Brother's in Arms Contracting

There seems to be a culture in the general contracting industry of having the worst communication between the contractor and customer. We met with multiple contractors and chose BIA, when it came close to the date to start construction the owner was no where to be found. After 3 weeks of waiting for a response back from emails and phone calls the owner finally sent a text message that he would call within the next 24 hrs. 24hrs goes by and nothing, a day later another text giving a future tentative date. This guy didnt even have the decency to call for 5 minutes to say he was extremely busy and was going to have to push the date back. The customer care is extremely poor, if you have set a date with them and put a deposit down there's a possibility you'll never hear back from them.

As a contractor myself, my customers are number 1 always and i have always made time no matter how busy i am to answer the phone and inform my customers if there is a delay or an issue. Im not sure what the deal is with general contractors but the ones we have dealt with have zero care for their customers and BIA was the worst contractor to date.

I have had a few projects completed by BIA Contracting, most recently a complete Kitchen Renovation. Jay helped me plan the complete renovation from the beginning, offering suggestions and ideas to help maximize space and design. I showed him pictures of what I liked/wanted and he made it happen! During the renovation, Jay kept me updated on the progress, was honest about any extra costs. The space was tidy when they left for the day which was much appreciated because I was living in it during the reno. Any trades people that Jay had in were competent and courteous as well. In the end, the Kitchen looks AMAZING and I spend all my time in there now. You can tell Jay and his team take of pride in the work they do and I look forward to working with BIA Contracting on my next project.

I have hired BIA Contracting now a couple times; to complete a deck and to overhaul the front exterior of my house. In both cases I looked towards their experience and more often went with their recommendations. They arrived on time and completed both jobs within the timely fashion. Every time they left the job site clean and were very considerate about ensuring there was nothing left lying around that our kids could step on. I have also requested 3 additional quotes from BIA to complete a fireplace makeover, kitchen update and a complete basement reno. I obviously highly recommend these guys.

Love working with BIA Contracting! We have been working with Jay and his team for a couple of years and most recently had them renovate our kitchen. We love what they did. Jay is great to work with -- collaborative, open to ideas, courteous, reliable and creative. He always consulted us when there was a decision to be made, always pointed out details that he felt we may not have thought of and helped us come up with various ideas for unique challenges in our older home, when we wanted to shave a few $s off he was also great at coming up with some ideas! Jay takes a lot of pride in his work and it shows. All of the tradespeople that Jay brought into my home were friendly and competent. We've recently moved to the states and just wish we could get them to come down here and do some work for us!

The work done was awesome, we are very happy with the quality of work, very precise cuts on trims. Washroom is beautiful. Laminate floor sits nicely on the dry core subfloor.

Staircase was done in laminate with proper nosing. We have enjoyed the basement and would highly recommend this contractor.