Bathtime Innovations is a Bathroom Renovation Company in Lower Mainland BC.
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They took my credit card information supposedly to save my place in line, they processed a charge of over $9,000.00 to my credit card the next day including a charge for one job that had not been defined nor confirmed.
That was over 10 months ago, and still with nothing to show for it. When asked for a refund, the office manager says it was a nonrefundable deposit!
Still fighting to get my money back, but now they have shut up shop. No forwarding address but still using the same telephone number...
And I am not the only one:
From the Consumer Protection BC web site:
Decision summary: Bath Time Innovations fined and ordered to refund consumer after violating BC’s consumer protection laws
Posted in All decision summaries, Other businesses on 2019-06-11
Consumer Protection BC has issued a compliance order and an administrative monetary penalty against Bath Time Innovations Inc., a bathroom re-modeler based in Port Coquitlam BC, for:
Failing to meet the disclosure requirements for future performance contracts, namely the itemized pricing of goods and services and the start and end dates for the provision of goods and services, contrary to sections 19 (f) and 23 (2) of the Business Practices and Consumer Protection Act (BPCPA)
Failing to provide a full refund within 15 days after notice of cancellation, contrary to section 27 of the BPCPA, an administrative penalty of $6,500
Read the compliance order, notice of administrative penalty and the full reasons for the decision.
The business has been ordered to refund the consumer $13,886 within 15 days, comply with the requirements of the BPCPA, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $900 within 30 days.
We initially paid 25% of the deposit and another 25% was charged on my credit card about 3 months later. About 4 weeks after our initiall deposit, we were brought to a bathroom showroom to pick out the vanity, counter top and taps for the sink. We were told by Brett, from Bathtime Innovations, that the vanity was on back order and would be delivered to the showroom mid-June. My husband went by the showroom a few days ago and was told that Brett has not be by their office for about 2 months and that Brett never ordered the vanity. We were told the work would be done in 8 to 10 weeks. For the past 4 weeks, I have left about 7 phone messages and an email requesting a call back, to date they have not returned my phone calls. They have moved out of their Kingsway office, when my husband and I went by a week ago, their office space was empty, but there sure was a lot of mail (bills) on the floor, just inside the door. There is no forwarding address, just a note on the door asking to call for an appointment. I have made a complaint with the Better Business Bureau (check the complaint filed against this company from another client) and contacted Consumer Protection Services and upon their sugestion, sent a cancellation of the contract, requesting a full return of MY money, it is not their money. To date, they have not replied.
Bathtime Innovations has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Port Coquitlam and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2013 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathtime Innovations is a Bathroom Renovation Company in Lower Mainland BC.
Main contact(s) | Andy Decou |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2013 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Bathtime Innovations to request licensing info. |
Insurance information | Contact Bathtime Innovations to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.