Axcell Painting was founded over four years ago by partners Chris Drover and Rob Grant, who together have over 30 years of experience in the painting business. Axcell Painting is fully insured and can handle any size job from a 10 sq. ft. powder room to a 25,000 sq. ft. warehouse. Through the years, Axcell has earned a reputation in the Great read more...
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Very happy with the level of service we received. Chris and Rob were very responsive with the initial quote, arriving when they said they would and promptly following up with their written quote. James did an excellent job with the painting. He was professional, respectful and punctual. He left the house very clean every day, you couldn't even tell we were having work done.
I am a repeat customer of Axcell Painting; my first experience with them was excellent, but this latest experience was very disappointing. We hired Axcell to repaint our house we just bought. Delays happened, but the way they were managed was poor. Points were removed for the following reasons:
Communication: Initial communications were great–Rob was prompt and showed up on time for a walk-through of our home to confirm his estimate. However, once the job was booked and the painter was onsite, communication started lacking. From the start we had difficulties with the painter; we felt he wasn’t responsive to concerns we brought to his attention, and he thought we were pressuring him. Rob asked that any communications go through him. However, many communication attempts went unanswered, and when our concerns were shared with Rob, he blew us off and did not address them, leaving us frustrated and unhappy. Eventually, he did end up sending a different team to fix the work, which I’m sure ended up costing him time and money. Had this been addressed earlier when we brought it up, it would have saved everyone a headache.
Quality of Work: We went with a high quality paint – Benjamin Moore Aura. The colour we selected (Simply White – a popular colour) covered very poorly and required additional coats. This was the main reason for project delays and also significantly increased the price of the work due to the additional paint and labour required, but I can’t fault Axcell for this. The second point was deducted due to the quality of the painting job which I believe did not meet industry standard for quality for the reasons detailed below:
1) Prep – The painter did not adequately prep the walls (patching, sanding, etc.), nor vacuum/wipe down baseboards before painting them, resulting in bumpy texture and bad patch jobs.
2) Tools – The roller used by the painter was either of poor quality or uncared for because it left a lot of lint on the walls. Very visible and the #1 concern regarding the quality of the work. The painter didn’t sand in between coats and the lint kept piling on as coats were added. And from my communication point above, concerns raised about this were not initially addressed. The painter also didn’t bring a shop vac to vacuum particles and simply painted over the dust on the baseboards.
3) Cleanup – The painter did not adequately protect surfaces, so there ended up being splatters everywhere, as well as paint on hinges, light switches, hardware and on the hardwood/tile. To his credit, he did try to clean up, but missed half of it. I didn’t have the energy to micro-manage the cleanup, so I just took this one and spent a few hours to do it myself.
At the end, a different team was sent to address the poor quality work, and they did a great job with the prep, used proper tools, and did proper cleanup.
Promptness: Notwithstanding the two week delay on finishing the project, there were several no-shows on both the painter and Rob’s part. The latter was especially frustrating because we would arrange schedules to be present at agreed upon times, and Rob would not show up. Sometimes he would let us know that he couldn’t make the appointment (after the passed appointment time), but most of the time he would be a no-show and wouldn’t answer the phone when we called to inquire whether he was coming. Third point taken off.
In the end, Axcell sent a team to correct all the issues, and James and Devon did amazing work. They were nice to deal with, attentive and responsive, and paid attention to detail. However, if you want a painting service with good customer service, and peace of mind that you can be hands-off and the work will be done on-time, on-budget, and a quality result, Axcell Painting may not be the company for you.
Thank you so much for the professional kitchen painting service. Rob was extremely professional, dedicated and a fabulous guy to deal with. We love the work that was done and it’s obvious Axcell Painting takes pride in their work with the goal of service excellence. It was a pleasure working with Chris and Rob from planning to execution on this important kitchen refurbish, we are extremely impressed with the results.
This is the third time I have hired Axcell and will continue to use them for any painting needs. From the quote to the completion, they are professional and easy to deal with. The painter was punctual, friendly and hard working to get the job done. I appreciate how tidy they are too when on the job. Thank you.
We had a great first impression with this company. We expected to have a few touch ups afterwards. This is where things took a turn.
We were given a day's notice and told a painter would arrive at 8am. Since we now work from home this was ok. The painter who showed up complained the whole time and eventually quit after speaking to his boss. Then left without finishing.
I spoke to the boss and he said he would be in touch and have someone else come out. Two weeks later I contacted them twice. I was very specific they were not to send the same painter. Guess who showed up.
Overall the company is not great with follow up. The paint job was good. When I have to chase them to finish the job that's not fair.
We were very satisfied with the professional painting services that we received. This is especially important when we consider that the work was performed the end of November till mid December.
We would not hesitate to use their services again. In particular we would like to note the services of Wallace and Noah that worked on the kitchen cabinets and mantle and the service of Bruce that did most of the painting.
We appreciate that Chris and Rob were both able to provide us with advice before going forward with our project. It gave us the confidence that things would be well done.
Axcell Painting has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Axcell Painting may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1998|
|Member of TrustedPros Since||2006|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Axcell Painting was founded over four years ago by partners Chris Drover and Rob Grant, who together have over 30 years of experience in the painting business. Axcell Painting is fully insured and can handle any size job from a 10 sq. ft. powder room to a 25,000 sq. ft. warehouse.
Through the years, Axcell has earned a reputation in the Greater Ottawa area for their professionalism, attention to detail and courteous and knowledgeable staff. Past projects include everything from rental properties to high-end residential units, restaurants and retail businesses. They do interior and exterior work using only the finest paints and supplies.
At Axcell, we look forward to turning your dreams into reality. Please feel free to browse our web site and check out the many services we offer.
Axcell Painting was awarded Best of TrustedPros in 2020 for in Ottawa.
Axcell Painting was awarded Best of TrustedPros in 2019 for Painting in Ottawa.
|Main contact(s)||Chris Drover|
|Alternate Phone Numbers||613-276-2848,|
|Listed with TrustedPros since:||2006|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Services listed by Axcell Painting may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact Axcell Painting to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.