Bridgeman Plumbing Ltd

Worst customer service we have ever experienced.

Worst company we have ever dealt with.

Bridgeman Plumbing quoted, sold and installed a mini split heat pump with three indoor units. Bridgeman Plumbing appears to have no qualified HVAC Refrigeration Technicians, another company was sent to charge and enable the system. Also the heat pump was never tested after installation.

The indoor unit in our bedroom made a ticking sound, even when all three units were powered off. Bridgeman Plumbing technical staff came out twice and were unable to resolve the heat pump problem. Chris Bridgeman recommended turning the main breaker off at night to get the ticking to stop. After this Bridgeman Plumbing stopped answering calls and Chris Bridgeman wouldn't return messages. Turning off all heat to the house every night is not a long term solution.

I called Bridgeman Plumbing every couple of days for weeks, the calls were not answered. I left messages that Chris Bridgeman never returned. When someone finally answered, I was very frustrated and upset, he told me he couldn't help and I had to speak to Chris Bridgeman. Chris Bridgeman would never speak to me. We finally paid another company, they diagnosed a manufacturing fault and recommended Bridgeman Plumbing needed to do a warranty replacement. This was not possible because Bridgeman Plumbing wouldn't answer the phone and Chris Bridgeman wouldn’t return messages. We ended up paying the other company to remove the faulty unit.

The only thing Bridgeman did quickly was cash the cheque. We also lost $5000 because Bridgeman installed a heat pump that doesn’t qualify for the Canada Government Greener Home rebate.

The most unprofessional, dishonest, and arrogant company to deal with. We clearly informed the owner Chris that we need the Hot Water on demand installed on the outside wall. But without even checking with us and for their own convenience they got the unit installed on the inside wall. When we asked them to move it back to the original planned outside wall, this guy was tough to deal with. Worst of all was after the work was done and paid for, I received an additional invoice after 2 weeks asking me to pay an additional $500. We held back on paying this and reached out multiple times over call and email, and Chris never had the courtesy to respond back. In spite of this unprofessional experience, we ended up paying off the bill because we have always valued relationships over anything. I will never use any services from this company or recommend them to anyone. Stay away.

Our Noritz hot water on demand was causing us nothing but problems so we called Bridgeman to find out why we weren't getting hot water. Even though they were fully booked for the next few days Mike showed up within hours of my call. We decided to ditch the Noritz and have Bridgeman install a Rinnai. They came by the next day and within hours, had the new unit in! It works beautifully. Have been dealing with Bridgeman for years and have always found them prompt, efficient, helpful and informative. They always answer calls and are very professional. Chris is onto any problems immediately and takes care to find solutions. We are very impressed and highly recommend them!!

Working from home these days so was around some of the time while they worked. Unprofessional crew swearing and badmouthing their boss in earshot of me, our neighbours, and out in front of the company van. One guy just had long personal non-urgent cellphone calls while the clock ticked and we’re paying. Installed and colour-coded the hot and cold for laundry BACKWARDS, and after noticing the error, started to whisper that they’re just going to leave it. Whispers were frequent, when they weren’t cursing loud enough for the whole neighbourhood. Installed pipes before insulation incorrectly and had to come back TWICE to get it right - the bill didn’t reflect eating the cost for the error. Basically children working for them and constantly doing things “good enough” or finding shady work-arounds so they can get to the next job fast. No pride in their work.

I found the installation staff and owner very very helpful at first. When the new gas fireplace wasn't going to be easy to install in the location the old one was removed from, things got complicated. We returned the new fireplace and got estimates on a different one.

The invoice we received, having already paid for the new one, had a number of inflated and bogus charges on it. Therefore, our refund/credit was going to be almost $700 lower than we thought to be justified. After 10 days and numerous emails and a final letter asking for some resolution on these charges, I have heard nothing. I have had to start a dispute through the credit card company, which is unfortunate. We expect to pay for services, just not more than what other companies would charge to do the same thing.

After a string of local independent plumbers who didn't show up, whose quotes were alarmingly high, or who refused to order and install custom fittings of my choice (they buy wholesale brands and charge you retail), I went with a company a commercial contractor recommended. Chris Bridgeman (Bridgeman Plumbing and Heating), surprised me with his personal and immediate service, his attention to detail, outstanding suggestions, qualified and competent workers, and the competitiveness of his bid. Not only that but he was aware of several govt rebates I didn't know about, and managed to reduce the cost of our plumbing and heating projects by nearly one third! Any follow up needed was quick and at no charge. Highly recommend!