Brabus Hardwood is a Canadian company that specializes in hardwood installation, refinishing and staining along with stairs installation and restoration. We use high quality Canadian products. Located in the heart of Mississauga Streetsville community, we welcome visitors to our beautiful showroom to experience our friendly service and extensive dis read more...
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Hired this company to install flooring in our living room. Sub flooring had to be installed prior to the installation of the five inch wide plank fooring(which we supplied). To my dismay and disappointment, a plank was installed that was completely a different stain colour. Not his fault for the colour difference in the batch, BUT why would he have installed that piece? It stood out like a sore thumb. Even a lay person would not have put that plank in, let alone a professional. I noticed this when he had gone to lunch and I immediately contacted his brother the sales rep of the company and voiced my concern. He told me not to worry that the installer would fix it "sometimes shit happens." He told me the installer was with him when I called. Upon his return, the installer was clearly agitated, argumentative, rude and refused to take responsibility for installing that mis-stained plank. Instead of correcting the problem, he chose to be accusatory and sarcastic implying that I knew nothing about wood and that I should have told him if I didn't want that piece put in. I didn't feel I had to babysit a professional. My father and brother where in the hardwood flooring business for 21 years(long retired) so I do have a knowledge about wood and stain. I had to call his brother AGAIN, just to get him to stop arguing and just correct the problem. Fortunately, not many planks had to be removed, he had just started installing. There after, my husband and I opened each boxed batch of flooring to ensure there wasn't another mis-stained plank. We didn't trust his judgement. Could not wait for him to complete the job and leave. Have NEVER encountered a service provider that is so rude. Would definitely not use this company again for this reason. When you're hiring a professional you are looking to them to do the job right. You shouldn't have to babysit. He was also careless, there paint was scraped off my wainscoting in several places. Had to ask him to be careful.
I absolutely had the best experience with Brabus Hardwood Flooring. Amazing, talented and professional, attention to details. I had the opportunity to hire Brabus Hardwood Flooring 6 years ago for my house in Oakville and just hired them again to work on my house in Campbellville. They have the most sophisticated and up to date equipment, the finished product was gorgeous. The floors look brand new. I would hire them again and again, I highly recommend them. Thank you for a beautiful and professional job done.
Here’s my review:
1. They worked non-stop when they did get there.
2. They were somewhat nice to deal with.
1. Showed up fashionably late, which is unacceptable.
2. Final price was 40% higher than what we discussed, wanted them to do minor extra stuff and he initially said, “it would be a little more,” turns out it was almost double the price for the minor stuff.
3. Clean up was not complete, even though I paid a premium for removal of some stuff.
4. No record of materials used or any transparency on cost, I’m fairly certain they used the lowest quality wood, sanded it for 6 hours, and final product is not anywhere near the quality I wanted for the price paid.
5. Stain color was way off, initially he told me he would match it 90%, it was not even 50% in the end. Seemed to use the Stain they had, instead of the one that was required for the job.
6. Asked me twice to give him a rating on google, with specific details of what to say (thus all the positive reviews on here sound almost the same)
Conclusion: I would strongly not recommend and I’m extremely regretful with myself for hiring them the first time. I might just rip out the floor they put in and start over on my own. Total rip-off in the end and the quality of the wood is showing it already (chipping, creaking, uneven color distribution).
I called Brabus Hardwood Flooring, to get a quote on my floors, I sent Max the pictures of my floors that needed sanding. Max gave me the quote we set up a time and date. They came and started the job. Well, they were truly the dynamic duo, a father and son team that worked non-stop.The best thing was there was absolutely no dust... a totally dustless system. My floors came out beautiful I would recommend this company to anyone who needs hardwood floors or sanding, I am one satisfied customer!
Brabus Hardwood has a TrustScore™ of 2.1. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Brabus Hardwood may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Brabus Hardwood is a Canadian company that specializes in hardwood installation, refinishing and staining along with stairs installation and restoration. We use high quality Canadian products. Located in the heart of Mississauga Streetsville community, we welcome visitors to our beautiful showroom to experience our friendly service and extensive display of hardwoods.
Brabus Hardwood specializes in all types of projects both Residential and Commercial. We offer an extensive selection of premium domestic and exotic hardwood flooring. We offer custom and standard installations.
|Main contact(s)||Tamara Musaeva|
|Listed with TrustedPros since:||2012|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Services listed by Brabus Hardwood may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact Brabus Hardwood to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.