We specialize in home renovations, custom shower and bathroom remodels. We Service all of the lower mainland and are fully licensed. Contact us today at 604-970-2750
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I contacted Brian in September when I found his company on Google which had great "reviews" he then gave us a formal quote to renovate our kitchen and a new shower door, which we were happy with and decided to go ahead with. We then went to the bank and had a bank draft done of $20664 he then came to collect it on the 3rd of November 2022. We spoke about starting dates but because December was around the corner and companies close and Brian needed 6 weeks to make the cabinets we said we would start the work at the end of January or first week of February which is in a message from Brian Roach dated January 16th. I then had not received the kitchen design as promised either. I tried contacting Brian at the end of January for this as our fridge stopped working and we needed to buy a new one. He did not respond to any of my messages. Then last week we kept trying every form of social media to get a hold of Brian, but he has blocked me and removed his website as well as his Facebook page. I then discovered that 2 other people were facing the same problem with BR custom construction whereby they have not received the service that they have also paid for. One posted on Facebook whereas the other person posted on BBB. Clearly he is doing this to many people and it's not ok. Desired outcome, I would like my money back from BR custom construction and I want him to stop doing this to people who work hard for their money.
Brian Roach of BR Custom Construction, was hired to provide and install custom shower glass for our two showers.
Order was placed with a 50% deposit ($2650), January 3, 2023 with a stated three week delivery. He has been communicating with us up to Feb 7 2023 with nothing thereafter.
The Facebook page, website, phone numbers no longer work.
Beware of dealing with this.
BR Custom Construction has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 1 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2019 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in home renovations, custom shower and bathroom remodels. We Service all of the lower mainland and are fully licensed. Contact us today at 604-970-2750
Main contact(s) | Brian Roach |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2019 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact BR Custom Construction to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.