5/5Our passion is the foundation of our business. We are committed to customer satisfaction and quality workmanship. Passion, Design and Integrity! We love concrete! Outdoor concrete services include; Concrete driveways, concrete patios, concrete sidewalks, concrete water features, concrete planters/pots, fireplaces read more...
Art Of Concrete began operations in 2006 and has received 11 reviews for an overall customer rating of 3.4. The average rating for businesses providing similar services in the Kitchener area is 4.2. Write a review
3.3
3.4
3.9
4.0
3.2
3.5
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5
I have nothing but good things to say about this company. They were professional and courteous....and performed work within the budget...very impressed! Would recommend!
1.2
I would not recommend dealing with this company to anyone. Simply put, it was one of the worst experiences I have ever had in dealing with any business in my life. My wife and I ordered a number of pieces of concrete furniture from Jon and provided him with a significant deposit (down payment) on the furniture in April of last year. These items were supposed to have been completed and delivered to us in approximately 4-6 weeks. After many deadlines for delivery of these items had passed, the furniture has still never been delivered to us. When we had initially tried to contact him about the delays, he became elusive, difficult to reach, and gave us a number of excuses as to why the items had been delayed. In September of this year, after giving Jon many extensions and opportunities to make things right and deliver the items that he had promised us, we were forced to let him know that we were no longer interested in them and let him know that we would like our deposit returned to us in full. Since then, he has failed to respond to all of our attempts to reach him by phone and through email, and has yet to provide us with the refund that we have asked for. Unfortunately, at this point we are not optimistic that he will provide us with our money back and can only conclude that he has intentionally misled us and has taken our deposit from us with no intention of returning it to us in good faith.
1
Very disappointed with this company. I called for an estimate and they said it would cost me $20.00, a fee that no other company charged me, I did have 4 companies come to my house for an estimate. I agreed to pay the $20.00.
The visit for the estimate was on a Saturday Jul 17th. I paid the $20.00. I was promised to have the estimate by the following Wednesday, Jul 21st by email. By Wednesday in the afternoon I have not yet received the estimate. I called and left a voicemail, no one called back. The next day, Thursday, I called again and left a voicemail, still no one called me back. I used their Web Site to leave an email. I did get a reply the next day on Friday, Jul 23rd saying I was going to get the estimate by Mon Jul 26th. On Mon, Jul 26th in the afternoon I sent a friendly email to remind them about the estimate, there was no reply. On Wed, Jul 28th I sent another email asking for the estimate. The reply I received was that they are not taking projects like mine.
They wasted my time and paid $20.00 for an estimate I did not receive.
Hello
Thank you we appreciate your feedback!
The $20 service fee keeps our sales and service team employed. We showed up on time and at your convenience.
There was a longer delay due to the complexities in your project. We discussed it and this made it clear, not the type of work we service.
Before we could even return $20 not even 24hrs there was this review.
We have called and emailed you in regards to a refund for the $20 service fee.
Please contact us we're more than happy to return your $20.
Thank you we appreciate your business! Have a great day!
5
Jon did a great job, the estimate and quote were provided in a timely manner. Every day we got an email explaining what work was done and what the next steps were. Highly recommend this company! We will be getting our back patio done next summer.
Thank-you for your kinds words! We appreciate your business!
Have a great summer!
Art Of Concrete has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 5 | 11 |
| Approved | 5 | 11 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 2.7/5 | 3.4/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Services listed by Art Of Concrete may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2006 |
| Member of TrustedPros Since | 2009 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Our passion is the foundation of our business. We are committed to customer satisfaction and quality workmanship. Passion, Design and Integrity!
We love concrete! Outdoor concrete services include; Concrete driveways, concrete patios, concrete sidewalks, concrete water features, concrete planters/pots, fireplaces/fire-pits, concrete repair and resurfacing, concrete sealing. Various finishes include 12 different concrete stamp patterns, exposed aggregate concrete, traditional broom/swirl finished.
Indoor concrete services include; Custom concrete flooring, epoxy-polyaspartic metallic floors, cement coatings, in-flooring heating, garage floor coatings, GFRC texture wall panels, concrete fireplace mantels and surround, concrete countertops/sinks, poured concrete floors. Acid staining and dyeing, concrete paint, polished concrete and grinding.
Serving Kitchener-Waterloo, Cambridge, Guelph, Brantford, Fergus, Woodstock, London, Hamilton, Milton, Burlington.
| Main contact(s) | Jon Lavallee |
| Listed with TrustedPros since: | 2009 |
| Residential work | Yes |
| Commercial work | No |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | No |
| Year established | 2006 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Sole Proprietor |
| Licensing information | Services listed by Art Of Concrete may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Insurance information | Contact Art Of Concrete to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
