Kitchens and Bathrooms Alexa Custom Renovations has provided quality, competitively priced, and comprehensive kitchen remodeling services – from project consultation to project completion – to homeowners in White Rock, Surrey, Delta, Langley, Richmond and Vancouver. We have brought together our eye for beautiful and functional de read more...
Alexa Custom Renovations began operations in 2015 and has received 5 reviews for an overall customer rating of 3.4. The average rating for businesses providing similar services in the Surrey area is 4.7. Write a review
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1
Be extremely cautious if you are planning to hire this company. My job started in March 2018 and the job is still not finished, 10 months later (December 2018). The contractor walked away from the job leaving 2 x 4's, tile and grout in my home. I have had to take legal action against the business, and the owner, Ruby Dillon in order to resolve this situation. If you want to truly know the character of the owner, Ruby Dillon, reach out to me via email at loteas@hotmail.com and I am happy to provide you with every text message ever sent between Ruby and myself and if you take the time to read through the text messages, I guarantee you, you will never hire this company, or this woman.
1
I hired Ruby Dillon from Alexa Custom Renovations to do my kitchen renovation. She gave me a quote and a scope of work and we signed a contract on it, adding to the work a few items discussed by email that we both agreed on. We discussed a concern about needing permits but we decided to proceed without as it will increase the price of renovation by 5k-10k according to her estimates. I agreed, but unfortunately, we were forced to apply for permits that I paid for with no problem. However, it took many tries to pass some stages of inspections as the subcontractors that she hired didn't have a clue on building code. Ruby then asked me to pay more money every time they did something wrong and needed to redo it for passing inspection, even after we had a contract signed for a certain amount. Also, she was not on site when things needed to be installed and consequently there were errors made in measurements that resulted in more things to fix later. Therefore, she wouldn't pay her subcontractors and the subcontractors would be calling me directly for payment, even though I already paid Ruby to pay them. She also took more than 6 months to complete the project which resulted in me having to apply for permit extensions, not to mention that on the day before an inspection she drop off the face of the earth and didn't take my calls, text, or emails. She simply stopped coming to the site. So, I had to spend more money to hire someone else to finish the project. Honestly, save yourself a lot of trouble and hire someone a bit more expensive but that has more knowledge, gives you an exact timeline, and save at least half the projects payout until the job is completed. I give Ruby a 1 for defaulting on our contract.
5
So happy to have Alexa Custom Renovations do the work in my kitchen. Workers arrived promptly ( actually a bit early- when does that ever happen?) Very professional work and appreciated how they cleaned up as they went, moved my stove back and worked without a break until the job was complete. It looks amazing!! 5*, highly recommend!
5
I hired Alexa to do my Kitchen renovation including new flooring and knocking down a wall to create an open concept design. We went with white shaker style cabinetry and quartz counter-tops and are very happy with our remodel. The project was on time and on budget and I would have no hesitation recommending Alexa to family and friends.
Thank you very much. It was a pleasure working with you!
5
Alexa Custom Renovations has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 10 |
| Approved | 0 | 5 |
| Unverified | 0 | 4 |
| Suspicious | 0 | 1 |
| Overall Rating | 3.4/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2015 |
| Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Creating Beautiful Basement Living Spaces. When it comes to basements, it’s up to you as our client to decide how you would like to spend your time in it. It’s up to us, the Pros, to map out your dreams and execute that plan so that your basement is renovated just as you had envisioned it!
All Drywall Services: From New Construction, to patch work we can do it all! We can handle any job. No job is too small or too big for us. Serving clients in Surrey, Langley, Richmond, Burnaby, Delta White Rock, Vancouver and most of the lower mainland. We offer a quality guarantee. Call us now!
At Alexa we have over 25 years experience doing Vancouver home renovations. This includes bathrooms, kitchens, basements, living spaces, patios & sun decks, additions and garages, and roofing. We understand the horrors of low-quality work and will help make your dream home a reality. Call us now!
Classic yet contemporary, hardwood floors are one of the most beautiful types of flooring a home can have. However, if not installed correctly or damaged, a floor can threaten a home's entire interior aesthetic. That's where Alexa hardwood flooring installers and dealers step in. Let us do it right
Additions and Garages Construction and Renovation. Whether it's adding a new bedroom to your home or building a one, two, or three car garage, Alexa can handle any addition project that you can dream up. The most popular addition services we offer includes: New garage construction and remodel
Looking to expand your outdoor entertaining space, capture a view, or update your current deck or patio? We can build you a new custom deck according to your needs and budget. We specialize in using all the latest materials from composite decking and exotic hardwoods to aluminum and glass railings.
At Alexa, we can do lots of cool stuff with basements. We can do necessary projects like underpinning (strengthening and stabilizing your foundation) if the soil or strength of your foundation can't support your home. We can also fix beams and posts and bowing walls that may threaten safety.
We are a progressive multi-talented team with vast expertise in all aspects of residential and commercial architecture and interior design that take great pride in creating innovative solutions.
Alarm Systems, Cabinetry and Millwork, Carpentry, Central Vacuums, Commercial Renovations, Demolition Work, Design Build, Electrical, Excavation Services, Fencing, Floor Refinishing, Foundation Repairs, Foundations, Framing, Handyman Services, Home Construction, Home Inspection, Home Restoration, Insulation, Land Clearing, Land Surveying, Mold Removal, Painting, Plumbing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Structural Engineering, Sunrooms, Tiling, Trash Removal, Windows and Doors, Bathroom Renovations
Kitchens and Bathrooms
Alexa Custom Renovations has provided quality, competitively priced, and comprehensive kitchen remodeling services from project consultation to project completion to homeowners in White Rock, Surrey, Delta, Langley, Richmond and Vancouver. We have brought together our eye for beautiful and functional design, impeccable workmanship, professional construction experience, and expertise, with our customers' visions and budgets, to produce truly beautiful and unique kitchens that will stand the test of time.
At Alexa, we are committed to making your transition from your old kitchen to your new one as stress-free as possible by providing everything needed to complete your project. From design, plumbing and electrical, to carpentry, paint, cabinetry, countertops and installation, Alexa takes care of all the logistics and of your home. All our employees are licensed, bonded and insured, and pay the utmost respect to our customers and their homes: they tent the area to keep the level of dust at a minimum, use pads and wear protective foot booties to avoid damaging your home, and always clean up before they leave. For your convenience, we also take care of necessary licenses or permits and make it so that you can continue to use your home during construction. We are proud of and stand behind our workmanship and guarantee all our projects, offering a two-year warranty on labor, as opposed to the usual 12-month warranty offered by most other contractors.
Alexa provides the following services for building your custom kitchen:
Design. Whether you have a simple remodel or a complete kitchen overhaul in mind, our experienced design experts work with you to make your dream a reality. We can help you fine-tune your vision by selecting the best combination of color schemes, cabinetry, stonework, appliances, and lighting to fit within your set budget, and to make your kitchen the focal point of your home. For added space, we can also move around walls and raise the ceilings of your kitchen in most instances.
Cabinets/woodwork. We have our own cabinet company which have enabled us to pass on significant discounts to our customers. The custom cabinets we design and manufacture are high-quality, 3/4-inch thick wood and all come with European hinges. We install pre-purchased and custom cabinets. For an added touch of elegance, we can also install crown molding.
Countertops. Whether you're looking for tile, elegant marble, or stylish granite countertops, we ensure that our customers get the finest selection and quality materials for their countertops available, and provide complete installation from tear-out to finish for all your tiled kitchen surfaces.
Flooring. We provide our customers with the best selection and quality materials for their kitchen flooring, expert design and color advice, and excellent craftsmanship from tear-out to finish.
Appliances. Why anchor yourself to your kitchen's old design when placing your appliances? Our team of experienced technicians can move your electrical boxes and gas lines so that all your appliances can be exactly where you want them, and complete the final installation of all your appliances as well. For our energy conscious clients, we can advise you on the latest appliances to cut your energy use and the electrical bill.
Lighting. Appropriate lighting can add the final touch of drama to any room. Alexa's lighting experts can upgrade your existing lighting to improve the ambiance and functionality of your kitchen using a variety of lighting fixtures, including chandeliers, pendant lights, wall sconces, can lights, track lighting, ceiling lights recessed lighting, spot lights, up-lights, and lighting underneath your kitc
| Main contact(s) | Ruby Dillon |
| Alternate Phone Numbers | 778-960-7829, 778-545-0320 |
| Listed with TrustedPros since: | 2015 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | One year warranty on labor and manufacturer's warranty for all materials |
| Accepts credit cards | Yes |
| Year established | 2015 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Contact Alexa Custom Renovations to request licensing info. |
| Insurance information | Contact Alexa Custom Renovations to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Alexa Custom Renovations has contributed 8 responses to the following questions posted in the 'Ask the Pros' forum
