Bolen Construction has been serving the Edmonton and area for over ten years, and is experienced in Interior and Exterior Renovations & Construction. From Kitchen and Bathroom Remodels, to Home Additions and Custom Builds we offer experience, flexibility, and competitive pricing. We guarantee your complete satisfaction throughout every asp read more...
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Clay gave us just what we asked for - a finished entry/laundry room, a fireplace and TV surround, as well as other small changes and improvements. He is easy to communicate with, both in terms of being accessible, and as a listener who “gets” what the customer is after while making helpful suggestions. We are more than satisfied with his work.
Clay provided me with a quote by email to pick up and replace 2 exterior doors and 2 storm doors. He never came out to take any measurements or look at the job. He showed up to install the doors without bringing any other supplies including brick mould that I told him I needed and flashing. They realized the doors they told me to order were too big. They proceeded with the job instead of going back to the store to get the 4” doors with additional molding. I offered to go to the store, but Clay said he would go. He brought back what I think is baseboards and wainscoting turned inwards to try and look like molding. They then told me my storm doors would not fit back on, as they were too wide and tall (even though they were the same size as the old and new doors).
After their sub par job was complete, Clay sent me an invoice for the full amount. I asked if he was coming back to finish and he said he billed me the full amount because he went over and above by picking up the doors and the trip to pick up trim, and he said the storm doors didn’t fit the doors purchased so there was no way to install them. He also told me to add some boards around the frame he installed around the doors to close up the massive gaps he left, or cut the siding back and re trim the doors.
I told Clay that he could come back out and finish the job I hired him to do or take more than half off the invoice, as I needed to hire someone else to fix his work and put on the storm doors. He wasn’t willing to come back and sent me a new invoice. I had to hire a new contractor (who said I shouldn’t have paid Clay at all and wanted to completely redo one of the doors) who replaced all of the “trim” with brick molding, installed those same storm doors, and filled in all of the gaps that were left from Clay’s install job. And I ended up paying this contractor even more than what Clay took off his bill.
The trim on the exterior doors was installed incorrectly; there were massive gaps on the sides of the door; there is a nail sticking out of the new door jam; one door is on a lean and was installed too far outside of the property; stickers were left on the trim and nail holes were not filled in; the new gaps by the flooring transition strip were so large that I had to paint the floor black to somewhat disguise the gaps (although dirt accumulates in them now); they didn’t cover the gap at the bottom of the doors on the interior or exterior; they used an old piece of rotten pink wood to fill in the bottom width under one and another piece that didn’t even span the entire width of the door so the metal sill bends when stepped on; there was a sticker at the top of the door and instead of removing it they installed the trim partially over it so I had to take a knife to it to remove it; there was a massive gap under one of the doors on the outside that they tried to caulk; however, that doesn’t work with gaps that large and water will get in there as well; they used unpaintable caulking outside when they know I am painting; they used black caulking on the inside and got it on my new white door; there was a gap underneath the inside of one of the doors and they proceeded to leave it as is; they didn’t caulk around the tops and sides of the doors; they didn’t install any flashing; both strike plates were reused from my old doors and were not appropriate for this job and were installed crooked; there were nicks out of the door jam; they didn’t clean up properly and left a ton of nails on my deck, porch and in the grass; they removed my old vintage doors without asking, including one that had an antique knob on it; they removed the old trim but forgot to take off and leave me the latch needed for my storm door (old latch that isn’t made anymore).
Hi Sheri, it is very disappointing to receive this review, as I have very different memories from the day we installed your doors.
We did provide an estimate on replacing two entry doors and re-installing two storm doors. We did not advise on which doors to purchase (which you claim we did) as you said that you would be providing the doors and materials for the project to avoid paying any mark up. (Our company does not charge any mark up on materials in original estimates by the way) but we did wish to help out with Sheri's lake cabin projects and agreed. We even offered to pick up the materials and doors needed on our way out to the cabin free of charge.
The doors Sheri purchased were the wrong size. Any door Sheri ordered would have been the wrong size because the lake cabin had oddball measurements which we discussed with Sheri and all agreed to install the doors as best we could. This is where Sheri's review becomes baffling, as every decision made was with Sheri's consent. I did drive back in to town to buy pine trim which she requested, and she also approved when I returned. She even gave input on how she would like the trim installed and had no problem with it when we installed it. Unfortunately the storm doors did not fit the new doors Sheri purchased at all. Everything was explained and presented to Sheri when it we did the installation. We did a final walk through with Sheri before leaving and she was happy with the install, no concerns or questions were brought up. Until I sent her the final invoice. That's when all these issues were brought up, and she demanded that I cut my bill in half to accommodate. I decided to cut my losses and I adjusted my invoice as per her demands. And now I have this review on my business's profile.
This review is extremely frustrating for me as I truly did try and go over and above for Sheri. I have no response for a few of the things mentioned in her review. I offered to remove the old doors as ANOTHER courtesy and now one of the knobs is an antique that I took without permission.
This review from Sheri does not represent my company, competence, character, or conduct fairly and it is very disappointing to read. I do not wish to engage in petty arguments like this, and I am not happy to be doing so. I have always done everything I can to make my clients pleased with the renovations I provide, and always go the extra mile to provide quality workmanship. Thanks for your time,
Clay completed a basement development where he finished two rooms. One is for an office and the other for a home gym. Excellent craftsmanship!! The quality is excellent! Great guy to deal with.
I would highly recommend Bolen Construction - especially if you are looking for quality craftsmanship and working with a super great guy. Clay is awesome - I reached out to the Facebook hive for help with a built in bookshelf for our basement. I had an idea in mind but two other contractors I reached out to quoted me absolutely unbelievable figures for this job. Clay reached out to see if he could help with our project. He came over and saw the space and we had a super great and clear conversation about what we wanted done. Clay sent pictures and updates on the progress of the bookshelf and it was finished within a reasonable timeframe. We are super happy with the finished piece and it adds so much beauty and character to our basement, not to mention holding a small library of books. Thank you so much, Clay, for all of your hard work and we will definitely work together again in the future.
Bolen Construction has a TrustScore™ of 3.5. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2012|
|Member of TrustedPros Since||2018|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Contact us today for all your home or commercial construction needs! We offer competitive prices and expert craftsmanship on every project. Take advantage of our years of experience, and our catalogue of tried and true sub trades and contractors.
From frame to finish we add value and quality to your home in your basement development. We ensure that you will be thrilled with your added living space with thoughtful design, customizable finishes, and the experience to back it all up.
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Bolen Construction has been serving the Edmonton and area for over ten years, and is experienced in Interior and Exterior Renovations & Construction. From Kitchen and Bathroom Remodels, to Home Additions and Custom Builds we offer experience, flexibility, and competitive pricing. We guarantee your complete satisfaction throughout every aspect of our construction projects.
|Main contact(s)||Clay Bolen|
|Listed with TrustedPros since:||2018|
|Warranty||Bolen offers 1 year warranty on all of our services unless specifically stated in the official estimate.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Bolen Construction to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.