Alma's Housekeeping principal has been in the business since 2006 providing cleaning for residential and commercial properties in Toronto and the GTA. We specialize in housekeeping, moving in/out cleaning, post construction cleaning, office cleaning. We service the Durham region, east Toronto, Markham region. We charge by the read more...
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This is a HIGHLY unprofessional business. I purchased a Groupon and contacted the business to book a time (a week in advance). They confirmed the time. I even followed up the day before to see if they are coming to which they confirmed. On the day of, two hours prior to the appointment, I get a text advising that they can't make it and I am free to get a refund on the deal. I gave them the benefit of the doubt and contacted them again twice to see if they want to reschedule, however I never heard back. I had to go through the deals Customer service to fight for a refund since the deal was not refundable. I would strongly advise everyone to STAY AWAY from this business.
This is in response to Alma's comments.
I have not rated your business on Cleanliness or Quality of work (see rating as N/A) because the service was never performed. I have rated you on Timeliness, communication and courtesy, which surely are necessary to run a business and should be rated. As mentioned in my earlier comment, Alma's housekeeping had confirmed a time and didn't show up. Neither did your business bother to respond after repeated attempts. Ofcourse I am upset because you wasted my time and therefore I want to warn people about this. If I had the option with Groupon to leave a review, I would have done it there as well.
First of all I just don't understand why people would give a review from somebody they never received any service from. What is the basis of the review? Groupon has a strict policy of refunds. I don't know what happened to this specific person but i think it is her responsibility to read the policy of Groupon. If she can't get her refund because she didn't read the policies, it is her mistake not Groupon's, not my company's responsibility.
Clearly she is angry because she couldn't book a time from my cleaning company and she couldn't get a refund from Groupon. And she has to give me a bad review even though i never gave her the cleaning service.
Purchased Groupon for cleaning and Alma kept changing the date over and over again a total of 4 times. At that point she asked us to cancel the order in a really rude manner. We asked our money back from Groupon and told Alma that we won't be using her service again. The reply we got was "Oh I am so scared". Never met someone this unprofessional in my life.
Alma's Housekeeping has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Ajax and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Alma's Housekeeping may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Alma's Housekeeping principal has been in the business since 2006 providing cleaning for residential and commercial properties in Toronto and the GTA. We specialize in housekeeping, moving in/out cleaning, post construction cleaning, office cleaning.
We service the Durham region, east Toronto, Markham region.
We charge by the hour or flat fee.
We provide our own cleaning supplies, non toxic, non abrasive.
Main contact(s) | Alma Cristobal |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2006 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Alma's Housekeeping may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Alma's Housekeeping to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.