We offer in-home manufacturer warranty service, per authorized extended warranty service, and out-of-warranty service on almost all major household electrical or gas appliances. With over 18 years repairing appliances and furnaces, our service technicians in Kitchener Waterloo are the best in the field. All of our technicians are fully traine read more...
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Omg... collection agency. Be careful with this company, they came to fix the dryer, they just removed the electricity plug and said that they will give us the diagnosis if I pay the visit first, I told them to give us the budget to fix it Yeah, but he didn't want to and he left and then they sent us an email in my canada post, forcing us to pay for the visit, I can't believe it and the company that charges says that if I don't pay it will destroy our credit, if someone is going through The same, contact us to find group solutions, since from what I see looking at the reviews on Google, Yelp, etc., this company operates in this way.
Appliance Genie has no understanding on how to service subzero appliances. We had an issue with our subzero refrigerator. When the technician came, he opened the door of the appliance, listened to us describe what the problem was, closed the door, went to his vehicle and called the office. After spending few min talking to someone on the phone, he then came back with a diagnosis that it was our compressor that broke. The next day we got a quote from them (not a detailed quote at first, we had to request a proper detailed quote) We called another company that specializes in subzero appliances to get a second opinion. The technician came and after inspection said it was the sensors and not the compressor at all. He was able to fix it right on the spot. I have made multiple calls and sent multiple emails to Appliance Genie to dispute the fee that was charged for the diagnostic service call and no one has called or emailed me back.
This was a terrible service and expensive ($169.00) diagnostic service call that was completely misdiagnosed. I am glad we called that other company. If we would have trusted Appliance Genie and payed them $2500 for their service to change the compressor, we would still have a non working refrigerator.
Not sure how they service other appliances, but for SubZero appliances this is not the company. Also a company that doesn’t stand behind their work and customer service is NOT a company that I would trust in my home.
BUYER BEWARE
This company is a RIP OFF! They will misdiagnose and stick you with the bill. They don’t listen to legitimate issues with there service and will file with collections for payment even though issues left unresolved!
They marked my freshly panted walls and ceiling, and scratched my washing machine. Also, they took apart my dryer and put it back together with parts left over. Now my dryer is making hideous noises.
When I was said and done the technician told me that was needed was leveling. Now they’re sticking me with the bill and I’ve gone to collections. What a way to do business! Buyer beware!
This is the most horrible company I have ever had the misfortune of dealing with. To the initial visit where the repairman did NOTHING but take a picture of the error code, no communication - unless I contacted them. Wouldn’t tell me what the delays were told LG and me a bunch of lies. Never even looked at the dishwasher to see what the actual problem was and all of this took almost 6 weeks! Finally told LG I wouldn’t deal with this company anymore and to find me another company to do the repair. The other company, Nimbly, in Cambridge was amazing - had the repair done right away. If I had to pay for the “non” service from Appliance Genie I would have reported to BB - May still do that. DO NOT use Appliance Genie!
Don't get this company to repair anything, the worst service I’ve experienced. After charging me to diagnose a washer about $100 +tax, we had to call/ email them to get a quote (hard to get a hold of them), the repair cost they give us was so high, will be much cheaper to buy new washer.
The repair guy maybe spent 5 min, charged 100 + tax for 5 min. That's outrageous.
Be aware this is scammer company, they charge a fee upfront, and they give you outrageous quote doesn't make sense to use their service.
We requested refund as this is obviously a scam, will update the review when I hear back from them.
We got a quote from another company, it was less than 1/2 appliance genie quote, unbelievable.
Hopefully this issue will be resolved soon, and hope they do the right thing.
Update : the issue with washer that they diagnosed was wrong, something totally different was wrong with the washer.
July 23 seal replace by Appliance Genie technician. On a loaded spin cycle, drum hitting something. Called AG and was told to call GE for a new service contract. After obtaining the contract I was told that Appliance Genie don't service my area. They were here and messed up my washer and now decided that they don't service my area. Still waiting for resolution. Would not recommend Appliance Genie.
Would strongly advise not to use these guys. They told us the drain pump needed to be replaced, it wouldn’t be too expensive to repair and take about an hour. The quote came back at over $350, not to mention the $85 paid for the initial call. Quote gave 175 for the part, (which we got from TA for 100) 25 shipping?? Can’t you get it locally? And $200 flat fee to fix for an hour? After requesting a discount they offered $25. Had a plumber do the repair for a fraction of the cost.
I understand you need to make a profit but this is just poor business practice and taken advantage of people.
Very quick at diagnosing the problem and fixing it. We didnt pay anything as it was included in our guarantee that we bought with the washer. They came within the time they said they would appx.be here. Thanks guys
DO NOT USE Appliance Genie Repair. 2 men arrived, spent 30 seconds looking under the dishwasher with a flashlight and agreed with my diagnosis that there was water leaking at the intake connection. Water valve needed to be replaced. Service charge was $73 + hst to be paid immediately. I received 2 subsequent e-mails. #1 was receipt for the service call. #2 was estimate for repair.
Estimate was for total of $231.38 with no breakdown of parts and labour (even after a further request). I must pay 50% before they will book and complete the repair. This seemed suspect to me so we went to TA appliance and ordered the part for $50.47 + hst. I guess that would mean their labour is $174.35 + service call of $82.50 or $256.85.
NO THANK YOU......never again!
Appliance Genie Repair Service & Parts has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 21 |
Approved | 0 | 16 |
Unverified | 0 | 5 |
Suspicious | 0 | 0 |
Overall Rating | 2.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2011 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We offer in-home manufacturer warranty service, per authorized extended warranty service, and out-of-warranty service on almost all major household electrical or gas appliances.
With over 18 years repairing appliances and furnaces, our service technicians in Kitchener Waterloo are the best in the field. All of our technicians are fully trained and certified by many major appliance and HVAC brands. Including: GE, Maytag, Frigidaire, Whirlpool, Amana, LG, Samsung, Thermdor, Bosch, Viking, Sub Zero, Trane, Rheem, Ruud, Carrier, Honeywell, Weber, Napoleon and many more.
With so many Kitchener Waterloo appliance repair services it can be hard to find the good ones out of the crowd, this is why we are offering a satisfaction guarantee on all of our appliance repair service in Kitchener Waterloo.
Call us today at 519-500-7773 to book a service call on your home appliance.
Main contact(s) | Adam Basaraba |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We guarantee 100% customer satisfaction on your appliance repair in Kitchener, Waterloo, Cambridge, Guelph and surrounding areas. To ensure your satisfaction, every complete repair comes with a limited 90-Day Parts & 30-Day Labor warranty. |
Accepts credit cards | Yes |
Year established | 2011 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Contact Appliance Genie Repair Service & Parts to request licensing info. |
Insurance information | Contact Appliance Genie Repair Service & Parts to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Appliance Genie Repair Service & Parts has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum