Alair Homes Renfrew began operations in 2016 and has received 1 reviews for an overall customer rating of 1.8. The average rating for businesses providing similar services in the Renfrew area is 0. Write a review
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1.8
Many attempts were made with this company to get the results of the work that they said they had done. They continued to lie that the work was completed. I spoke to the township and sub-contractors and discovered the work had not been requested. I am now filing a claim against Alair Homes Renfrew to get all of my money back.
Alair Homes Renfrew offered me the benefits of unmatched expertise and unparalleled commitment to integrity, transparency and value. Then they confessed that “they dropped the ball”. The schedule slipped four months and neither the business owners or the project manager let me know. The estimated budget was incomplete and over what they knew was my budget. Alair charges 24.9% on top of all costs for the certainty of outcome. Their promise is that you will know every detailed cost, have the freedom to choose all selections and decide on who will carry out every function of your project before it ever starts. I was not consulted on the Statements of Work that went out to contractors for quotes and as a result the quotes were vague, general and inflated. What did I get from Alair Homes Renfrew? I have a house plan that is not ready to be approved by an engineer. I have a survey that is a duplicate of the one I already had. For this they want $17,898. I wouldn’t recommend that anyone use this company.
Hi Cathy,
We at Alair are extremely disappointed to learn that your experience of working with us has not met your expectations. Clearly, we failed to deliver on our commitment of living better to you and for that we are truly sorry. As a company with over 100 offices across North America with hundreds of active projects at any given moment, we strive every day to bring our client s dreams to reality in a highly satisfying manner. Overwhelmingly we achieve this goal, however, we recognize that has not been your experience and again we extend our sincerest apologies. Whether or not Alair completes the work, you have our commitment to assist you in any way we can as it is our hope that your project results in complete satisfaction and ultimately exceeds your vision and dreams. Thank you again for the opportunity and we wish you great happiness and success in the future.
Alair Homes Renfrew has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Renfrew and the surrounding areas is 2.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 2 |
| Approved | 0 | 1 |
| Unverified | 0 | 1 |
| Suspicious | 0 | 0 |
| Overall Rating | 1.8/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Available upon request |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2016 |
| Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
