Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need. We are dedicated to help you during your pre-move plan stages read more...
Terrible service for the price and excessively long wait time for communication. I had a moving with this company and they got my stuff covered in dust when delivered, the staff who delivered my furniture were really rude, they were also communicating in their own language, also my desk somehow got damaged with a pothole on it, not mentioning they got my sofa out of shape. It took me for weeks to get a hold with their supervisory staff and even longer for a $50 reimbursement. The moving service costs me about $1600 but it was definitely not worth the price and I would not bring my business to them ever again.
We used Armour to move our stuff from Edmonton to Vancouver. It was collected in Edmonton on the 28th of December and STILL has not been delivered in Vancouver, on the 6th of January 2016.
I waited DAYS before they could tell me what the cost would be, and then had to beg for an invoice. Not that they were slow to charge my credit card!
That's a twelve hour drive, not across the planet!
Every step of the process has been painful and slow, and their so called "customer service" team are rude and inept.
They're certainly not the cheapest either.
My opinion? Avoid them like the plague.
Moved from Victoria, BC to Ottawa, ON. Very pleased with the staff at Armour. The first thing that impressed me was the customer service from the office staff. Very courteous, responsive and didnt have to wait long to get an email from them.
We had them come in September to pick up the shipment, and we just accepted a delivery at the end of November. We had a full pack service (not cheap but worth every penny) and i was happy that we did. We didnt have to worry about buying boxes and packing everything. They came in (a crew of 4 people) packed our house and it was done the same day. No hassle. I did have to clean after they left - but thats something that they dont offer, hehehe...
I was overall very happy with the service and although some of the smaller items got scratched, it was nothing major in my opinion.
They were on time at both locations and always called to confirm.
We are a very busy family and have small kids so this was a very smooth move considering the size, distance and storage involved.
P. Ban - Ottawa, ON.
I would describe my move with Armour Van Lines as a complete nightmare. They had much difficulty arranging a time to pick up my items. They missed the initial pick up date and had to reschedule. When delivering my items, they made me pay before they unload the items. I paid, assuming they were in the business of moving and could be trusted; however, I was quite wrong. They lost 16 of my items, including my bed. In addition, they damaged every piece of furniture I had them move. I submitted my claim form the day after, as I was instructed. I was told the claim would take 4-6 weeks to process. I called every day, hoping for an update or details as to what they were doing to recover my items. Eventually I had to use new names every time I called if I wanted to speak to someone. If I used my own name, everyone seemed to be on holidays, out to lunch, or with other clients, but the minute I called back with a new name, they were readily available. Not once did they contact me to let me know what was going on. At the end of the last day of the 6 weeks, I called asking the whereabouts of my claims money. They were unsure. I ended up having to submit a BBB complaint. It has now been 17 weeks and I have yet to see my claims money.
Armour Van Lines has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 2.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need.
We are dedicated to help you during your pre-move plan stages in selecting the services that you need until the last box arrives gets offloaded at destination. Armour Van Lines professionals will interact with you throughout every step of your move.
QUALITY AND SERVICE AT AFFORDABLE RATE
Armour Van Lines allows you to be in control of your move. This will help save you money during your relocation by eliminating those services that you don t need and don t have to pay for.
ARMOUR VAN LINES HOUSEHOLD GOODS AND SERVICES INCLUDE:
Full Loading and offloading Services
Packing services, full service, fragile or do-it-yourself, unpacking services
Custom crating service
Storage Services at all major locations
Disassembly and assembly at destination
Vehicle transportation services
Re-delivery services from major storage facilities to your new destination
And many more
|Main contact(s):||Lily Goldberg|
|Listed with TrustedPros since:||2016|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Armour Van Lines to request licensing info.|
|Insurance information:||Contact Armour Van Lines to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.