This Peterborough area window company is rated 2.5 from 5 reviews with a TrustScore of 2.0. Services offered include window installation and siding work. Read their reviews, ask about license and insurance information, and request a quote.
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No problem for a years, then window sill is very cold, wood is now warped and I get mold between sill and window every year. have called since March 2020 have never bothered to call me back. Customer service people very rude on phone, heard great things about this company but would not recommend to anyone now. Patio door installed absolutely no problems.
Adding an update to last review, was told to call Chase at Alf Curtis in middle of Sep, called numerous times. Never got a call back this is end of October now. Getting colder, so decided to Call another company, they came within 2 weeks and did the job.The area on the outside of house where metal is against house was empty except for a 1" piece of styrofoam under window seat.
I was not looking for a freebie, told Curtis that.
VERY BAD CUSTOMER SERVICE AND WILL NEVER DEAL THERE AGAIN!
I have been a repeat customer of Alf Curtis Peterborough location for many years now, I would not shop anywhere else for my building and roofing products. The staff is all very friendly, well knowledgeable and will go above and beyond right from the time you enter the store to the end when they help you load and secure the materials you purchase into your vehicle. Not only that the stand behind the quality products they sell 100%. Can't thank you enough from all of us at Stokes Roofing & General Home Repair.
Gave Alf Curtis plans to quote me on framing materials. Quote came back we agreed to give them the job. First delivery was approximateny 30% short on materials! Second delivery was again 30% short! Started to get nervous as a build budget was in play here! Finally after the third delivey of supplies was again short, I had to cut my losses and move to a new supplier and hope for the best! Alf Curtis killed me with there inacurate quotes! Were talking about thousands of dollars! I would recommend either avoiding completely or getting extra quotes to help, how can I say it.... baby sit... these guys. What a terrible experience!!!
After the siding installed we found that it was not the colour that we had chosen.I tried several times to bring this to the attention of the installer. Eventually he returned my call. during which He became very rude and was indignant that he had installed the colour that my wife had tolld him that we wanted. He repeatedly claimed that my wife chose the colour installed. He repeatedly implied that my wife was lyinng when in fact the situation was the exact opposite. Clearly he did not want to have to redo the installation using the colour of siding that we had chosen. Not surprisingly, we would never have Alf Cutis Home Installation undertake any future work for us. Buyer Beware!!
We purchased and had windows installed by Alf Curtis Peterborough. The windows (Northstar) looked nice but I have to say that the installation and quality of service we received was quite poor.
ISSUES: half off the window frames were scraped by installers, garbage and screws were left inside and in our yard, bricks were torn from house, some windows were very difficult to open and some wouldn't stay open. Almost all windows initially wouldn't close and we were told that it was normal to have to wiggle them. The windows that were difficult to open we were told we didn't need to open all the way or it wasn't their fault that they could open them and we couldn't. Insulation left all over interior of sash, also silicone and residue from manufacturer left on pane and sash - told we had to remove it. Sliding window installed crooked and lock very difficult to latch. scrapes in sash - we were given a marker and told to colour it ourselves. It took the installers and manufacturers 4-5 revisits over a period of 6 months to resolve most of these issues. Some are still not resolved and they say that there is nothing more they can do and that is what we get. I would not recommend this experience to anyone!
Alf Curtis Home Improvements Inc has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Peterborough and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 5 |
Approved | 0 | 5 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Alf Curtis Home Improvements Inc may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Peterborough area window company is rated 2.5 from 5 reviews with a TrustScore of 2.0. Services offered include window installation and siding work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Chase Curtis |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Services listed by Alf Curtis Home Improvements Inc may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Alf Curtis Home Improvements Inc to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.