This Toronto area roofing contractor is rated 2.2 from 4 reviews. Services offered include roofing work. Read their reviews, ask about license and insurance information, and request a quote.
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We recently hired Alpine Roofing to do our roof. This was taking off the old shingles, installing the new shingles, install ice and water shingles, install metal flashings and replace the roof vents. Job was done promptly, workers were pleasant to deal with and they cleaned up once completed. Job only took 1 1/2 days and we are very pleased with the job. Would definitely recommend them.
My mother in law has been using Alpine Roofing for almost as long as she's had the house - or as long as they've been around.
I kept telling her to stay away from them, because they have extremely bad reviews on other sites. She said she trusted them and that they haven't done her wrong.
Fast forward to the April 2018 windstorm - she called them, they came out right away, fixed the roof and went away - as she was covered under her warranty with them.
Fast fast forward to May 2018 windstorm - she called multiple times - each time, leaving her name, address and phone number in a voicemail and with someone directly. Both times they "lost" her information and never showed up to fix her roof - 4-5 pieces missing, nothing crazy.
She finally got through to someone, only to be told that it'll be a MINIMUM of $500 and that they can send someone over for a quote. She was asking why she would be quoted when she should be under warranty? He said it's not covered.
She asked why she covered 4 weeks ago and not today. He said it's not covered. She then said well, you're going to lose clients because I've recommended you and I've used you over decades. He said "have a good day" and hung up.
I am astounded that you have such good reviews on here while on other sites, people are expressing the exact same issues.
My mother in law is a senior. She lives on a smaller income than you make probably in a day's work. I am astounded that you can try and "cash in" on the May windstorm. How does your warranty vary between storms? Do you just sit there making it up as you go?
You've been around for a long time and sadly, people know your name. You take advantage of people and leave them hanging, without a fixed roof because you need to cash in. Stop offering warranty if you aren't going to show up anyway. Or is that your way of making people feel comfortable with your services until you change your mind about them? They'll pay you 6K for a roof only to find out 6 years later that they're not going to have any luck.
You should be ashamed of yourselves and have a serious restructuring of your company, since your sense of customer service went out the window a long time ago.
Just remember: your customers are your bread and butter. What happens if you lose them all? Or do you have another, larger warranty to offer the new ones only to mess with them later, too? Is this your contingency plan, really, Alpine???!
Terrible company with bad roofing quality and no regard to honor the 10 year warranty. We paid a lot for the roof and are now left with a roof with missing shingles within JUST TWO years. This is absolutely unheard of. They are extremely rude and do not want to communicate with you.
Take your business elsewhere!
I can't recommend this group. They are slow and inept, and have no concern for the customer; just focused on running more jobs through the mill. I used them 2x in 2 consecutive years, and I should've stopped after the first bad experience ($3k for first job, $9K for second). They didn't respond to emails or phone calls. No return calls to countless messages. I spent months trying to get them to schedule the work (after signing off on their quote). After they finished my roof and left gaping holes in the fascia, it took two more months for them to own up to the mistakes, and still they wouldn't go back and fix it. Complete lack of integrity.
Sufficient data is not available to establish a TrustScore for Alpine Roofing. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
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This Toronto area roofing contractor is rated 2.2 from 4 reviews. Services offered include roofing work. Read their reviews, ask about license and insurance information, and request a quote.
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