Brock Doors & Windows Inc. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your homes heating and cooling efficiency.
Specializing in custom vinyl win read more...
Brock Doors & Windows Inc. began operations in 1990 and has received 146 reviews for an overall customer rating of 4.7. The average rating for businesses providing similar services in the Brampton area is 4.7. Write a review
My experience with Brock Doors and Windows was exceptional. Every person I dealt with regarding the purchase of my exterior doors was professional, knowledgeable and very pleasant. Suggestions were offered and every detail was covered. The installers work was precise. I would absolutely recommend them.
Brock Windows did a great job replacing our existing windows, The installers were excellent....prompt, courteous, very clean and tidy. They represented their company well. The only negative was the poor communication that we experienced with the office staff. We asked for black hardware and were initially told that it could not be done at the factory level as the order was already in production. We were told that they could be popped in onsite for an additional charge. This felt like a cash grab, however we did not like the metal color and since we wanted to paint the interior black white hardware was just not going to work. We called the office after waiting several days for the price to do this. At this time we were told that black is not available. This was a huge disappointment. When the windows came, they actually came with black hardware. A great surprise. However the entire thing was poorly handled.
In the end we got what we wanted and are very happy with the product.
We needed 2 large windows replaced with a 'drop down or bottom up' feature. Brock's representative understood what we needed, provided guidance around the options, and delivered exactly what we were looking for. The installer was professional, arrived when he said he would, and the work was very neat. When we have a need, we will call them again and in the meantime, we've referred them to a friend who also needs some windows replaced in an older home.
Brock has completed the first phase of new window installations on our property with a total of eleven windows – nine more to come. We signed the contract in September 2016 with installation originally scheduled for November. However due to an unforeseen conflict with an overseas trip we asked for it to be deferred to January, 2017 and yet again to April, 2017 to winter months. We are extremely pleased with how they accommodated our ongoing rescheduling requests. We are very pleased with Brock’s customer service for changes, follow-ups and responsiveness. They have installed triple glazed North Stars windows in our house and the installation has been done in a most professional manner without rushing the job. The same people who measured also installed, so handoffs issues were avoided. Everyone we dealt with from the sales person Scott Wells, to the installer Harry was competent, knew their stuff and met our needs. The back office people were equally thorough and understanding from the office manager Betty Lou to the project coordinator Ian McKnight. We would definitely recommend Brock for their expertise, and product quality. They were not the lowest quote but in the end perhaps best value. We have given the contract for phase 2 to complete the rest of the house. Scott has been awesome in offering a deal to match phase 1 of the contract despite the changes we have made and the price increase over six months. Bottom line, these guys are excellent in the product and value they deliver. 10/10.
Worst experience possible. It took 5 months to get 1 window and a door installed. First window broke at the plant . Second appointment cancelled after my wife took a vacation day and the appointment was confirmed the day before. Rescheduled for a Saturday morning only to discover the window was ordered wrong. I had to call back 2 weeks later after not hearing from them to finally have the window installed.
Mr. Findlay, we're very sorry to hear of your dissatisfaction with your project.
We work hard to ensure the satisfaction of all our clients, and when errors do occur we do our best to resolve them alongside you as efficiently as possible. We do agree, 5 months is a lengthy amount of time to wait for the correct window to be installed but do to unforeseen circumstances the timing was delayed and for that we're very sorry.
We wish for all of our clients projects to go smoothly, but occasionally errors do arise and we do our best to prevent these matters from happening and to rectify it effectively for you, we do understand a $250 credit was issued for the inconveniences you've encountered. We appreciate your feedback Mr. Findlay, as this will help us take better preventive measures in the future and will be mentioned in our upcoming training sessions.
Your satisfaction is very important to us, and we're glad to hear that your window has since been successfully installed.
We recently had our main living room picture window replaced on warranty after it lost a seal. A number of year ago Brock had replaced all the windows in our home, and when we called about this window we were put in touch with Jenn, a Service Coordinator. Jenn was great, she asked for some photos of the window and was quick to communicate by email. She made arrangements for replacement glass, arranged an install appointment with us, and followed up to ensure everything went smoothly.
The two Service Representatives who showed up to complete the install, Nick & Alex, were terrific. They were punctual, polite, courteous to our home, and finished the job quickly and professionally. They were done in no time, and everything looks as good as new!
Thanks Jenn, Nick, Alex and everyone at Brock!
Nothing better than trades and service providers you can count on. I had Brock replace all the windows of my 1908 Palmerston Blvd house about 6 years ago. They did a great job and they still look great.
When I needed a new door for one of the units, I didn't think twice about calling back Brock.
My rep for the windows was Kevin who has since been promoted to Sales Manager, which in itself is a testament to the quality of the employee and the desire for him to grow with the company. My job was handed over to Brian, who also did an excellent job. Door looks great and pricing was what it needed to be.
The crew of 2 installers arrived in time and continuously worked and they were able to finish the work ahead of their schedule. And they made sure all the floors were protected with the coverings and they cleaned up every room before going to the next room. The quality of workmanship was excellent!
I was very happy with the service provided by Brock. Brian came to our home and explained all the pricing and options. Harry and his helper Jorge came on time, finished on time and wentire over and above to ensure we were satusfied. They explained how everything worked and showed us everything they did. I would highly recommend them. I also was contacted by Stevie at the office and she was extremely helpful and kind.
Brock Doors and Windows recently replaced our living room Bay Window and family room casement windows. A few months ago we had the kitchen window and bedroom window replaced. We also had the sliding patio door, garage windows and back door replaced at that time. I am very happy with the new windows and doors. I really like the internal blinds in the doors because there is no need for any additional window covering so it has a clean modern look. The casement windows are really great too because there is only one latch and the handle folds down. Our other casement windows had handles that stuck out - and these are so much better.
Our Brock Doors and Windows sales representative, Steve, is very knowledgeable and took the time to explain the different options available. The customer service staff were helpful and resolved issues promptly and to our satisfaction. The installers were clean and efficient. We will definitely call Brock again.
We are very happy with our new windows from Brock Doors and Windows. From the initial consutation to the final installation, everyone we dealt with was courteous, knowledgeable and efficient. The installers were fantastic. They were prompt, friendly. They layed down tarps in all areas and cleaned up before leaving. They even helped fix a problem area. I would highly recommend Brock Doors and Windows.
I hired Brock to have an expert take a look at our bathroom and suggest the best type of oversized window (which another window company said would be ridiculous). Our sales rep Bill was very kind and went over all available products to make the best suggestion for our room; a triple pane casement window with a crank to open from the bottom. We ordered the special size we wanted which he said "any size you want as long as the walls can support it, it can be done". It arrived within the timeline he estimated and our customer service rep contacted us to set up our install based on my availability.
Our installer Kamar showed up early, laid down runners to protect our floors, from arrival just before 9am he was leaving by 12noon. Kamar cleaned up all debris from my driveway and closed my gate without being asked. Then before leaving he went over my invoice to ensure I received everything I paid for. He even left extra shims and finishing boards so as not to obstruct the window for when the walls of drywall go up next month. Kamar even showed up 3 days after the install to make sure the seals and insulation set properly and he shaved down some of the insulation on the outside before sealing it with weather seal.
He is definitely a professional in his craft and Brock has a great team to support you along the way. If you are investing into your house, this is the company to use as you will not be disappointed.
This is the second time I've used Brock Doors and Windows. I've been very happy with their service and the quality of their products and the customer service is outstanding from the people in the office. I had two windows retrofit and a new back door.
I've been even happier with the people they sent over to install the products - Ziggy and his assistant (sorry, I can't remember his name) great guys and they did a super job. They left the job site really clean and even fixed my screen door so it shuts properly as well as "fine tuning" the door that was previously installed that was beginning to stick. Just a two minute job, but it sure meant a lot.
If I hadn't already replaced all the windows and doors in my house, I'd use them again! I will definitely recommend them.
I was shopping around for the best deal and quality products as I know this is a project that is important to us. I emailed Brock windows to get a quote and got a call from Philip one of the best consultant for Brock. He eventually came over to us at our own time and took a lot of time to explain the benefits of the windows and we were happy with his insight. Philip was very good in terms of recommending the giving us his personal experience with Brock windows and products. We were also very happy with the price he gave us along with the installer Jim. Jim came over to measure the windows a few weeks before the instillation was done and also assured us that he will get the job done in one day and on the day of instillation I was happy with the instillation as the measurements were precise and no mistakes made.
It was a pleasure dealing with Brock Windows and Doors from the very beginning. the price was great, the quality of the windows are awesome, the workmanship is excellent. I couldn't be happier with the finish.
We started looking at front doors about a year ago. We had used Brock in past for new windows and sliding doors. We had received such excellent service it seemed the only place to go!!! So happy we did!! Down to details such as coping, door handle hardware, kick plates, Brock gave us many options as well as honest feedback They are pros at what they do I would not hesitate to use again or recommend to family and friends. Excellent service from purchase to install
We chose Brock Windows to install 5 new windows in our home! The price was very reasonable and the job was even better. The installers were fast, efficient, and courteous. They came in and laid tarps to ensure that the carpet and floors would not get dirty. They did a professional job finishing the trim around the windows inside and out. They cleaned up, didn’t leave any mess and it was great.
Excellent quality and professional service. I would recommend them to anyone who asks.
Brock Doors & Windows is an excellent company. At the showroom, the showperson was very knowledgeable and helped us tremendously in choosing our new front doors.
The person was very polite and friendly. The company installed the doors in a timely fashion. When we discovered a minor flaw, they came out quickly and remedied the problem.
My wife and I purchased a new entry door from Brock Windows and Doors. We are very satisfied with the final product. The salesman, Michael Nolet Jr., was very easy to speak to, answered all of our questions and knew his products. The installation was excellent and clean up was perfect. We would recommend Brock to everyone.
From the 1st phone call to the after installation follow up call customer satisfaction was the order of the day. Every step of the way I felt valued as a customer and nothing was taken for granted. The final product is exactly what I ordered and I am looking forward to using the top mounted screen as suggested by my salesman, as I have a dog. Installation was terrific too. Would I recommend this company? Absolutely, I would.
I loved the salesperson; he was the least "salesy" of a person I have ever met. He allowed us plenty of time to decide, explained to us all our options and was very clear about the timeline (it took almost 3 months to get the door installed). The installation was beautiful- my family and I can't believe the aesthetic difference the new door made as well as just how much warmer the entrance it. The installers were a little messy- it was super cold and they kept walking into the house to warm up, in their shoes (I was not happy about cleaning the entire main floor of the house after work on a Tuesday evening) but despite that I am still very happy with their service and product.
I am extremely delighted with the outstanding service provided by the team at Brock Doors and Windows Inc. From the initial contact with Scott Wells (Sales Representative), the scheduling of the job with Diane through to the installation by a fabulous crew headed by Frank, the company was a pleasure to deal with. Each of the individuals I dealt with was professional and courteous. The installation crew did an outstanding job while respecting our home and keeping it tidy. They were truly skilled craftsmen. I would highly recommend that anyone looking to replace windows and/or doors to use Brock Doors and Windows Inc.
Replaced our patio door and am really happy with the quality of the product so far. Both salesman (Bill) and installer (Kemar) were great to deal with. An error was made on our quote. This resulted in door opening in the wrong direction. A kit was ordered to correct this and within a couple of weeks, it was fixed promptly by the original installer. I would recommend this company based on price, customer service and professionalism.
We are extremely happy with our decision to buy our custom sliding door from Brock Windows and Doors. We got an attractive, highly efficient, and affordable door. It was installed as per the quoted timeline and the team was very pleasant and knowledgeable.
This patio door is our front door and opens to a room with a pool. It was very important to us that the door provide the utmost insulation properties and be fitted perfectly.
The came through on their promise of quality and professionalism.
Installation crew was prompt, professional and left no mess behind. I'm now the envy of the street. My house looks like it's been renovated just with the new windows. Will definitely recommend Brock Windows and doors.
I had a positive experience with Brock Windows. The salesman suggested the type of windows we should install and I was pleased with the end product. The price was competitive and the service from the administration to the the installation was very professional.
Brock did a great job providing and installing high quality windows in our basement. Our previous windows had a bad draft and was a security concern. The new windows are well insulated and well locked. Brock came in with professional, friendly, fair and efficient service, and were in and out of the house swiftly. I feel I can trust Brock to be a reliable company and would recommend them to anyone!
Brock installed 2 windows, a patio door, a front door and garage door. Despite some initial gaps in communication, both projects were done on time and the garage I believe was early.
When I had a bit of a problem with the garage door closing, Jaime made time to get to my house within 24 hours and corrected the problem for good.
Ziggy was great with the rest of the install, and both of them took time to explain how everything worked, and made sure each was installed up to spec. They left the inside of the house as clean as when they started.
Very pleased with the work, and the house was warmer in 3 hours than it had been all winter.
Was very pleased with the service I received from Brock. From the Salesmen providing me with all my options, giving advice and measurements, providing me with a quote and suggesting sleeker hardware which I am very pleased with, to the installer who came to take second set of measurements and on installation date, we spent half an hour discussing left or right hand door opening. The installer wanted to make sure that I did indeed want my door left hand so didn't install if I wasn't happy. Very personable pair, made me at ease while installing
They installed my door quickly and cleaned their mess outside and inside. Very impressed.
I have been a satisfied Brock windows customer for years. Recently I have been having an issue with the internal blinds in my patio doors. I called Brock and within days I received a service visit from Northstar (the manufacturer). The service technician confirmed the problem and had it fixed under warranty and within the hour. I had previous experience on the quality of Brock windows and now I have it on their excellent after market warranty service. Recommend Brock for quality product and service.
Brock Doors and Windows came to my house and transformed it into a beautiful home! All of us living at 17 massie street in Scarborough are absolutely thrilled with their workmanship. All workers who were involved in the instalation of both front and basement doors. All windows, patio doors and garage door were very professional and kind. Even the cleanups were super duper!!!! All the people at Brock Doors and Windows too were very helpful and friendly and we would gladly recommend brock doors and windows to anyone who needs a recommendation.
Thank you all for the hard and superb job you all did.
Thank you Brock Doors and Windows for doing such an amazing job on all of our windows! We recently replaced our main front balcony window as well as two bedroom window in our home. After months of shopping around and comparing prices we decided on Brock. So greatful we did! Our saleperson was very professional and knowledgeable about all their products and provided us with excellent customer service. The windows were installed rather quickly and our home was left very clean. Wonderful service!
Salesperson was understanding. Installation was great as well. Overall very satisfied with Brock, and with no hesitation recommended to my family and friends. Some of them chose Brock, and were satisfied as well.
We had 3 large windows in our home replaced by Brock Doors & Windows. Dave Shepherd their salesperson was very knowledgeable, and friendly. He went out of his way to follow up on my behalf. The installers were excellent. They were friendly, quick and very efficient. After 3 days we noticed a crack in one of the windows, I contacted Dave and within a coulpe of days I was contacted by Brock Doors & Windows. The window (under warranty) was replaced within 3 weeks. I would recommend this company with no hesitation.
We had a great experience using Brock Windows. From sales to support and installation, everything went smoothly. We are very satisfied with our Windows and we would recommend using Brock to friends and family.
Being in business since 1952, it pleases us to know there are companies that strive to bring a professional work ethic and skilled tradesmen to our site. We are only as good as our sub trades and suppliers and as such we can not say enough good things about the people at Brock Windows.
I had my porch enclosed by Brock Windows when nobody else wanted the job. A man by the name of Erwin told me he would come take a look at the job. Upon arrival he measured up the openings and told me no problem. I was excited he was willing to do the job. He preset a date and on that day the installers came promptly in the morning. The install took all day but when they were finished it was all worth it. This transformed my house and has all the neighbors complimenting the look.
Thanks Brock Doors
Loved them! I used them for my window previously. The catalogue is lovely but I went to the showroom and chose the door, colour, and hardware. The salesman came to the house and pointed out some things I hadn't thought of and I also requested some custom work (more glass and larger executive panel on door). The door arrived on time and is beautiful and installation/clean-up was excellent even though it was a very cold day. A friend used them on my recommendation and is also very pleased.
Brock Windows & Doors is a great company, but it is an expensive experience. Keep in mind you are paying for a salesman to show you every option Brock carries and for their showroom. In our case the installation crew needed to repair and square out the frame because the former owners hired some sort of clown to build and install the door opening that probably used to be a window.
Anyways the salesman was knowledgeable, we are still quite happy with our door. We had to wait 8 weeks due mostly to Brock's popularity for the installers to book us in. We received phone calls to let us know they were on their way, they did a great job cleaning up.
Overall super satisfied but miss some of my money.
We recently had a new patio door installed at my house in Brampton ad the entire process went off without a hitch.
The salesman was knowledgeable and provided a lot of options and advice to assist us in making the best choice for our situation. He took some rough measurements to estimate the cost. About a week later a different person scheduled a time to take some more precise measurements. He arrived when he was scheduled and only took about 10 minutes. He let us know that in a few weeks somebody would call to schedule the install.
Once the install was scheduled the install crew arrived to remove my old door and install a new one. They arrived at the scheduled time and were efficient in their task. Unfortunately, there was rotten wood under my old frame that needed to be replaced before the new door could be installed, but the installers took care of that. They took the time to make sure all of the trim (fit and finish) was done right. The door looks and works great. If I had known, it would be this easy I probably would have had it done a long time ago.
Last January, Brock Doors and Windows replaced our windows. You could see that the installation was really professional. The service starting from quotation, follow up and installation was exceptional. My husband and I could feel that the rooms were much warmer. The price was also reasonable.
Our entry door looks AMAZING! it changes the look of the house from ordinary to outstanding.
Thank you Philip for all your advice and patience during our planning stage. And thank you to Reza and Tony for their professionalism, experience and commitment to perfectionism.
I have already recommended Brock to neighbours and will continue to do so.
We had new basement windows and our main living room window replaced. From the beginning of the process to the end, Brock Doors and Windows was great.
The gentleman that did the install was very professional. We were only disappointed in some broken glass that was left behind on our lawn. Other than that the whole process was great.
We had Brock Windows come in and replaced our bay windows, bathroom windows and patio door. We found the quality of the windows and door excellent , not like the previous windows which were not installed properly and were very drafted. The installers did an awesome job on installing them. I just love my new door which is used frequently letting my dog in and out. There is such a difference in the smoothness when you open the door. You can now stand in front of the bay windows and not feel a draft. Excellent work. Would recommend this company to anyone.
Great experience with Brock windows! Very professional and knowledgeable from start with Tony Aguiar to finish with Army and team. Would highly recommend Brock windows to family and friends, and sure to call them in the future for more windows to be done. Great job!
We had our windows fully replaced by Brock Doors & Windows the week of January 23, 2017. Mark and Chas arrived as expected the morning the job started. In a professional manner Mark outlined how the job would proceed and what we could expect during the installation. He also reviewed our window purchase and confirmed we were getting what was expected. Mark continued to communicate to us each day in order to review progress and set expectations for the next day. Throughout the installation we were very impressed with the quality of the workmanship, the attention to detail, how well the guys cleaned up after themselves each day and their expertise. Mark repeatedly assured me that he was doing the job "as if it was his own home". We are very happy with the quality of all the new casing installed around each window and particularly our two Bay windows. When the job was finished Mark walked us through the entire installation answering our final questions and ensuring we were completely happy. Ultimately the new windows far exceeded our expectations and we couldn't be happier!
Thanks to Mark and Chase for a great and stress free job for us and to Brock Doors and Windows for a great product.
I am satisfied with my window replacement by Brock Doors and Windows. The installation was neat and clean. Kudos to everyone who helped me in this project from start to finish. I will surely choose them again for my next window replacement.
We had a great experience with Brock. I had several companies in to do appraisals, and Brock was the company that gave me the most information without seeming pushy. They were available when we needed and provided all the info we need. They didn't push us to choose the most expensive option, but gave us the facts and let us make the choices that were best for us.
During the installation they were professional and quick - and the door and windows look great!
Very professional, friendly and excellent service. 6 Windows, 1 Swing door and 1 Swing Door to Window modification - all completed in one Day! During and after the work they kept all rooms very clean. I am very satisfied with the work and I would recommend Brock Doors and Windows to anyone.
A neighbor recommended Brock Windows after he installation. I asked for the sales rep and installer that she had. This was important to me because of inconsistent work and results after previously using a competitor on 2 separate occasions. The Brock rep was professional, knowledgeable and polite. The installers were very competent and able to make adjustments to unforseen problems during the installation. I was very satisfied with the results. They were prompt, thorough and tidy. The finished product looks great.
I had a very positive experience when having my door replaced. The installers were very professional, were on time and worked very well together. When they were finished it was as if nothing had been done as the area was left spotless. I was very pleased with the whole experience and would definitely recommend Brock Doors & Windows to everyone.
In October 2016, we were looking to replace our bedroom windows. After doing some research, a friend recommended us Brock Windows.
We had a great experience with them, all went well from the measuring to the installation. Tony was good at explaining us the process. He and his colleagues helped us every time we had questions about the products and payment plans. The work was done professionally and on time.
Brock Doors and Windows provides excellent customer service and quality products. I replaced my front door and garage side door and I was pleased with the whole experience of making my purchase. Bill is very personable and a pleasure working with in choosing the right doors for my home. My consultation with him was informative and I really like the fact that all of Brock's products can be viewed in their showroom. The installation crew, Kumar and Danny did an excellent job installing the doors and cleaning up afterwards. They were friendly, helpful and professional. I’m very happy with the results and highly recommend Brock.
Our house is 20 years old and the 2 large windows above the garage have never been replaced. Although we had painted and caulked these windows regularly they had worn badly and had gaping holes which meant that our gas bills were much higher than they should've been. As a result that room was too cold in the winter and too hot in the summer.
My wife's aunt had had a few windows replaced by Brock Doors and Windows and was extremely satisfied with the work. We contacted Brock and in October 2016 we met with Tony Aguilar of Brock. We found him to be very knowledgeable and professional.
He arranged for us to have 2 large triple glaze windows installed.
On January 5th 2017 2 installers arrived and did a great job installing the 2 large windows. They were very tidy and professional and tidied up afterwards.
Not only do the new windows in that room look fantastic but the room is now so much warmer in the winter.
All the people we have had contact with at Brock Windows (Tony, the installers and the office) were first class and treated us so nice. I would highly recommend Brock Doors and Windows!
We were very happy with the work done by Brock Windows on our house. A couple years previous we had had our bathroom window and two back windows replaced by another company, and they did such a bad job I was very cautious about selecting a new company to work with. After getting 4 different quotes from a variety of companies, we decided to go with Brock Windows to replace our old bottom-sliding windows in almost every room in the house. The installation fellow from Brock even fixed the bad installation job of the previous installer. The final result we are very happy with. All the people who were in contact with us were helpful, professional and pleasant. The initial quote was a bit more than some of the other companies, but I wanted to go with the guaranteed service and reliable reviews that I had seen so far.
We had our 1970's front door, side window and 3 windows replaced. We chose Brock primarily because of good reviews, time in the business and an actual (vs virtual) showroom where we could see the different styles and products.
Replacement took place on a very cold day in December but the installers worked efficiently to minimize the house cooling. Work was done quick and well and we are very happy with the results. A small glitch was one window was not ordered. Brock was very apologetic and assured us the final window would be supplied and installed asap.
We had most of our windows replaced because of excessive condensation and a colder than expected feel to our 10 year old home.
We are very pleased with our decision to go with Brock Windows. We found each and every person that we dealt with to be very courteous, professional and knowledgeable in their work.
The installers were first rate as well. Doing the job the right way, the first time.
I was a little concerned having the windows installed in the cold weather of winter but they assured me that they take precautions so the work turns out properly.
We noticed an immediate difference in the comfort of our home with little or no condensation on our new windows even with the humidifier turned on, which I had to turn off with our old builder installed windows.
Great people at Brock doing a great job with a great product!
I had a new 34 inch front door and a storm door installed at the end of October and I am very pleased with both. The removal of the old doors and the installation of the new ones were completed in the time frame I had been quoted. The installers were very professional and took all the debris from the installation with them.
The wider door makes it so much easier to bring items into or take items out of the house.
We had many windows and a front door that needed replacement but had to decide on highest priority and decided it was our Bay Window in the front of the house. We shopped around and had 4 quotes. Our sales person Scott, from Brock came to our house on schedule, took the time to explain the product thoroughly and gave us a couple of suggestions to work with.
We decided based on price and Scott's professionalism that Brock had our business.
Once the contract was signed John our installer came to do our final measurements. He was also very pleasant to deal with.
Delivery and installation were almost right on schedule.
John and his partner arrived earlier than planned and the installation went smoothly. They cleaned everything up and you would never know that we had had any work done at our house, other than a beautiful new window!!
Thank you Brock Windows and Doors for a great experience and will definitely use again for our next project!
I was impressed with Brock Inc from the moment I contacted them for an estimate. They were knowledgeable, competitive pricing, quality product guaranteed by the manufacture. The installation and clean up were done to my satisfaction. Very courteous and experienced installer(s). Work was completed mid November.
In May 2016 we had our doors changed by Brock.We we really pleased with the products and the service. In October of the same year we experienced an attempted home invasion. Someone tried to kick in the side door but was unsuccessful. The metal plate engineering in the Brock door system prevented the intruder from gaining entry into our home.However the door slab suffered a little damage and because we did not feel comfortable about our safety being compromised we decided to call Brock.I spoke to Steavi Potter who was both sympathetic and helpful. She directed my call to Jennifer who set the wheels in motion.Jennifer kept in constant contact with me giving me updates. Jim, whom I think is the installation manager came out and assessed the damage and recommended that only the door slab needed to be replaced. Since Brock already had measurements they proceeded to order the door slab.There was a bit of a wait time here because of the door manufacturers having a lot of previous orders. Jennifer went out on a limb to get the manufacturers to speed up the order.There was constant communication throughout the whole process. On 15th December Nick and his assistant Alex installed the door slab.It was a cold day.They did the job quickly and successfully and cleaned up well after the job. I was really pleased and satisfied with the way Brock handled the whole project.
I recently purchased one of Brock's casement windows to replace an existing fixed unit. After shopping around, and doing price comparisons, I found that Brock was the company that came out on top! I have used there NorthStar product line in previous years, and have been quite impressed with their quality per price structure.
Thanks Brock Doors & Windows.
I liked the way the two men worked to complete the installation of the three doors. Now my kitchen is much warmer with no draughs. Also my mud room is warmer and free from the cold air that used to come in around my old door. My garage door looks great and is now nice to look at as well as being hung properly and securely.
A very pleasant experience from visiting the Brock showroom in Brampton, to speaking/discussing with the Sales (Mr. Scott Wells) to the actual installation headed by Stephan. A total of 11 windows and a door was replaced and overall, was very happy with the quality and more importantly, the installation.. the team was very professional and ensure the place was clean after the installation. It took the team to just 1 day to install all windows and the door.. and a couple of hours the next for minor touch up. They arrived on time, thus, was able to complete on time. Like with all other customers, was very careful and did a lot of research and due diligence as this is a big investment and wanted to make sure I get the right contractor that will do the job and do the job right the first time. My recommendation to all potential customers, please do visit the showroom in Brampton as it will allow you see what you are getting.. specifically, you get to see the actual colors. Hope this helps.
I would love to share my experience with Brock Windows and Doors. First the sales person came out and did not sell us anything other than what we required.
We did go with the triple glazed glass technology and they are the best, no noise from the busy road in the backyard and no drafts. They look lovely inside and out and I am very pleased with our experience.
Thank-you to everyone that helped us through this renovation. Top notch company.
This is the second house we have upgraded our windows and doors in and in both instances we chose Brock. Their service and installation has been exceptional and we will, and have, recommended them to others.
We replaced all new windows on a 20 year old semidetached home. The outside noise was terrible and replacing the new windows reduced the road noise down by at least 70%. We ordered three pane windows with Gas. Work was well done by three very professional and meticulous skilled workers and on time. We were so impressed with how the windows opened, and how large they were compared to the old ones. It surprised as to find we got brick to brick windows and all new castings were installed. Incredible change from the old ones. I would not hesitate to recommend Brock to anyone. They are very knowledgeable company and very efficient, not to mention very much on budget.
We have used Brock Doors and Windows twice now for our window replacement projects and we will call them again for the next such project. The staff/crew were all very professional and helpful - from the sales rep to the guys doing the labour. We are very pleased with the efficiency of our windows and the look of them.
We recently had 5 windows replaced in our home by Brock windows and doors. Every one that we dealt with was very professional, and the windows were installed when they said they would be. The mess was kept to a minimum and the windows were trimmed out nicely. We are very happy with the windows. Now that the cold weather is here the new windows are the only ones in the house that are not fogged up. We will definitely use Brock when the next batch of windows will be replaced.
The salesperson Michael was Sincere. I asked a lot of questions. He answered all of them and the price ok too.
Mark the installer came on time, did a wonderful job and cleened up after them.
I am a retired carpenter so I know how they should be.
We ordered the porch enclosure in early October, and installation was 8 weeks later as they said it would be. A very professional installer came, and it was put in perfectly. The door opens right, looks good, keeps the cold draught out, and is caulked right. We are very satisfied. I'm glad it came before winter! Now our front hallway is so much warmer.
Brock did a good job, and people have remarked about it.
After considerable research, we decided to contract with Brock (their Scarborough office) to install our new front door, with decorative glass, matching sidelight windows, full frame and step plate. Our experience exceeded our expectations!
When we first met Mike (the salesperson we dealt with) he was very helpful, taking all the time we needed to answer questions and go over all options. He provided literature that was very helpful, and over several visits to his office and in our home, guided us to an ideal choice.
Once our custom order was placed, the installers took measurements within two days. The door, glass and frame were all ready by the date promised, and the installation went more smoothly than we could have hoped. The crew was friendly and courteous.
We are very pleased with our new door, and recommend Brock Doors and Windows without reservation. They were great! Full value!
- Brian Dawson
We intended to have Brock Windows in as a check price for our new Living Room window but after our meeting with their Salesman, Tony, we were so impressed that we decided to take the plunge and order the window right then and there.
That was just the first step of what proved to be a stellar experience with Brock. The window order arrived bang on time, the installers were 15 minutes early and were extremely personable, informative, and professional leaving the work area spotless.
I believe word of mouth is the best method of advertising and I will not hesitate to recommend Brock Windows an Doors to our friends and anyone else we may know who are in the market for new windows or doors.
Brock Windows and Doors provided us with a new door. The product is beautiful, and the installers were very competent and professional. The room is warmer now that we have replaced our 30 year old door with a new one. We are very happy with our new door.
Brock is company that values its customers. Their products and prices are commendable. They are willing to please and the people who work for Brock, are knowledgeable, approachable, patient and kind. They are willing to please and help regardless of how many questions are asked. Their sales people, customer service and installers are alway willing to fully discuss any problem or questions their customers may have. Brock will always be my first choice. My house looks beautiful with the new doors.
Brock Windows provided us with a good quality window and an excellent installation. Our only complaint was that the installer said they would install the window on a particular date and time, but they showed up 4 hours later. They didn't call to tell us they would be late. We had to delay the installation, as it was dark out by that time, and we didn't want the installation to be done in the dark. We contacted Brock Windows and they fixed the problem by having an installer come out two days later to do the installation. Based on the excellent product and service we received from Brock Windows, we would use them again.
We recently had our new windows installed by Brock Windows and Doors. From the start we loved the showroom. The sale person was so helpful, showed me and my husband all the options for our new window choices.. They windows were installed in October 2016 and we are so thrilled with the who experience. We would not hesitate to recommend Brock Windows and Doors to family and friends!
Brock Windows and Doors installed 2 doors (side and front) for us. We had a glass screen door installed over our front door so our dog could look out. Over the first summer the sun created such intense heat that the rim around the steel door got damaged. We told Brock about our concern and they replaced the glass with a special mess and we have had no problems since. Their service has been excellent, very willing to correct the situation. Now I am back to loving my door.
Thank you, Jim, Nick and Jennifer
Service at 71 Henderson Ave:
There was a little problem as the wrong doors were delivered but were installed till the proper doors arrived and installed a week later with tinted doors and locks. The aluminum facing was redone . The installers did what they could do, perhaps they may benefit from training. The screen door needed adjustment but the installer suggested that I can do it. The matter was discussed with Mike.
Service at 141 Olive Ave:
Perfect, the doors are great, the installer, Daniel, is a great technician. He and his assistant installed the four doors in one day and spent two hours the second day to complete some additional aluminum facings. All Daniels work was excellent, the doors, the inside and outside casings and insulation were perfect. Thank you Mike and Daniel for your good job. I plan to visit the show room next year shopping for a front door for 71 Henderson ave. Mike Nolet promised to visit 141 Olive Ave and to take photos.
Our new home required the basement walkout sliding door to be replaced. With two little boys having that sliding glass door in their playroom, and walking out to a pool, we needed to be secure in the company, and the door that we chose. Brock did a fantastic job on both their sales and installation sides. I would happily recommend them, and already have a couple of times, to anyone in the near future.
The installation crew were very professional and polite. We are very pleased with the window and installation. The guys kept the area inside and out very clean and when they were gone you wouldnt know they were there except the new window. I would recommend Brock windows to anyone looking for new windows in their home and will use them again if windows are needed.
I had a great experience with Brock. Scott Wells the Sales Consultant was excellent. He took the time to educate me on the various products available and made great recommendations based on our needs and style. The installers also did an excellent job on taking out the old door and transom and installing our new 8 foot door with sidelites. We are very happy with our new door and overall experience
Amazing showroom and helpful staff. The whole process was stress free.
The quality of windows, fit and finish as well as the finish trim exceeded expectations.
Completely happy with the final results.
When I met Kevin the sale rep. was impressed on his knowledge about the product and was very friendly and even when I asked about other companies he never gave any negative feed back, basically left me my own opinion. I had a lot of questions during the two months I had tried to make a decision in who I would purchase my windows and I did my research and spoke to many and Kevin always replied back to me asap. The price was reasonable and pretty close to the other five company I had looked into.
Finally, a decision was made and the installer were here on time and introduced themselves and starting working, through the whole process they kept the area clean and they worked hard for 6 hours. Job well done, I'm so happy with my large clear view of my windows and most of all the installation.
I do wish they would send someone or the installer back to recheck the windows to make sure everything is sealed and they are happy cause I can't go outside and climb a ladder to check how everything was done. Afraid of heights.
I liked and would recommend the whole process of dealing with Brock Doors and Windows from the sales to the installation. Very professional and without any major issues. The removal of the old door and the installation of the new door went smoothly and on time. During the sales the colors/hardware and direction of the swing for the Garden door was explained in detail, the installation was on time and cleanup was done very well without anything left lying around.
Totally happy with the results, fit and finish were superb, especially the quality of craftmanship on finish trim on the windows. Would and have recommended Brock Windows and Doors to evertbody.
Most excited to have my Windows and Door done by Brock Windows and Doors they were professionally installed by Mark and Chase and look absolutely perfect. Sales individual Steve M who was very thorough on different installment packages sale pitches that best suited my home.
Appreciated that the installers arranged two installed dates on the weekends to do work and they kept all area's clean and neat ..... I will be recommending Brock to anyone I know that may need any window replacements.
Having used Brock for 3 other projects (3 ground floor windows, front door, 2 patio sliding doors) over the past 8 years our first call was naturally to them first when it came to replacing a small basement window. Brian was as usual prompt and knowledgeable, and installation by Colin was timely and professional.
I hate to admit it, but we don't even get competitive quotes anymore, given the comfort level we have built up dealing with Brock, no amount savings could be worth it!
I was looking for two awning windows to suit very particular opening dimensions of a room renovation at my home.
I tried some companies that did not seem to be much interested in providing with an estimate, most probably because of the small size of the project.
Then I went to Brock Doors and Windows, in Brampton. Quite impressed with the quality of the products displayed in their showroom, I decided to place my order, quite encouraged by their great customer service.
The final product exceeded my expectations! My new Brock windows really add value to my home. I know I will go back to Brock Doors and Windows to replace my existing patio doors. Looking forward to my next project!
I recently had a patio door installed and basement windows capped and was very pleased with the entire experience. The professionalism and quality of work shown by the installation team (Eugene and Oleg) was outstanding, they even cleaned up any mess made. Thank you also to the Salesman Phil, what a wonderful person.
Brock Doors and Windows recently did a window and door replacement at my home. The crew was very professional and did great work. They worked quickly and were able to get a job that was estimated to take 3 days done in only 2! I was very impressed with their attention to detail and everything looks great!
Brock Doors & Windows Inc. definitely exceeded expectations on this particular contract. They were very accommodating of my schedule, and they were very accommodating of a concern that I had. I don't want to get into specifics, but they know what the issue was. They took that concern seriously, addressed it, and found a fast and very acceptable resolution. I was totally thrilled with their reaction and the final product. Once it was installed, the whole project went the way I would have hoped it would go, and it is why I continue to repeat my purchase with the company. I would highly recommend them.
Brock Doors & Windows Inc. did not fall short of my expectations. I can't even think of an area where they fell short. They either met or exceeded my expectations throughout the whole process, from getting the quote, to placing the order, to coordinating the order, to coordinating the installation, to the completion of the project. The installer took extra time to ensure a quality finish, and his attention to detail was truly admirable.
We just had our front windows and front door replaced by Brock. The salesperson was knowledgeable and was really helpful during the decision making process. The Installers were efficient and did a fantastic job. Overall a great experience and would use them again, no question.
Brock replace several windows in our (100+ years) old house in Toronto. They took measurements quickly and the installation went smoothly. My only (minor) complaint is that I would have liked their salesperson to take some more time discussing the various options before we settled on a choice, but other than that everything went well and smoothly.
We had Brock install three brand new windows in our house, replacing some old, hard-to-use windows. The process was easy, the sales guy suggested a suitable option, and the installation was fairly quick and very clean. The windows work well and came with a nice screen.
We are extremely pleased with Brock Windows. They were professional, with their advice and knowledge.
They did everything on time, the price was competitive, and the installation was excellent with the installers paying attention to every detail.
I wish we had called Brock the first time!
We had 5 sliding windows, one fixed trapezoid window, and one patio door replaced. The installers who came arrived on time, if not early and proceeded to take out each window that needed replacing. Tarps were put down to protect the surfaces and they worked quickly and efficiently to complete the work. When replacing the patio door we discovered there was rot and the existence of small ants. They proceeded to remove the plywood, cut back the tie and replace the plywood over the damaged area. I sprayed the area removing all the visible ants and then once the window door was installed, great care was taken to waterproof the area, using caulking to seal in all the places that water or ants might get in. For each window caulking was neatly applied inside and outside the window. Once the windows were all installed the bits and pieces of old windows, insulation, dirt and caulking was all cleaned up.
The installers were friendly professional and did an excellent job. I would highly recommend them to anyone.
We recently had Brock Doors and Windows replace the upstairs windows and a French Door, all staff we dealt with were friendly and acted in a professional manor. The job was done on time and on the date specified. We are extremely pleased with the service and workmanship that was done and would not hesitate to use them again.
We had all our windows replaced - upper level - basement - powder room on main level - patio door, a new bow window installed and a 60" kitchen window, which replaced a very small kitchen window. The installers had to cut out the drywall and brick for this installation. They did an amazing job! The product and installation exceeded my expectations. We will be looking to have the front door replaced in the near future and will definitely use Brock.
We had Brock do our windows and front door about two years ago at a cost of about $18,000. The work was completed on time by a courteous and professional crew. There were no surprises and no extra costs.
This past September we had another door replaced with the same positive results. Brock is a very good company to deal with in my opinion.
They came in with a great price and and had more knowledge than any other company. The installation was done on time and very professionally. The worked clean and fast. The work was done so well we will have them back to do our windows.
We are very satisfied with our new windows. As well with salesman who came to discus them with us & the installers who came to install them. All where very friendly & informative. The installers worked very hard all day & did a wonderful job. They did a good job cleaning up after. The windows look fantastic & we thank the two fellows once again for all their work.
Windows Installed by Colin and Kevin and they did a fantastic job. They arrived on time, set up the tarps and worked consistently! They did a wonderful job, finished off the nail holes and corner trims. They cleaned the windows, removed all debris and vacuumed the floors.
Courteous and well mannered, they answered all our queries and concerns and were very helpful.
The salesperson Ken also did a great job, answering all our questions. And working out the best deal for us.
To be highly recommended!
Thank you for a job well done.
Many years ago we had Brock Windows and Doors install our windows and decided to check to see about their doors. Early this summer we went to Brock office to look at having a new Front Door and a new Garage Door. The sales representative was helpful with explaining what Brock Windows and Doors offered. We booke to have someone come out to take measurements. My husband and I explained what we wanted and everything was finalized to have our doors ordered. Our Garage Door and Front door were installed and we absolutely LOVE doors we chose. The installers were prompt and cleaned up after installing our doors. We cannot thank Brock enough on our beautiful Doors. We highly recommend Brock Windows and Doors.
I walked into the showroom knowing the size of the window I wanted. The salesman made some good recommendations and the window was ordered. Later that day I got a text from the installer asking for pictures of the existing window. He was able to determine whatever he needed from the pictures saving an in-home visit. A few weeks later the installer called to arrange a convenient time for the installation.They showed up when scheduled, cut out the old window, enlarged the opening and installed he new window in just a few hours. They were polite, fast and left the area clean.
Great job Brock team.
I highly recommend using Brock. Very professional team, and everything completed as scheduled, from receiving a written quote, to installation. Installers did a beautiful job, and left no mess behind. We'd use them again.
Professional and efficient sales and service. Scott my sales rep provided an excellent presentation and demonstrated the many benefits of replacing my windows. His quote for the job was quick, efficient and very fair.
There was a small crack in the seal of a window during the installation. Brock immediately contacted me and make arrangements to fix the problem... and they follow through without any issue.
We are very pleased with our new Mirage Door. It looks great and is very easy to operate, thanks to the Sales person who told us about something we did not know existed. It has allowed the outside in ...what a treat!
The service starting from the telephone representative to the visiting Sales person to the Installer was excellent....all a credit to the Company.
I would highly recommend Brock Door and Window Co to friends and neighbours.
We got a new door installed recently by Brock Doors and Windows. They were excellent! Our installers (Stefan and Ian) were punctual, and got to work as soon as they arrived. They worked very efficiently despite it being a hot day, and I loved the fact that they did a thorough clean-up after finishing the job! Great customer service! We've had the door for a month - a pleasure to view, walk in, walk out or just stand next to it.
Found this company to provide great service! With Initial issues on our measurements, their customer service stepped in and worked diligently to resolve the issues and ensure our installation happened on time and within the quoted cost. The installer's was friendly, professional and it was good quality work and clean-up. As an extra note, the installer's actually came to complete the job on a Sat, that they did not normally work, to ensure it was done on time!
Recently, Brock installed a kitchen door prior to the start of our kitchen renovation. Phil, our salesman, ensured us that the door was installed in a timely manner. Alex, the installer, demonstrated professionalism, skilled workmanship, attention to detail and pride in his work. In December 2015, Brock installed both a front entry door and a side garage door and the job was completed by Christmas. Many, many thanks to Phil, Alex, Diane and the entire Brock team for their professionalism, skill and dedication. I would not hesitate to recommend them to anyone. Well done!
We had Brian from Brock Windows come out to give us a quote for a back door and 3 basement windows, he was very knowledgeable and gave us a good price for both items. We weren't sure if we would do both things, but after talking with Brian we decided to have both the door and the windows put in. We are not disappointed, the installers were on time, knew what they were doing, cleaned up their mess. Very pleased with the job!
I had Brock Doors and Windows come out to give me a quote for some windows in my basement. They were by far the best priced for great quality windows. Scott was my salesperson, he was very knowledgeable and knew exactly what I wanted. I decided to go with them and Kemar came to install them. He did an excellent job!!! Very kind person. Looking forward to getting more windows installed by Kemar, as soon as our renovations are done. Highly recommend Brock Doors and Windows.
We had a great experience with Brock. We received a couple of quotes, but we loved the service and prompt quote we got from Dave. Windows were manufactured and installed within the promised timeline and quality is top notch.
Install went without a hitch and we're happy to report reduced noise levels entering from the road nearby.
I would definitely recommend.