We were building a new home in Burnaby and this was one of the 4 companies I requested quotes from. I should have known their quality when I first received their quotation. Comparing to the others their quotation looked like something done by a elementary school kid - very unorganized, bad typos all over, no identification of which window is for which room, etc. However I chose them because their quote was 5% lower than the next competition and we were on a tight budget. I spent many hours sorting out the list with them. Bad mistake!
The person who came to measure the rough openings was the owner's son. He was 45 minutes late while I waited freezing on site. He didn't even apologize. He looked like just out of high school with very little experience. 3 of the windows were in a wall that were kind of different so the way how the windows would fit was special. I spent almost an hour explaining this to him and the architect later sent numerous detail drawings. He claimed he understood but when the windows came they were wrong - in fact they were exactly like the other regular windows with no adjustment at all. So my framer ended up re-framing to suit their windows. Moreover I found so many mistakes on the updated window list I had to go to Surrey a few times to correct.
1) 4 windows were smaller than quoted but they never adjusted the cost.
2) They made a mistake on the size of the skylight and by that time the framer was so mad he refused to re-frame the opening so I told them to cancel it. They did not deduct it from the final bill.
3) Before the windows were manufactured I had to make a change on one window and notified them by email which I got an acknowledgement. It was NOT changed when it arrived so it was sent back for correction and delayed the progress of the construction.
When the final bill came the balance was much higher than the quotation without any explanation. I had to go to Surrey a few more times when they finally took the unknown charges off. By that time I was totally exhausted so I actually ended up paying for their mistakes.
All in all this company provides bad products & service, charged extra without explanation, and wasted a lot of my time. I ended up paying much more than the 5% I thought I'd save. I will never use them again.