Alexander Brown & Associates is a company that is focused on the attention to detail that you should be insisting on for the changes to your home. We offer a full one year guarantee on all labor. We also carry a full liability insurance for your protection. We can, at your request, put our Interior Designer on your job or work with your own.
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My dealings with Alexander Brown and Associates have been a nightmare.
Never in my experience with contractors doing work in my home over the last 40 years have I been treated so rudely as I have been by Alexander Brown and Associates.
I was repeatedly admonished for trying to communicate with him by email or by telephone.
I was belittled for asking that my front door be covered in order to avoid accidental scratches and dents.
I was stared down and scolded, with full finger wag, for speaking to a subcontractor about the project.
On the very rare occasion that the contractor showed up in my home, he could barely take his eyes off his smart phone long enough to participate in a conversation.
Finally, the contractor displayed a total disregard for a client (myself) that he knew had environmental sensitivities when he used Krylon spray paint in my basement without warning knowing that the fumes would be drawn up into the whole house by the furnace fan.
Problems with the work are many. When some problems were pointed out, a typical response from the contractor was that he would have noticed the problem himself in a few days or no one would see it once the job was done so there was no need to correct it.
Examples of problems:
1. Closet doors do not close properly.
2. A laundry tub/cabinet was installed before the wall behind the cabinet was drywalled. As a result, at least one inch of the laundry tub/cabinet is embedded in the wall.
3. Repair work on the walls and ceiling is totally unacceptable. Just one example, a hole in the existing drywalled ceiling which should have been patched with drywall and tape was patched with tape only and then painted.
4. Promises were made and not kept. An alcove under the stairs was to have been emptied. A few weeks into the project, the contractor informed me that this would not be done. Flooring under a cabinet was only partially completed despite a promise that the floor under the cabinet would be fully covered.
5. The paint job was done so quickly and so carelessly that all the trim had to be replaced and some paint will have to be scraped off the new door hinges.
These are just a few of the difficulties I have encountered in dealing with Alexander Brown and Associates and, as a result, I would not recommend this company to anyone for any type of work.
Alexander Brown & Assoc has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1997 |
Member of TrustedPros Since | 2009 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Basement Lowering, Basement Renovations, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Countertops, Decks, Design Build, Drywalling, Duct Cleaning, Electrical, Fencing, Fireplaces, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, General Contracting, Handyman Services, Home Restoration, House Cleaning, Insulation, Interior Design, Kitchen Renovations, Mold Removal, Power Washing, Property Maintenance, Roofing, Siding, Stonework, Trash Removal, Wallpapering, Window Treatment, Windows and Doors
Alexander Brown & Associates is a company that is focused on the attention to detail that you should be insisting on for the changes to your home. We offer a full one year guarantee on all labor. We also carry a full liability insurance for your protection. We can, at your request, put our Interior Designer on your job or work with your own.
Main contact(s) | David Brown |
Alternate Phone Numbers | 613-850-3792, 613-821-9440 |
Listed with TrustedPros since: | 2009 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 1997 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Alexander Brown & Assoc to request licensing info. |
Insurance information | Contact Alexander Brown & Assoc to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.