Mold removal in Ottawa
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Aucoin's saved the day for us ! My kids had started showing asthma symptoms around the same time, so we opted to have our air quality tested; Steve demonstrated empathy for us, bringing his crew to assess same day. as we suspected, there was mold within the bathroom and adjacent bedroom walls. A crew arrived the day after test results and a remediation was completed. Preventative sealers and paunts were used and I now have a bit of peace of mind. We have an older home so we opted for an attic insulation top up to benefit from a multi-service rate offered: The top up was also efficiently conducted and the team left the surrounding areas cleaner than when they started. Thanks again Steve and crew for the quick and painless services !
This wasn't an easy job. Removal of asbestos insulation and replacement, during COVID, a huge attic (2400 sq ft) and blisteringly hot weather.
Aucoin got it done, in time, on budget.
Yes, there were a couple of hiccups. Resolved immediately. Steve wasn't going to let anything linger or cause a problem. We had two issues, both were resolved immediately Which is important - doing the job is one thing. Taking ownership of issues caused by a little carelessness without argument or denial is even more.
I was very impressed with the care and professionalism. This was a very stressful time as we were selling our home and finding the asbestos was totally unexpected. Steve, Yves and his crew made it painless and reassuring. We were kept informed on the progress and when we could get back into our home, work was done on-time and on budget. I would recommend to friends and family.
Thanks for the 5 star review.
I would like to recommend Aucoin's Insulation in Ottawa and trusted pros. Aucoins added insulation to my attic,they did a great job.I will be recommending them and trustedpros.ca to all my co-workers. best regards Jean-yves B in Ottawa. I was told about this company from a family member who hired them. through your service www.trustedpros.ca
Thanks for the five stars review and all the work we got from your co-workers.
I believe the insulation was done properly and efficiently. It was checked by an inspector in order to get a government grant for the upgrade.
The bathroom was left a mess. Phone calls were not returned and the paint job was a disaster. This had to be re-done. We would stay home when work was supposed to take place and nobody would phone or show up.
The basement floor had cracked and dropped. He insisted he knew how to do the work. Work was done and paid for. A week or so later the floor cracked and dropped again. We had to have that job redone. I believe that Aucoin was not qualified for work other than insulation and he should not have represented his business as being able to do the work. The tradespeople he used did not have proper working papers. He was always paid in cash.
I would recommend Aucoin for Insulation work, but not for anything else. We lost many thousands of dollars having work redone.
Sorry to hear that Lynne Please send a copy of your invoice so we can reimburse you. As we can only find a insulation work invoice for Lynne.
I would like to thank Aucoin's Insulation in Ottawa and Handy Canadian.com .
Aucoin's Insulation preformed an Insulation removal from my home (vermiculite)they were on budget and 20% less then their nearest competetor.The work was done in a very professional manner and it passed an air quality test when done.This made selling my home much easier. Iwould highly recommend Aucoin's Insulation and the Handy Canadian website as i am a senior citizen and it's hard to know who to trust! thank you very much Stephen in Ottawa,Ontario,Canada
Handy Canadian is a great company and we thank them for all of the leads and work they gave us.
All i can say is on time and on budget. thanks for the great job sincerley Nathalie Brunet - Ottawa
We thank you for your five star review . Trust trustedpros.ca and max for providing us with good leads and work!!
This guy and his employees are a total JOKE. I told Steve that we were specifically looking for someone to remove and replace our attic insulation and to spray foam our bsmt. He shows up Saturday afternoon and measures the attic, checks out the bsmt and tells me to fill some cracks and sweep the cobwebs off so that his guy can do a good job.He goes on to tell us that Insultech, Oreilly and all the other big companies will charge at least $9 a sq foot plus HST for the attic but he has 3 days available where his "insulation crew" has nothing to do. He can do it for $5 a sq', baffles will be installed and a hatch built. He then tells us $4200 + HST for the attic. He then says that we ''don't look that rich'' so if we want to forget about the tax he'll do it for $4200 cash and if we get a cheaper quote from any of the top 5 insulation companies in Ottawa (Kinlar, Insultech, Oreilly etc not some "fly by night guys") he'll beat it by 10% plus another 13% for the HST tax equalling 23% off. He came across as a believable guy. We gave hime a cheque for $800 for deposit and they were to do the job at 9:30 Tuesday am. We had other quotes scheduled for Kinlar on Mon & Insultech for 8:30 Tues. Kinlar shows up and looks in the bsmt and the attic and tells us a quote will be emailed later in the day. Guess what? it was for $2900 for the attic! I phone Steve and told him about the quote it kinda caught him off guard. He backpaddles and asks if they are building a hatch and installing baffles which they were'nt. We end up at $3400.00 cash.I should have stuck to the 23% off. He then says if anybody else is coming for a quote I should cancel them. I really didn't have a good feeling about this and said to the wife many times that we should put a stop payment on the chq and give him the heave-ho. She found a couple of good references online and would'nt do it. Tues am comes around and Insultech shows up does the measurements and says we'll get the quote in a couple of days. It was for $2800 which included the hatch. Steve shows up at 9:30 and starts making excuses for his crew that they're going to be a bit late then asks for a knife to cut open the attic hatch a bit bigger. I give him my Olfa. He uses 3 brand new tarps because our carpet had just been replaced (everyone mus'nt get that treatment) His guys show up at 11:30 Steve leave a short time after. We help them out as much as possible. The guy blowing tells us that there's no insulation in one wall and if we give $100.00 he'll blow it in but "don't tell Steve" They use my wood and screws for the hatch. At 6:00 when leaving the same guy says that we have better than R50. I ask him for a quote for the bsmt, he tells me that they have'nt done spray foam for a long time, it's too messy. Upstairs we find stains all over our 3 month old carpet. The wife finds a broken incandescent light bulb, we haven't used those in 2 years. The next day we do laundry and the light bulb is missing along with my Olfa knife. I take a look in the attic and I can see under the rafters in many places. R50 is 14.6" there was barely 12. I call Steve and he's in disbeleif but will send his guys back next Tues. Im not sure how many bags they bring, after 45 minutes the guy blowing gets all snarly and says they're short 2 bags. I follow them and buy 3 more bags, he got even more snarly at that. They finish up and I ask him to clean up the mess they left all over the ground, he says I must have done it myself with a bag they left, then says that "most people dont know that insulation is good for plants" I goes back up in the attic and guess what?? It's still SHORT. I call Steve AGAIN he says that there's NO way it can be short but they'll come again with 5 bags to keep me happy. Excuses for 2 days, they never show. Ask to COUNT the used bags after! Stick with the big guys they are PROS, not some "fly by night" company like Aucoins. Oreillys sprayed our bsmt, an excellent job!
We tried to please this customer by going back several times. You will notice he refers to other companies in an attempt to make us look bad. Who is he trying to promote !! You can't please people with hidden agendas if you believe this guy - why is he promoting other companies? Just google his name, does not exist, it was his wife who we worked for with a different surname. Fake review, fake person!
Aucoins Insulation has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Gloucester and the surrounding areas is 3.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 8 |
Approved | 1 | 8 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1991 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
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Mold removal in Ottawa
Main contact(s) | Steve Aucoin |
Affiliations or other locations: | Aucoin's Renovation's Ottawa / Gloucester |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | No |
Warranty | 1 year warranty on all services - parts and labour |
Accepts credit cards | Yes |
Year established | 1991 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Aucoins Insulation has contributed 5 responses to the following questions posted in the 'Ask the Pros' forum