The team at Bates Home Improvements has won the Best of TrustedPros for 2019. Their commitment to quality works means that homeowners, suppliers, and partners mean their work stands out from the rest.
Bates Home Improvements Inc. is a full service renovation company specializing in custom kitchens, bathrooms and basements. As an experienced general contractor servicing Ottawa, Kanata and Stittsville our pride shows in our two year guaranteed workmanship warranty, attention to detail and professional and courteous staff. We provide no charge read more...
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I would not hesitate to recommend Bates Home Improvements. The quality of the work was excellent; communications were timely and questions/concerns immediately addressed; the attention to detail and the end-of-day clean-ups were the best I've experienced and all members of their team were courteous and professional. We are very happy with the finished project.
Bates was able to take on my project on short notice when another contractor pulled out last minute. I chose them over others on Trusted Pros because they truly understood my vision for the space and what I needed from the final project. Also, the quote was very reasonable, and detailed, which meant I could understand how the job was being broken down and where I needed to focus my spending on finishes if I wanted to stay on budget.
Once the project was underway, Maggi was always responsive and helpful whenever I had a question or concern. Ralph and Glen, who did the majority of the work, were always professional, helpful and punctual. When Jeff was able to make it onsite, he was always well-informed and very efficient. It was comforting to see an inspector arrive one morning, confirming to me that the appropriate permits were being acquired.
As is most often the case with a renovation, a few minor issues arose shortly after the project was completed. Bates returned and addressed all the issues without hesitation.
Overall, I am happy and comfortable in my new space and glad that we decided to go with Bates for our renovation. I would happily work with them again on future projects.
We are so very pleased with the job the Bates Home Improvements company did for us. They worked every day until it was completed, without stopping here and going to another job, and so on, as we have had with other companies.
The work was meticulously done. The tiles were perfect, as well as the plumbing, electric, and drywall. They built a beautiful vanity to fit the space.
Maggie came initially and gave me good ideas. Then their employee, Eric, was on the job every day. He was so careful and precise. He cleaned up every day. A very courteous and talented man.
Jeff was involved as well. He was pleasant and knowledgeable. They all went out of their way to accommodate any changes we wanted.
We would definitely recommend the Bates Home Improvement company. 5 stars
This is probably the 6th or 7th project Bates Home Improvements has completed for me and I continue to highly recommend them.
Jeff, Maggi and Team are easy to deal with, deliver on commitments, reliable, hardworking and fairly priced. What I like best is that Jeff always comes to a project with creativity and opinions on how to make my ideas better.
What a positive experience dealing with Bates Home Improvements. From the initial meeting to making our ideas come to fruition upon completion of the project.
Maggi was relentless in ensuring we got the best for our budget and explained in details what would fit and not fit based on the space allocation they had to work with.
The team of workers were always polite, clean and ensured we knew if there were any hiccups during the renos.
Although the ensuite was the main project, we did ask them to modify our pantry, which they did without hesitation and finished both project at the same time. This did add some time to the original project but well worth the wait.
Based on the work completed and results, I would recommend Bates Home Improvement without hesitation.
Bates Home Improvements did an excellent job with our hardwood flooring, fireplace install and interior painting job. They helped us pick out the maple hardwood flooring, removed all existing carpeting and replaced with hardwood flooring. Also converted a wood burning fireplace with natural gas adding an outside line for a future gas BBQ on our deck. They installed marble on our fireplace accent wall.
Bates was very easy to work with and they were flexible as we changed our minds several times throughout the project. Maggi and Jeff we great and their team of workers were professional, thorough and friendly. We would highly recommend them for any home renovation.
A great experience from beginning to end.
Maggi provided us with an initial estimate within days of our original post. When she arrived for a proper inspection, she offered us ideas and options that we hadn't thought of - ideas that really helped us out.
This was not a large job - yet Bates made us feel like it was just as important as a large job. This was truly appreciated. They communicated with us in advance of everything, including noting small changes in arrival time, even on the weekend!
The contractor doing the work was timely, friendly, very clean and accommodating, which was tough as one of the days we had a full house with kids in it.
This project really felt like this is what home improvement contracting should be about. And all done before Christmas!
We look forward to using Bates Home Improvements on our upcoming projects.
We picked Bates Home Improvement because we liked Maggi's approach to customer service. She was quick to respond to emails regarding the reno. Jeff and his team are friendly and very professional. They arrived when they said that they would and made sure to keep the dust to a minimum. They cleaned up every evening before they left for the day. The work was done accurately, timely and to our great satisfaction.
We would definitely use Bates Home Improvement again and highly recommend them.
Bates Home Improvements did major work on our house and we are more than pleased with their work.
They were on time, knowledgeable, and very tidy both while working and once they were finished for the day. Jeff and Maggi were always available to answer any questions that arose as well as keeping a close eye on the project. We have no problem recommending them to anyone who needs a reliable fair priced construction company.
Recently, we have partially renovated our ensuite and one tile replacement in the kitchen. The Bates Home Improvements did an outstanding job from the beginning to the end, including estimate, timeline, supervision and major work.
The contract clearly pointed out who is responsible for what, specified all details off the job. Ralph, who did the most work, performed an excellent, clean and on time job. Jeff, senior project supervisor, provided us with an excellent feedback for all questions asked. Maggi did a great estimate, and gave us a reasonable price, for the bathroom. Also, the most important is, they listen to the customer requests.
We strongly recommend the Bates Home Improvements for the house renovations.
Bates Home Improvements has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Stittsville and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 59 |
Approved | 6 | 59 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1985 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Countertops, Decks, Drywalling, Fireplaces, Floor Refinishing, Flooring, Framing, Garage Construction, Handyman Services, Home Additions, Home Restoration, Kitchen Renovations, Painting, Shed Construction, Sunrooms, Tiling
Bates Home Improvements Inc. is a full service renovation company specializing in custom kitchens, bathrooms and basements. As an experienced general contractor servicing Ottawa, Kanata and Stittsville our pride shows in our two year guaranteed workmanship warranty, attention to detail and professional and courteous staff. We provide no charge written quotations for all projects large or small.
Bates Home Improvements was awarded Best of TrustedPros in 2022 for Bathroom Renovations in Stittsville.
Bates Home Improvements was awarded Best of TrustedPros in 2021 for Bathroom Renovations in Stittsville.
Bates Home Improvements was awarded Best of TrustedPros in 2019 for Bathroom Renovations, Kitchen Renovations and General Contracting in Ottawa.
Bates Home Improvements was awarded Best of TrustedPros in 2017 for Bathroom Renovations and General Contracting in Ottawa.
Bates Home Improvements was awarded Best of TrustedPros in 2016 for Bathroom Renovations in Kanata.
Main contact(s) | Jeff Bates , Maggi Bonnah |
Alternate Phone Numbers | 613-277-6520, 613-277-6520 |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 2 year warranty on workmanship and all manufacturer warranties passed on to client on all BHI Inc supplied items. |
Accepts credit cards | No |
Year established | 1985 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Jeff Bates of Bates Home Improvements has had 1 articles published on TrustedPros
The team at Bates Home Improvements has won the Best of TrustedPros for 2019. Their commitment to quality works means that homeowners, suppliers, and partners mean their work stands out from the rest.