We offer in-home manufacturer warranty service, per authorized extended warranty service, and out-of-warranty service on almost all major household electrical or gas appliances. With over 18 years repairing appliances and furnaces, our service technicians in Kitchener Waterloo are the best in the field. All of our technicians are fully traine read more...
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Would strongly advise not to use these guys. They told us the drain pump needed to be replaced, it wouldn’t be too expensive to repair and take about an hour. The quote came back at over $350, not to mention the $85 paid for the initial call. Quote gave 175 for the part, (which we got from TA for 100) 25 shipping?? Can’t you get it locally? And $200 flat fee to fix for an hour? After requesting a discount they offered $25. Had a plumber do the repair for a fraction of the cost.
I understand you need to make a profit but this is just poor business practice and taken advantage of people.
DO NOT USE Appliance Genie Repair. 2 men arrived, spent 30 seconds looking under the dishwasher with a flashlight and agreed with my diagnosis that there was water leaking at the intake connection. Water valve needed to be replaced. Service charge was $73 + hst to be paid immediately. I received 2 subsequent e-mails. #1 was receipt for the service call. #2 was estimate for repair.
Estimate was for total of $231.38 with no breakdown of parts and labour (even after a further request). I must pay 50% before they will book and complete the repair. This seemed suspect to me so we went to TA appliance and ordered the part for $50.47 + hst. I guess that would mean their labour is $174.35 + service call of $82.50 or $256.85.
NO THANK YOU......never again!
Stay Far Far away from this company. I wanted my microwave repaired and ask Appliance Genie to look at it. They were here for about 1 minute, did not examine the microwave, only looked at it. Then charged me 82.00 for the service call and said they would email me a quote the next day. The quote was for $313 less service charge. 90.40 for a new door latch kit, shipping special order 24.95 and 197.65 for the repair. Since this is the cost of a new microwave, I decided to try someone else. Phoned "Home Appliance", in Kitchener and he came within 1 hour, fixed the door latch (was not broken, just moved) and charged me only 80.00 total. Will never use Appliance Genie again, and will tell everyone I know. Since I have my own tax business, this is well over 1000 clients.
I was quoted $580.00 to fix my stove (after the $82.00 paid initally). I decided to bite the bullet and pay for a second opinion as I was suspicious of the estimate. They only took the back panel off but managed to diagnose the stove top and front panels as well as the oven? Didn't seem right.
Called in second appliance guy. $217.00 parts and install included. The oven part I was told by Genie cost $350.00. Nothing remotely close to that price was needed and ignitors I was told needed changing (not so). To add insult to injury, they tried to upsell a power converter to me to the tune of $50.00 (sold at Canadian tire for half the price).
Second (and honest) estimate well worth it if you are contemplating using these guys. So happy with the friendly and helpful service I recieved from company I went with. Showed me exactly what needed fixing did a thorough diagnostic on my stove taking evening apart to check the parts and wires. Genie, not so much...
Note: Genie stated on another review that the second option was a "quick fix". I guess the idea was to quote high and replace things without even inspecting. The second tech actually dismantled my stove and inspected everything. Nothing quick about what he did.
Appliance Genie Repair and Service has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2011|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We offer in-home manufacturer warranty service, per authorized extended warranty service, and out-of-warranty service on almost all major household electrical or gas appliances.
With over 18 years repairing appliances and furnaces, our service technicians in Kitchener Waterloo are the best in the field. All of our technicians are fully trained and certified by many major appliance and HVAC brands. Including: GE, Maytag, Frigidaire, Whirlpool, Amana, LG, Samsung, Thermdor, Bosch, Viking, Sub Zero, Trane, Rheem, Ruud, Carrier, Honeywell, Weber, Napoleon and many more.
With so many Kitchener Waterloo appliance repair services it can be hard to find the good ones out of the crowd, this is why we are offering a satisfaction guarantee on all of our appliance repair service in Kitchener Waterloo.
Call us today at 519-500-7773 to book a service call on your home appliance.
|Main contact(s)||Adam Basaraba|
|Listed with TrustedPros since:||2014|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Appliance Genie Repair and Service to request licensing info.|
|Insurance information||Contact Appliance Genie Repair and Service to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Appliance Genie Repair and Service has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum