I liked the fact that Peter apparently ran a legitimate company - he has a website, some great reviews etc. I also liked the fact that Peter provided a great quote. It was significantly lower than his competitors, but as the saying goes "If it seems too good to be true, it probably is."
I can't blame Peter entirely for my reality television-worthy experience, because I was foolish enough to break most of my rules when it comes to hiring anyone to do work for me. Please read about SOME of my experiences below:
1. He gave me an estimate for materials, approx. $500 - they ended up costing closer to $800.
2. He made numerous oversights - For example he forgot to include the cost of drawer frames to the quote.
3. He did not properly follow my drawings. For example he built my TV stand with a 37.5" width, instead of the 42" on the drawing - said he thought it would be more sturdy at 37.5"...which is a good argument, the problem is Peter measured my TV at 40" wide. He then decided to blame me for the error - I "made too many design changes."
4. He lacks professionalism and customer services skills. For example
-He will not provide detailed final drawings or contracts.
-He sent me an extremely long disrespectful email to fire me as a client. I had a good laugh with other family members based on how bad it was. He referred to my project as "glorified shelving" even said I was anal. Don't believe me? I have it saved! I plan on sharing it with future clients to illustrate how not to deal with customers.
After "firing me" he delivered the unfinished product to my house, which I though was nice of him. He came about 30min after the scheduled time, so I was no longer available and instead of bringing the materials in my home - he told my wife that he'd wasted enough time on the project - so he left them outside instead. Apart from stacking them nicely this was not cool, so one of the only positives in this patience building experience, was messed up yet again by Peter Reeder.
My story might seem unreal so I took a photo of what he left on the side of my house, there was a lot more at the front, but I couldn't bother taking more photos.
All in all I would strongly advise if you plan on getting your project done on time, within budget and properly that you hire a professional. Hence, do not use Ace Renovations.
Response from Ace Renovations
I was approached to build a simple tv / bookcase type of unit. Simple lines, just a large box. I have built numerous such units as well as complete kitchen cabinets in the past. I quoted $500 for oak veneered material plus a few hundred for labour. A month after acquiring the material it was still sitting in my workshop / garage unassembled because of numerous changes the client kept making. The cost went up because of added hardware that was not specified at the start: brass drawer locks, fancy hinges, better drawer slides, not "forgotten" ones.etc. There were not numerous oversights. That is an outright misrepresentation.
The client had a full size notebook with page after page of drawings and notes. The project was micro managed to a ridiculous point. I was constantly receiving emails requesting new drawings for every tiny change. I did submit some drawings but for a few hundred dollars I wasn't going to spend hours every time there was another small change that was so obvious it didn't need a whole new illustration.
The tv was supposed to be free standing with no walls around it. The material was cut according to the original drawings. You can't cut a piece longer, only shorter. I would never make a statement as quoted re being " sturdier ".
In the end I wasted dozens of hours without receiving a single penny for my time including time spent with the client acquiring the materials, selecting finishing stains, hardware, preparing and cutting the material. We mutually agreed to go our separate ways. There was no firing on my part, just a great frustration at all the time wasted while the client treated the project like we were building a rocket to the moon. When I delivered the material to his home ( I could have insisted he come and get it or kept it to cover my wasted time ) he didn't have the courtesy to see me or help me unload it all from my truck and his wife expected me to take it all to their basement like I was some delivery boy. That was the last straw. So I left it at his door. I could have left it in the street.....
In 40 plus years in this business you quickly learn there is one client in every hundred who will never be satisfied or will drive you crazy with unreasonable demands. I have hundreds of past clients who were very satisfied with our work to the point that we were rehired to do many more projects for them. Read our other reviews!
I would love to know if anyone else on this sight took up the project and how that turned out.