This Toronto area house cleaning company is rated 1.2 from 1 review with a TrustScore of 1.2. Services offered include house cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I was very DISAPPOINTED with this service. DO NOT hire this service!!! PLEASE READ!!
I informed the cleaners ahead of time that I still had renovations going on, however I did require some key areas to be cleaned (areas that were already finished).
The areas that were cleaned were done so so, not to my standards but they were better than before. However, I cannot even explain how many places were missed, that required cleaning.
Luba came up with excuses for everything when the issues were brought up to her.
Stating things like "I apologize, I guess me and my partner miscommunicated who cleaned which area", and "to be honest, everything is so new, we were afraid to touch or be rough with things".
Luba and her partner worked for 3 hours (they did 1 washroom, 2 bedrooms, and half of my main floor/kitchen space ) For having to clean such a small area, I expected in three hours for it to be sparkling.
The going rate was 30/hr (never once did she mention that it was per cleaner, but from past experiences I assumed). they strolled in at 1255, and began working at 1pm, at 4pm they were already getting dressed to go out the door.
At the door Luba stated, "that will be $200, it should be more because we did so much extra but for me they will make an exception" - total should of been $180
When the issues were brought up to Luba later that day, the incorrect calculation also mentioned, and Luba, once again with another excuse "To be honest, I didn't note the time we started".
Luba was nice enough to offer compensation, HOWEVER when email for e-transfer provided she DISAPPEARED!. I have tried multiple times to reach her via text.
DO NOT HIRE!
Brighten Home Cleaning Service has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Brighten Home Cleaning Service may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2012 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Toronto area house cleaning company is rated 1.2 from 1 review with a TrustScore of 1.2. Services offered include house cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Luba Lukashenko |
Listed with TrustedPros since: | 2019 |
Residential work | |
Commercial work | |
Warranty | Warranty details not yet provided |
Accepts credit cards | |
Year established | 2012 |
Offers financing | |
24 Hour emergency service | |
Legal structure | Incorporated |
Licensing information | Services listed by Brighten Home Cleaning Service may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Brighten Home Cleaning Service to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.