Aspire Renovations professionalism, quality workmanship and attention to detail will ensure that you the client are 100% satisfied. Every service starts with a consultation where we discuss your needs, desires and, of course, budget. From this meeting we determine a plan and timeline based on these criteria. Incorporating the best read more...
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We had Aspire come in and replace my structural wall with a beam. They were great to work with. They are very knowledgeable and worked fast but did the job right. They kept the work are clean which was great and very helpful to my family. The finished product looks great. We are having aspire come in and do our windows in a couple weeks and we are not worried at all.
We are so pleased with the work that Steve and his team did in our kitchen/family room, that we are now having them complete a full renovation on our main and ensuite bathrooms. Our original plan for the ceiling was to have it scraped and painted (hated the popcorn original to the 1972 ranch). When it became evident that this was not going to work well; Steve suggested drywalling over the existing ceiling. Moe, who did the work, was a true professional and was not happy until the job was perfect. He came back to fix a few hairline cracks once the area had dried. The result is that the ceiling looks like it was always that way and not a reno job. The backsplash tiling went very smoothly too, with the tile setter making suggestions that made a real difference in the finished look - very contemporary.
Steve insists that only the best people work for him. When something isn't "quite right", he makes sure that it gets fixed and that the customer is happy. We are very happy with the result!
We hired Aspire Renovations to do a small kitchen renovation during the summer. Prior to the start of the project, Stephen Francis, Contractor/Owner was genuine and comprehensive on what we were looking for for our budget. With few minor logistics problems on his side, we finally received the updated and signed contract after waiting several weeks.
During the project, we started to realize that his team (maybe himself too) was cutting corners, delaying their work for few days, mis-communicating within his team and us, executing some tasks illogically (i.e. putting an unnecessary, visible seam on the schlulter), and arguing that the project was done when it clearly was not. There were a few unfinished tasks, that were previously agreed upon. It turned out that the project took more than 2 months instead of 3-4 days because they had to redo the walls a few times (they agreed that they had done a mediocre job), and he took other projects at the same time knowing that there would be a scheduling conflict.
Overall, the Aspire Renovations team is a joke. Managed by Stephen Francis, the project took so long that we decided near the end to let Steve go, leaving the project unfinished. Lack of honesty, empathy, business management skills, and not respecting the timeline, Aspire Renovations shouldn’t take on any other renovation projects if it’s how they treat their customers.
In response to your rebuttal:
Thank you Steve for your reply. We definitely want to ensure sure that your company, Aspire Renovations, is on the right track of success. Without hiding our unfortunate experience, we feel that our opinions/recommendations could be a great way for you to keep improving as a contractor and provide better outcomes for both parties. All the best.
With any growing company, you have to expand your sub trades and take on new employees and unfortunately not all work out for the best. Ever effort was made to rectify this situation and complete the project to the clients satisfaction. The offer was made to remove the tile trim in question, but Lisa Tennant did not want this done. She agreed the shluter trim did not need to be removed but the joint could have been positioned in a more thought out way. Alternatively we offered this client a full discount of the cost of the trim and additionally, the cost of the tile work, which was happily accepted by the client.
We do agree the project took more time than we initially predicted due to many different reasons; some were the responsibility of Aspire Renovations and some due to the client supplying the material (these being either the wrong items needed or not enough of the material). The comment made by Lisa Tennant that we had taken on other jobs is simply not true as we do not discuss ones clients project with any other clients.
With every project we take on, quality of service and quality of work is paramount. If something is not right then we do are up-most to make it right. We invite all readers to please look at all other reviews to get a better understanding of the service we provide. We welcome all comments and will grow and learn from this experience.
Stephen did a great job of re-building our basement staircase, located in a steep area with a low ceiling. He was prompt, polite and professional and his work done very well. I would highly recommend him!
It was a pleasure working with you grant and we look forward to working with you again in the future.
The Aspire team
Aspire Renovations has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||1|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Aspire Renovations is focused on customer service and all our projects are completed with customer satisfaction in mind. We initiate the process by first consulting with you to determine your requirements, preferences and budget. Following this, a custom plan and timeline is created to suit your needs.
Accessibility, Architectural Design, Basement Lowering, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Commercial Renovations, Countertops, Decks, Design Build, Drywalling, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Framing, Garage Construction, Gutters, Heating & Air Conditioning, Home Construction, Home Inspection, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Non Slip Treatments, Painting, Plastering, Roofing, Shed Construction, Siding, Solar Energy, Stucco, Sunrooms, Tiling, Wallpapering, Windows and Doors
Aspire Renovations has received complaints from their suppliers and/or creditors
Complaint: Stephen, the owner of Aspire has proven to be extremely disorganized and lacks the level of communication necessary to facilitate smooth completion of a job. As a painting company, working for Aspire, I can say that every one of Stephen's jobs we have worked on has been disorganized and behind. We have been on numerous jobs that should have taken us days that have gone on for weeks due to poor communication, material not being on site, lack of proper sequencing and Stephen not being fully aware of whats going on on his own job. Plus Steven does not pay his contractors as he agrees. He makes excuses not to pay on-time.
These numerous issues listed above have led to Stephen being locked off a particular job, and left unpaid. Although our payment contract was with Aspire, and we had completed 90% of the work (the last 10% that couldn't be completed because locks had been changed) Stephen has not paid us, and has not adequately communicated how he was planning on resolving the issue. I had submitted an invoice on January 22nd, giving Stephen ample time to communicate with us and propose a resolution. It is now April 8th and I have been left no choice but to proceed with legal action.
Aspire Renovations professionalism, quality workmanship and attention to detail will ensure that you the client are 100% satisfied.
Every service starts with a consultation where we discuss your needs, desires and, of course, budget. From this meeting we determine a plan and timeline based on these criteria.
Incorporating the best designs, techniques, and latest in trends and materials we ensure that all projects incorporate your lifestyle and tastes.
Having over 25 years of experience in the construction industry, we develop and renovate homes and businesses with a clear custom and client based focus. We are committed to customer satisfaction in every step of the process
|Main contact(s)||Stephen Francis|
|Alternate Phone Numbers||403-796-4044,|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Aspire Renovations to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.