AQUABON opened its first retail location back in 1995 in the town of Maple. Today, AQUABON has a new location that opened in 2008, encompassing 2500 sq ft of office, warehouse, and showroom space. We represent the best water softeners and reverse osmosis systems in the industry and we believe in giving our clients an honest experience, f read more...
Aquabon Water Refiners began operations in 1986 and has received 1 reviews for an overall customer rating of 2. The average rating for businesses providing similar services in the Richmond Hill area is 3.5. Write a review
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Hi Anna,
FYI though your boss stands by the terrible work done at my house - 387 Park Avenue. I now need to buy a new membrane because the wrong filters were put in by your service guy. They warned me this could be the case when the experienced and effective company came to fix it and they were correct. The first filter needs to be carbon to remove chlorine as well as the last filter, perhaps you can pass this knowledge on to your boss? I am now paying for a new membrane on top of your first service call plus 3 incorrect filters, all the water I had to purchase waiting to get it fixed, the new filters and service call from another company and now a membrane. I truly wish I had never found your company and I hope others see this review before wasting their time and money.
DO NOT WASTE YOUR TIME AND MONEY
This company does not know what they are doing and cost me hundreds of dollars. They installed the incorrect filters into my reverse osmosis system and then blamed the town water for it not working a month later, despite having used the system for 8 years with no problems ever. They came back out and told me I needed a water softener which they could install (haha) or I would be changing my filter every month. Instead of spending thousands of dollars on a softner, I bought a wrench and replacement filter. After a month it stopped working AGAIN. I replaced the filter and it still wouldn’t work. I called another company who fixed it but warned me the membrane might go because of the incorrect filters installed by Aquabon. They were right. So because of Aquabon I have had 4 service calls, 8 filters, and now a new membrane. However, they stand by their work according to the owner. DO NOT USE THIS COMPANY.
Although we do our best to service all makes and models of other company's units, there are sometimes when the unit itself can not be fixed due to the age of the unit. In Newmarket the water is hard and has higher iron then other cities. A softener is recommended so that the Reverse Osmosis system can function properly and not clog up the filters. We went out to the house three times and only charged her for 2 of the service calls then refunded the second invoice in full, as the unit was not working. Our service technicians did the best they could within the confines of what the clients allowed them. Although we tried to work things out, no agreement could be met that worked for both parties. We apologize we could not fix this situation and that she was not happy with our service.
Aquabon Water Refiners has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Richmond Hill and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 2 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 1 |
| Overall Rating | 2/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Services listed by Aquabon Water Refiners may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1986 |
| Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
AQUABON opened its first retail location back in 1995 in the town of Maple. Today, AQUABON has a new location that opened in 2008, encompassing 2500 sq ft of office, warehouse, and showroom space. We represent the best water softeners and reverse osmosis systems in the industry and we believe in giving our clients an honest experience, from the sale and installation of their unit to any service requirements that they may need. This has allowed AQUABON to sell over 10,000 water treatment units in Canada, the United States, and Europe. Our ability to analyze and understand the needs of our clients allows us to provide them with the perfect solution for their water requirements, whether it is a residential application or a commercial one.
| Main contact(s) | Anna Firmani |
| Listed with TrustedPros since: | 2015 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 1986 |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Sole Proprietor |
| Licensing information | Services listed by Aquabon Water Refiners may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Insurance information | Contact Aquabon Water Refiners to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
