This Richmond Hill area appliance repair company is rated 2.5 from 2 reviews. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
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Had Bayview Appliance Centre come in as a Authorized Dealer for Thermador......I accepted the cost for them to come in and diagnose which was $145.00. The tech. came to the house with a couple of waivers....the first he said was a Covid waiver, however on close inspection of the waiver it states this "Do you agree that the company, and it's officers and the service call provider and technician are not liable for any damages or personal injury whatsoever.. These are NOT Covid questions and I didn't answer. Why would they put that in their looking to not be accountable??? The tech proceeded to work on the stove but I gotta tell ya, even though they were a auth. dealer the service tech. did not seem to know his way around the stove. The tech advised me what the problem is with the stove was.....
Bayview called me the next day for the part cost and the install costs.....this is where things went sideways. They are charging me $50.00 more for the part than any other place that I called.....they are charging $145.00 to install the part that takes 45 min. to install. More than $145/ hour rate. Absurd!!!
They also asked me to pay for the part in advance.....ummm why?? I'll pay for the part when it's installed. I don't get paid in advance for the work I do, why should they. This industry is very flawed and companies like this need to be held to account.
Collin, the technician, was actually pleasant to deal with. If it were possible to make appointments with him directly this experience would have been significantly better. The RECEPTIONIST has no idea what customer service is. There is a disparity in communication between head office and technicians. The service itself was fine. He explained what to say to the manufacturer if the fridge still isn't working tomorrow. My gripe is entirely with the receptionist of this company. She seems to say whatever she thinks will appease the customer at the time. She berated us TWICE, once to imply that we don't pick up the phone, the second time to say WE got the appointment time wrong, which was contradicted by the technician himself. This company is utterly unreliable and difficult to work with. They take no responsibility for their own lack of coordination with their techs.
Sufficient data is not available to establish a TrustScore for Bayview Home Appliance Centre Ltd. The average TrustScore™ for other businesses providing similar services in Richmond Hill and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
Additional services may be offered by this company. Please contact Bayview Home Appliance Centre Ltd to inquire about their full list of services.
This Richmond Hill area appliance repair company is rated 2.5 from 2 reviews. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
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