AllPro Mechanical

Response from AllPro Mechanical

Very unfortunate that a year later Chris is still putting reviews online about my business and how we didn't serve her properly. The install was done as per Canadian Plumbing code and was inspected by a City of Winnipeg inspector and passed without any issues. I also have the document showing it passed the inspection. This tell me that my tech, who yes, was in fact an apprentice who has done many bathroom installs has properly executed his portion of the project.

There was a blockage due to wood cutaways being dropped in. We had charged her for the first time we came to site to drain clean. We couldn't make it in time for her second backup, where a different tech from another company found the wood cutaway. We told her we would reimburse her for that amount off her final bill for the project, (which we both agreed on). the second time we went to drain clean, (which was 1 month after our portion of the plumbing was completed) we found and pulled out many tampons out of the drain (which we also have photo evidence). Chris claims that this was not the issue as she has been flushing lady products down the drain for years. Had Chris not called yelling, cursing and being completely unacceptable over the phone, I would have offered to finish the project we started and given her a discount for the inconveniences. We did not return to do the finishing work, but left her with enough money to complete the remainder of the work(there wasn't much left to do, just a small amount of finishing work).

to summarize:

1. apprentice was used for the project (under a journeyman's supervision and walkthrough) - pulled plumbing permit and passed city of Winnipeg inspection - accusation is false.

2. - first backup was our fault. We had charged her. (didn't fix the issue). second backup, another company went and pulled out the piece of wood that we didn't know was there. at this point we offered her a rebate of the full amount of the drain cleaning on her bill.

3. we only returned to drain clean a second time 1 month later and only pulled out women products.

4.She claims we cleaned the drain 4 times - false, we have only been there twice.

5. she claimed we were responsible for her backup 1 month after the project and did not pay for our services. - false- this was due to women products and other items being put in the drainage

6.she also has an old building trap which are known for collecting and causing blockages easily.

7. she still had money from the project as we had not collected for the entire project. she had enough to finish up the project with another contractor as long as his rates were as fair as ours.

8. customer was very unreasonable and also very rude.