wish I had waited a week longer for a different company that has pride in their work and stands by their craftsmanship.
UPDATE:
After a prolonged period of no communication, one day after posting reviews online of my experience, the office sent me an email stating they would be by in several days to fix the deficiencies. This time, they came as they said they would and fixed the issues.
I wish I had seen the other review before I went to Abbey Cedar. They have absolutely abysmal customer service, we went a total of 5 times to get the panels but they did not have them made. I ordered 4’ panels which is 48”, but received 45” panels. We initially got two panels, and the remaining panels (that only got delivered when I threatened to go to the credit card company) were a different size of slat. They definitely short you in quality (there are staples sticking out on the sides, it was clearly done in haste and zero attention to quality). They lied to my face 4 times about when the panels would be ready. It took almost a month of me having to contact them. They will not call you back you have to take the time to go down, and then they have every excuse. I would give zero stars if I could. Shoddy workmanship, zero customer service and unethical business practices. I’m amazed they are still in business. They know how upset I am too and they could care less. I did get free delivery because I asked for that after taking time out of my day 5 times to go get the panels and them not having them. I had to ASK, and it was very reluctantly given. They will promise a date for delivery and not honour that too. Be very wary of using this company.
Abbey Cedar is in the business of purely selling to its customers and not in the business of delivering quality products to its customers nor resolving issues in a timely, courteous and amicable manner. Don't be fooled by the false statements and promises that they make and the sales copy on their website. They don't live up to those promises and despite a product guarantee as noted on their website and products, that guarantee does not exist in principle. You will not get exactly what you ordered. You will be cheated and they will do what is commonly known in business as "Bait and Switch". They will "misrepresent" to you in every which way they can with respect to their products when you place an order with them. They claim to compete on price but in fact compete on quality because they will sacrifice quality for price, and send you the wrong product.
When you complain about the product delivered, they will brush you off by suggesting that they will offer a settlement. You will get absolutely frustrated in trying to seek out a fair resolve and settlement. That is their intended objective, to tire you out in chasing them for a resolve, in the hopes that you will walk away and leave matters alone. Ethical business is not done that way. The company representatives don't know what it is to have integrity and be honourable.
I have had to now take action through my credit card company for a chargeback and will also pursue small claims court and alert online consumer reporting agencies and provide my feedback so other consumers are forewarned of their business practices. Very bad experience, and they are extremely unprofessional.
Abbey Cedar Products Ltd has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Abbotsford and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 7 |
Approved | 0 | 3 |
Unverified | 1 | 2 |
Suspicious | 0 | 2 |
Overall Rating | 1.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2010 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Abbotsford area fence company is rated 1.3 from 3 reviews with a TrustScore of 1.5. Services offered include fence , landscaping and shed construction work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Sonia Dhaliwal |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2010 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.