We found Ashton Renovation on Home Stars and hired this renovation to renovate 3 rooms in our 1950's story 1/2 bungalow. We were not impressed with the poor workmanship , poor communication on key issues. The project manager & CEO "Mark" would become very defensive whenever we presented him with questions or our concerns with he poor workmanship applied to our home by trades he supplied.
The two experienced carpenters featured on his web site were never to our home.
In our opinion Mark was unwilling to co-operate with the trades sent to our home from the store that we had ordered our new kitchen cabinets from. It was our impression he did his things his way or the highway. After enduring 4 1/2 months of many on sight meeting , 50 plus emails , and stepping in in a desperate attempt to see this renovation to completion, following what would be the final onsite meeting , we were informed by a phone call Mark was no longer on our renovation project. We received phone class & emails from the new person in charge. We were threatened to pay the final invoice of $ 5000.00 or else.
This new person was never to our home ... he had suggested he would come to survey the situation & take it to completion. None of this took place following our final payment.
This person arranged 2 1/2 day work visits with is other "boy" resulting in further damage to our home. We had reached our limit ... moved back into our home , construction mess everywhere, no water hook up, no gas line hookup ..no stairs , bathroom not functioning essentially an abandoned renovation . We feel we had made every attempt to take our renovation to completion .... we contacted our Lawyer , a Contract Lawyer , the city of Toronto Licensing Dept , The College of Trades , Upper Canada Law Society , The Electrical Safety Authority , The Metro Police Dept & Consumer Protection Ontario. All Authorities have been to our home and have documented our abandoned renovation.
The ESA informed us that final electrical inspection had been canceled by Mark .It did not pass final inspection as it had been left incomplete. The city of Toronto informed us that Ashton Renovation was not licensed to renovate in the City of Toronto and were pressing charges. The College of Trades informed us that the venting system for our gas range was not to code & we then were told it was also left to vent into the wall cavity .
The Consumers Protection offers mediation to resolve contact disputes however we were told Mark was not interested in this process. Estimates from "Licensed"have averaged in at $20,000-$30,000 plus materials to fix the deficiencies in the poor workmanship& to complete the renovation as per our contract. Damage to our home & items damaged that we were promised would be replaced or repaired .. well this did not happen either .
We were told on several occasions that upon completion of our reno we would sit and adjust review all charges and make any necessary adjustments , needless to say this never happen . this company had our money , abandoned the project & was unwilling to meet for mediation. Our Night mare continues. A more detailed review with some photos take during our first week back home are posted on Home Stars. We returned to this site as it is where we found this renovation company . Anyone interested in seeing our renovation disaster is welcome into our home for a first hand look .
Response from Ashton Renovations
We are sorry that you feel this way about your renovation. We made every attempt to continue working with you on your home. As you are aware, we responded to your complaint to Consumer Affairs, which was subsequently dismissed. At that junction, it was conveyed that your contract was not paid in full and and that a substantial portion of monies was still owing. We did make several offers by email to complete the work provided monies be paid on terms of the contract, but there was no response unfortunately by either you, or your husband. We wish you the best.
We have attached the last photos we have of your partially completed renovation, which I believe explains why you have had to hire others to complete. As we indicated to Consumer Affairs, your concerns that you brought to their attention, and with the photos above are matters that are rectified during the finishing stages of a renovation. It is not uncommon that during the rough-in stages of construction that a renovation looks, and is, unfinished.
Again we wish you the best.