Augusta Movers Toronto Inc. is a small yet one of the fastest growing moving companies in Toronto and GTA area! We offer professional moving and packing services! We are a local, family-owned and operated moving company that handles all of the incoming inquiries promptly and personally with genuine care for all of your concerns. Because of t read more...
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This company would not take responsibility for botched moving job that cost me time, money, and a lot of headaches. Here is what they did to me.
After putting my belongings in their trucks to move me from one condo to another in downtown Toronto (the condos are a 5 minute drive apart), they disappeared for 2.5 hours and arrived at the new place, leaving themselves after setting up the service elevator JUST 45 MINUTES BEFORE THE CUTOFF TIME TO MOVE ME INTO THE NEW PLACE! The crew leader yelled at me because the 'elevators were slow' and 'I should have told them that'. I think they should have checked ahead but regardless, no one can can move two trucks up a service elevator in 45 minutes.
They told me that I WOULD HAVE TO MAKE MY OWN ARRANGEMENTS TO STORE MY OWN BELONGINGS THAT EVENING or they would KEEP MY BELONGING FOR THE NEXT TWO WEEKS supposedly their next available time to move my stuff. It was really difficult to find and arrange storage at that time of day but I managed to find a place in east Toronto.
The next day I hired a different moving company to get me into my new place. They showed up ahead of time and moved me into the new place under exactly the same elevator conditions and from further away. I had to pay for two moves! What a waste of money and time using Augusta Movers.
The owner has taken no responsibility nor has he apologised for their incompetence. NEVER USE THIS COMPANY!
Thank you for your feedback. As a moving company, being reviewed and rated online is extremely hard to avoid pointing fingers and debating all of the issues mentioned. We are very proud of the work that we do and more importantly of the people that do it. Therefore, it s also easy for us to get defensive, but we won t. Fortunately, due to the hard work of everyone on our team, we don't face the strenuous task of responding to negative reviews too often as proven by our track record and our corporate values. Without trying to defend ourselves on each issue or debate on the experience you mentioned, I just want to say that we are proud to be one of few companies that believe in quality work and customer satisfaction.
Your move was estimated at 8.75hrs and it took us 10hrs to complete the project.
Unfortunately elevator bookings or any issues related to elevator are out of our control.
We kindly offered you to store your belongings for free and redeliver on a different date. You refused our offer and decided to use another moving company to move you.
We also left our protective pads on your furniture at no cost and offered you 2 hrs discount. At the time all seemed OK.
We are very sorry to hear now that you consider your moving experience with us to be a negative one.
We will continue to work hard to be able to provide our customers with the best moving experience.
We wish you all the best and we hope we get the chance to impress you more in the future!
Augusta Movers Team
Augusta Movers and I chatted on the phone which at once came to my attention at how professional they are. Everything from the estimate to the move to the final moving box was handled with care and professionalism. Their kindness shines through with a smile. I recommend Augusta Movers!
Augusta Movers Toronto Inc. has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2012|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Augusta Movers Toronto Inc. is a small yet one of the fastest growing moving companies in Toronto and GTA area! We offer professional moving and packing services!
We are a local, family-owned and operated moving company that handles all of the incoming inquiries promptly and personally with genuine care for all of your concerns. Because of the quality we deliver in our services, we have gained a loyal customer base and rave reviews of our talent.
Since moving entails a lot of packaging and waste, we at Augusta Movers are doing our part in reducing our impact on the environment by encouraging the use of reusable and environmentally friendly plastic bins. For this initiative, we have formed a partnership with goodboxes and they offer our customers a 5% discount on plastic bin rentals.
|Main contact(s)||Dinko Zhelyazkov|
|Listed with TrustedPros since:||2012|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Augusta Movers Toronto Inc. to request licensing info.|
|Insurance information||Contact Augusta Movers Toronto Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.