This Oakville area swimming pool company is rated 3.1 from 8 reviews. Services offered include swimming pool work. Read their reviews, ask about license and insurance information, and request a quote.
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I am disappointed to have to write a negative referral on Branders Pool services. We have had pool opening and closing services from Branders Pool Service for over 8 years. We trusted Raj and his crew to provide the services as described in his website. He was always responsive to our calls and provided excellent services until now. As my husband Cliff was usually the one dealing with the opening and closing I was less involved.But since I had to take the responsibility in 21 -22, I realized two years in a row unfortunately the services are no longer what they were. Despite my efforts to resolve issues with the pool opening his year. Raj decided to refund the money I spent in opening the pool instead of finding a way to resolve the issue.The crew that came did nothing other than remove the cover and leave it on the lawn, put added initial chemicals, install the jets and ladder No leaves skimming or skimmer . Pool was murky and I spent a long time skimming the leaves and trying yo get it cleaned When I inquired as to what to needed to do more I was told by Raj the system was operating and that I should simply use the robotic cleaner, despite the service lights that appeared. At this point clearly upset with the whole process I went back and forth to the store since no one would return my calls. He informed me that I was no longer welcomed as a customer. Left me to find another provider. My late husband gave Raj a lot of business over the years. We were loyal customers.
I had a leak in my lines losing 1/2 inch per day. I wasn't sure who to contact and called Brander's. I didn't know who they were when I called but I sure do now. Within 2 days of contacting Brander's, my leak was identified and fixed. Raj and Ramesh on day one quickly and accurately identified the lead in my return line and on Day 2 Kumar was able to dig down through my concrete decking and fix it. The leak was exactly where identified on day 1. All 3 employees were very professional. I must give a special shout out however to Kumar who had to dig down 4 feet through crushed stone under the scorching heat of the sun. He never stopped during the repair and when he was finished, he cemented the hole in my deck and cleaned up all his mess. Based on the service & professionalism I witnessed from the 3 employees that showed up to repair my leak, I would not hesitate to use their service again or to recommend them to others.....well done guys.
Branders are fantastic. We recently switched to them from another well-known company in Oakville. Branders has been fantastic both times we have called them and we will be switching to them for our pool chemical checks and all of our pool needs in the future. Amazing service!
We've used Branders for years and we were completely satisfied(in the past). This year was different.
The opening crew was substandard. They left a mess on the pool deck after the opening, rocks were thrown randomly into the garden. There is also an object dropped into the skimmer return clogging the return. When removIng the cover from the pool, they dragged it over the coping and the slab was compromised. They dropped my custom made coping skimmer cover chipping the rock that has to be cemented to repair. Now I am looking for a mason to repair Brander's damage.
Work that was to be completed in the fall on closing skimmer flap was not done to our surprise.
I contacted Raj and he and as prompt to return my call to say he would make sure it would be looked after. 1 month later + 4 further messages left with the staff and there has been zero follow-up and no response.
This is not the service we have grown used to, however, it looks like it is time to look for a new supplier as the follow up has been dismal. They are too busy to look after their clientele...but not too busy to bill for shoddy service rendered.
Have been using them for about 5 years.
They are on time, courteous, fair and they know their stuff...purchased safety cover, new filter and heater---they are reliable and competitive
I have used Brander's Pool Service for about three years after a bad experience with another company. I now drive past two of their competitors to receive expert advice, reliable service and competitive pricing. I have found Raj and his team to be courteous, responsive and always professional. I recommend them whenever I have a chance and without hesitation.
I have been a loyal customer of Branders for over 15 years. No longer!
I have purchased my saftey cover, new pool heater, liner and pump from them. I did not have to . Three weeks ago we returned from vacation to find a green pool. I complained and was told they had been out there a week earlier. They sent out a tech while I was away for a few days and left a hose running in the pool and apparently forgot about it. The water level was less than an inch from the top. Thay almost flooded my back yard. Raj the owner/manager stated that a senior tech must have forgotten to return to shut off the water. The pool was even greener. Again I complained Raj said he would personally take care of it. When I returned from my cottage in three days nothing had been done. Raj offered no explanation. At that point I "fired them". His behaviour would suggest he is either incompetent, a liar or both. Shameful!!
I can only advise you to stay way from this company.
Sufficient data is not available to establish a TrustScore for Brander’s Pool Service Inc. The average TrustScore™ for other businesses providing similar services in Oakville and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
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This Oakville area swimming pool company is rated 3.1 from 8 reviews. Services offered include swimming pool work. Read their reviews, ask about license and insurance information, and request a quote.
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