ABC Heating & Cooling is a local HVAC company with over 20 years of experience serving Lethbridge and the surrounding Southern Alberta communities. Founded on the beliefs that the customer always comes first and product quality really does matter, ABC Heating & Cooling has developed a reputation within the community as being an industry leading company read more...
ABC Heating & Cooling began operations in 1999 and has received 1 reviews for an overall customer rating of 2.3. The average rating for businesses providing similar services in the Lethbridge area is 2.4. Write a review
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After having ABC Heating & Cooling do work at my house they sent me an invoice the next day for $519.75 which was a significant amount more then the $90/h I was told it was cost over the phone. With the amount of time they spent doing the job it should not have costed more then $400. After calling in to straighten the bill out they apologized for the "miscommunication" in the price given to me over the phone but refused to lower the price stating that I was already given discount on the final price and claimed that I knew of the cost.
I was very dissatisfied with the final outcome as it is not worth my time to do anything about this amount of money, and the fact that I was misinformed on the price over the phone.
I would recommend not doing business with ABC Heating & Cooling
Josh,
Thank you for sharing your feedback about your experience with our company. We at ABC Heating & Cooling can assure you that we take customer satisfaction very seriously and work to resolve the issue with minimal inconvenience to our customers whenever possible.
We are happy to see that you were satisfied with the quality of our work, cleanliness and timeliness. It is unfortunate, however, that there has been a miscommunication between our front office and yourself and that is evident in your review of our company. After discussing your service and pricing options, we provided you with $700+ in duct cleaning and furnace maintenance services for $495+GST. Due to size of the discounts our office had already provided you, we are not able to offer any further reductions in price.
Our staff are very knowledgeable and professional in their positions and always strive to communicate clearly and effectively with our customers. We have gone ahead and altered our existing internal policies in an attempt to prevent similar future concerns from arising.
Again, we thank you for your review of my company. We appreciate your feedback.
Sincerely,
Management
ABC Heating & Cooling
ABC Heating & Cooling has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Lethbridge and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | N/A | 2.3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1999 |
| Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
From small home remodels to large-scale commercial plumbing installations, our Journeyman plumbers are professional and knowledgeable.
We offer furnace installation, replacement, repair and service maintenance for residential and commercial clients.
We provide residential and commercial Duct Cleaning services using our air and brush system technology.
We supply and install water heaters for residential homes. We also offer removal of old/existing water heater units.
ABC Heating & Cooling is a local HVAC company with over 20 years of experience serving Lethbridge and the surrounding Southern Alberta communities. Founded on the beliefs that the customer always comes first and product quality really does matter, ABC Heating & Cooling has developed a reputation within the community as being an industry leading company with the principals of a 'Mom and Pop' shop.
Our company is very actively involved in the local communities - including Raymond, Coaldale and Lethbridge. We participate in charities, fundraisers, parades (see our Hawaiian themed team?) and trade shows year round. We believe that putting ourselves out there helps us to connect to the people we serve on a better level. Knowing the first names of our customers and seeing them about town is part of what makes working and living in Southern Alberta so special.
| Main contact(s): | Marlon Hellwig |
| Listed with TrustedPros since: | 2013 |
| Residential work: | Yes |
| Commercial work: | Yes |
| Accepts credit cards: | Yes |
| Year established: | 1999 |
| Offers financing: | No |
| 24 Hour emergency service: | Yes |
| Legal structure: | Incorporated |
| Licensing information: | Contact ABC Heating & Cooling to request licensing info. |
| Insurance information: | Contact ABC Heating & Cooling to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
