Brock Doors & Windows Inc. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your homes heating and cooling efficiency. Specializing in custom vinyl windows, pa read more...
Brock Doors & Windows Ltd. began operations in 1990 and has received 231 reviews for an overall customer rating of 4.8. The average rating for businesses providing similar services in the Brampton area is 3.3. Write a review
We had a very positive experience with Brock Windows. Our salesperson was friendly and professional and did NOT try to pressure us into spending more than we had planned. The installation crew was friendly, professional and worked quickly and efficiently. They did a wonderful job of cleaning up after the installation. The windows have a lifetime warranty and look great. They change the look of our home and are quick and easy to open, close and lock. We are really happy with our decision to choose Brock Windows.
When spring came & went to clean my windows found 4 windows the E gas had gone & my windows were foggy, contacted Brock Windows on McCowan RD Scarborough, & spoke to a young man, (Mike). We arranged to have the windows measured the following week, & who showed to check them out but the salesman Mike (I expected it to be a contractor) We agreed on a price & In 3-4 weeks they were installed.
The installers arrived on time, went right to work, cleaned up afterwards, checked with me to see if work ok.
I am a recent widow, & needed help to put my blinds back up, I thought the windows were set in too far, but to the rescue came Mike, & installed them for me.
Excellent experience from beginning to end. Professional sales representative, quality product and a great installation team completed our project on time. We could not be happier with the results.
I contacted Brock Windows (as they came highly recommended to me by my neighbours) in order to start the process of replacing the windows in my home. Right from the start, the salesman I was dealing with was excellent. Brock's prices were very reasonable compared to two 2 other quotes. Most importantly, he was professional, very responsive, reasonable and accommodating, knowledgeable and prompt. I also particularly appreciated the time he took to walk through different options that were available. For me, windows are an important component of my home and being comfortable about the quality of the work was a priority. Brock provided that level of comfort right from the start. Finally, the actual installers were delightful to deal with. They were professional, clean and very personable. I highly recommend Brock Windows.
I was very pleased with Brock my two doors are great can't wait to get the rest of the windows done. They have a huge selection to choose from the salesman very helpful with helping us with our selection and the installers were great.
We purchased two triple glazed krypton windows for our master bedroom. This was the second window purchase we had made through Brock Doors and Windows. Given that our first experience was so positive, we had no hesitancy going back to Brock Doors & Windows. We were pleased to have the same salesman and installer. Once again our experience was excellent from the beginning to the completion. We were extremely pleased with the quality of the windows and also how they have enhanced the appearance of our home. We were very happy with the install, thanks to the hard work, skill and experience of the installer and his assistant. We would not hesitate to recommend Brock Doors & Windows to any friends or family who were looking for new windows or doors.
Excellent customer and service tech response to my call regarding window needing replacement. Both Jennifer and Nick provided excellent service with a smile.
Would highly recommend Brock Windows for quality workmanship and customer service.
Excellent service and work. From the salesman Phil to the installers, everything went according to plan. We are very happy with our new doors and windows. We would recommend Brock to anyone.
Steve is a pleasure to work with - he is knowledgeable, honest and his recommendations for types of windows are always spot on. The quality of the windows is good - the team did a great job installing and keeping the work space clean. We highly recommend working with Steve if you need to have new doors / windows installed.
My wife and I were very pleased with the outcome of our Windows and Front Door replacement and we are happy we chose Brock for this important project.
I can't tell you how pleased I was with Amry and his crew. His experience and the way he carried himself and his crew throughout the entire installation was miles above professional. His attention to detail during the installation was impressive. He was able to answer all of my questions and made me feel absolutely relaxed, even though I was there watching the installation. He is an asset to your company.
We can't say enough of the amazing job Brock Doors and Windows did from start to finish. Their sales rep, Ken, was great to work with and took his time making sure we got what we wanted. Ken was very hands on guiding us through the selection and planning process by recommending incredible changes which we greatly appreciated. The final product wouldn't have been as impressive without Kens insights and incredible product knowledge. Pricing was affordable and we trust the windows and doors will last the test of time given the excellent installation and quality of product. They have a huge selection of modern products to match our needs in renovating a century home. Highly recommended this company and sales rep due to the high level of service we received.
I just wanted to express my appreciation for Nick's effort on the installation of the glass in our master bathrooom. I was personally very pleased with your professionalism and quality of work and care. Specifically, excellent workmanship skills, quick and tidy, coupled with your ability to listen to all my questions about windows care. Furthermore, you saved us time by letting me know we need to seal the window frame before installing blinds and without asking adjusted our front door.
I had Brock install windows and sliding doors in my Duplex , top and main floor in l997/98. The windows are great and they did a great job... This July l had them install 7 windows in my basement ..I got a great price and the installers did a good job, cleaned up after and were careful when working inside the house..I did get a few estimates from other companies, I am very satisfied with the work that Brock has done for me, and highly recommend them... The windows are easy to open and look great.
Recently I hired Brock Windows and Doors to install 6 windows, and 2 patio doors on my house. They did an excellent job. The staff was courteous, efficient, and completed the job in the same day. I would never hesitate to hire them again, and recommend anyone who is looking to renovate a project in their home, to use their services.
Thank you, Brock Windows and Doors!
Did a lot of shopping around for companies to replace our windows and patio door. Had 7 companies come and give quotes for the work, which was for 19 windows and 1 patio door. Spent a lot of time reviewing the various companies on sites like this and others and also looked into the actual windows that would be supplied, what they were made of, who actually makes them and on and on, drove my wife nuts looking into it. In the end I narrowed it down to two companies one of which was Brock, based on price, product and reviews. In the end I went with Brock and I could not be happier. Brock was not the cheapest and was not the most expensive but they were comparable to other companies offering a like product. The salesman Tony was excellent and made the extra to come out to the house a second time to review the other companies quote and to answer additional questions. I had a special situation with existing shutters that were on the inside of my window frames that I had to be guaranteed would still fit when the windows were done. This fact eliminated several companies from my list right off the bat as their solution was to put in similar windows that I already had that were terrible and failing, Brock would do it properly with a true brickmould and a step jam on the inside. Brock was the only company to explain this fully to me and explain why it is needed. The installers came by to measure before ordering and they took the time to go through the windows with me and explain what would be done. Windows were ordered and ready for install within the guideline I was given. The installers showed up on time and ready to go. John and Beata were the installers they were amazing throughout. The install as 3 1/2 days from start to finish and they cleaned up fully after each day. Count yourself lucky if you get John and Beata as your installers, they were phenomenal. I have had the windows now for several weeks and no complaints at all, house is a lot quieter as well as we got the triple pane windows and they were actually spray foamed properly to seal all the gaps, house is a lot more comfortable now with no real hot or cold areas anymore. All the shutters fit back in perfectly.
All in all we are happy with all aspects of this project from beginning to end and would recommend Brock gladly.
We replaced 5 old windows with new ones. Brock was able to ensure that our existing blinds would fit back on perfectly. We also replace 2 patio doors, one with a patio door with blinds in it, second one is a garden door with blinds in it. Both of these have greatly improved the look of the interior and exterior of the house. The installers were great efficient and clean. I would highly recommend Brock to friends.
BW&D replaced our powder room, kitchen and main hallway windows. Scott in Sales was very knowledgeable and made sure we got the best deal possible and worked with us to help us decide on the best style & materials. Installation team got the job done very quickly and left little to no mess. Overall very satisfied with the quality of the windows, they have so far solved all the issues we had with the old (ladybugs getting in, leaking air).
I was very happy with the professional manner of the installation team. They were neat clean and skilled. They left my property clean.
They identified potential issues and solved those issues.
Very pleased with this company.
We had two windows and a front door installed recently. Extremely impressed with the installers and their level of care and expertise shown during our work.
Will definitely go with Brock again.
This was my second time using Brock doors and windows. Both times I was pleased with the service. From beginning to end I felt Brock acted in my best interests. The work done was completed with care. Thanks Brock for a great experience, you are my first choice.
Brock has a Great team of people. Right from the person talking my first call, to Kevin Dwyer in sales and with Jim in installation I loved it all through.
These guys made it so easy and I didn't feel any stress normally associated with window changes!
I am very happy with my experience using Brock doors and windows. Mark and Chase did an excellent job with the install, it was finished off to perfection on the inside with the trim and outside sealing and capping. We had about 12 windows replaced with a door and new patio cutout. Did my research prior and made the right choice. On time and everything promised as ordered. No pressure sales or scare tactics. (Another company that came for an estimate spent the whole time trying to scare me about everyone else's work.)
We have had a wonderful experience buying our windows from Brock. The before, during and after sales service for the installation of the windows has been fantastic. We are quite happy with our windows as they have reduced the glare and the heat from the sun. This is quite noticeable as the rooms are more pleasantly cooler this summer than they were in the past.
The installers did a fantastic job of creating very little dust and installing the windows seamlessly. They were polite and cleaned up all the mess from the previous window caulking.
Our salesman, Scott was superb, as he has a wealth of experience and we incorporated a lot of his suggestions, which we feel has increased the curb appeal of the house.
It pays to advertise and the Toronto Star advertisement caught our eye. The very personal and professional presentation outlining the quality of the products and warranty sealed the
deal. Although we waited for a number of weeks we were not disappointed.
The installation was completed in just two days and perfect clean up of old materials was appreciated. Our home looks great!
Brock Doors & Windows Ltd. installed all of our windows and one doors in June 2017. Both their product and service is excellent. Firstly, the windows that they put in are extremely energy efficient. We noticed that when we are close to the windows, it is no longer cold when we are close to the windows and we also noticed a drop in our hydro and utilities bill. The windows also look amazing and professional and are easy to open and close.
Their service is also professional. The guys that came in to install the windows and door did everything quickly and efficiently. They also cleaned up after themselves and were able to answer all questions clearly.
All in all, best place to get excellent quality doors and windows at an affordable price!
Service provided by Brock was excellent from the onset. The salesman was friendly, very knowledgeable, and helpful in the selection of the product.
Installation time was well coordinated, installers were punctual and the job was done within the allotted time.
The old doors were remove and job site was clean. The installer took the time to explain the functionality of the patio door mechanism. He also reminded the customer to register the door.
Brock Windows and Doors replaced my front door this past March and again I was very satisfied with all aspects of their business. From the sales person through to the installation, I was very pleased. They had done the replacement of the windows on my 2 storey home a few years ago and I have yet to be disappointed with anything, either product or service.
Shortly after moving into our 15 year old home, we recognized that the south side windows in particular we definitely in need of replacement. We had 3 companies come in and give us estimates. Our Brock salesperson Steve M. was very informative, and answered questions that were just glazed over by other sales people. He worked with us seeing we had a budget. We are very happy with the end result. The installation was on time, and they were very clean and organized. We are very happy, and will look to Brock again for further replacements down the road.
Working with Brock Windows was a great experience. My husband and I wanted to do our homework for such a large renovation project. We contacted about five different companies for quotes. Bill from Brock was extremely knowledgeable, he answered all of our questions and informed of of some things we hadn't even thought of. The workmen were on time and very courteous, the kept the mess to a minimum and cleaned everything completely before they left. We would recommend Brock Windows and Doors to anyone start to finish!!!!!
I had Brock Doors and Windows put in Both my Doors and 7 windows from the order to the measuring to the installation everything went well.
The installation scheduled for 2 1/2 days took only one day, since Brock sent an extra crew with Philip to get the job done.
Some of the windows had not been changed for 30 years and being so old presented their own challenges and with the house being so small having all the work done so quickly was a welcome relief.
Having to deal with all the challenges Brock's team was Great!!! The mess all cleaned up and All Done!!!
Brock's team knew their part of the job and did it Right from beginning to end!!
I would recommend Brock everytime!!!
Brian was our customer services representative from Brock. We have been dealing with him for years. His politeness, smile wins you over. His expertise of explaining the product is something one admires. I would always look forward to have any of my future work for the house. Very cooperative and always ready to let you know about the new product. In fact this time we had internal blinds for our door to go to the patio. We are very happy with our choice. Thank You Brian.
Was very happy with the way Chris the personnel who installed the windows and door for me he and his partner were very professional and polite. Very clean and tidy. Very happy by the way they handled the install.
Thanks Chris. God bless.
After 14 years, my front door needed to be replaced. I needed something more energy efficient and maintenance free. I couldn't be happier with the door and the service from Brock. Very professional service and installation and I now have a great door!
Despite being the highest quote of the 4 companies I met with, I chose to secure the services of Brock Doors & Windows. I read the reviews about Brock and felt that i wanted to have less hassles and headaches for the installation of all the windows and the back patio door in my house. The sales manager (Brian) that visited our home on a Friday evening was very helpful (even in suggesting the exterior colour) and i got a sense of reassurance as he was very experienced in the industry.
After an installation date was set, there was a change and despite me being upset because plans were already made – Diane called me and explained the situation and handled the matter professionally.
The installation crew was top notch (Amry and his crew) -very professional, fast (all done in 1 day) and they left the place clean. In fact they went above and beyond my expectations on the installation date.
The windows look great and the suggested exterior colour really enhance the exterior of my house. I am satisfied with the work done by Brock Windows and Doors. It cost a "pretty penny" but so far - well worth it.
Our Complex recently awarded Brock Doors and Windows the contract to install brand new doors for the entire complex. We completed faze 1, qty of 13 doors and they look fantastic! The onsite staff were very cordial and kind throughout with each homeowner. The job was completed very quickly and efficiently. We did however have an issue reinstalling the original screen doors but B.D.W.'s are working diligently with our Property Management Team to resolve this concern and proper steps are being made. I would definitely recommended this team for any freehold home or Condo Town-home.
Want to express my complete satisfaction with Brock Windows. From my initial booking appointment where their representative was very warm and pleasant...to meeting my sales representative, Walter Hawkins who was a true gentleman and professional. Walter immediately made me feel completely at ease the minute we met. He walked me through all my options and offered great suggestions on the type and style of windows that were perfect for my house. My installation was performed by Colin and his assistant . Again, true pros! They installed my windows with care and quality workmanship! Inside my home, you would never know that any work occurred at all. The overall experience was wonderful! The Brock team totally gets great customer service and they do offer a great window product! I have already recommended Brock to my family and friends and I wouldn't hesitate recommending Brock Windows to anyone searching for high quality windows at a reasonable price!
Our experience having Brock Windows install 20+ windows in our home was exceptional. From our first meeting with Andrew to the final day of installation, there were no bothersome issues. The installers were absolutely wonderful representatives for the company and Brock should be proud of their workmanship and caring attitudes. The product exceeded expectations and the cost was well within our budget. We have already referred several neighbours and friends to Brock!
Brock windows and doors recently installed my new kitchen window and patio door. Let me tell you, they were first rate. From the initial sales call up to the installation team, first class. I would not hesitate to recommend Brock to all of my family and friends.
Thank you very much.
I purchased my windows from Brock Windows and Doors for the upper half of our house a couple years ago and was completely satisfied with their quality, price and service. So when we were ready to do the lower floor this year I didn’t even call around for quotes I just called Brock Windows and Doors. Like my first experience from the same knowledgeable sales Staff, Steaven answered all my questions, very patient no pressure tactic present and provide clarification when needed. The Installer called and booked an appointment to confirm measurement and arrived promptly as schedule. Like clock work, several weeks later as promised, the Installation date was confirmed. The installers were just incredible, knowledgeable, very quiet, professional and respectful, the inside installer removed his shoe before walking on my hardwood floor. Both installers were highly efficient and worked together as a team, cleaned up after themselves and did an amazing job and did a complete tear out and install of 11 windows and a patio door in a day and a half providing the works.
The North Star Windows are great, we went with the triple glaze all casement type, seals well, extremely smooth and the closes out the outdoor noise. We have had these windows for over three years in the upper floor and know we’ll be just as happy with them in the lower area as well. Good Product, sold and installed by a Great Team I think you’ve got a winning combination going here guys.
I highly recommend Brock Windows and Doors to all my friend and Associates
Had eight Windows replaced from Brock. Right from the start felt very comfortable and confident getting the work done by Brock. Love my new windows. Installation was done within a day and cleanup was done as they went along. Very friendly staff and work crew.
Love, love my new windows.
Thank you Brock!!??
Our patio doors were old and the seal had broken in the frame causing an ugly stain across the entire glass door. I am so glad I called Brock Doors & Windows to repair the problem. The moment the Brock Representative entered our home, I knew we were in good hands. He was professional and caring and took the time to explain all our options. After selecting the patio door we wanted, a few weeks later the installers came to replace our glass door. They worked quickly and efficiently. We are extremely happy with the product the company installed. We now can view our lovely backyard garden through our beautiful patio glass door.
Thank you Brock Doors & Windows!
Bill came to the house and gave us a quote on the 8 windows that we knew we needed to replace. While he was here he also gave us a quote on the front door. He suggested that we go to the showroom to see how the windows would actually look and open. While we were there, we also looked at the garage and patio doors. we had Bill come back to give us a final quote based on 8 windows, a front door, patio door, fire door and garage door with new hardware as well. Harry and his crew came to install everything. It was planned to be a 3 day job. It actually got done in 2 days. They were very polite, kept the house clean, and answered any questions we had. He even made sure we tried everything out before he left in case we had questions. We love the outer capping that they did on the woodwork around the front door, patio door and the garage door. Everything looks perfect and will be easier to maintain. We will certainly recommend them to anyone we know who might be looking for new windows and doors.
I had the windows replaced at the front of my home. These were replacements from about 10 years ago that had not stood up over time and I had leaks down walls and into the ceiling below. The installers were great - professional, efficient and cleaned up well afterwards. Brock is not cheap but worth the cost. It looks great.
Brock walked us through process of replacing our patio slider. We already had estimates from the big box stores, Brock's quote came in under all three! The installation crew were on time very professional and answered any questions I had. I would highly recommend Brock to anyone needing doors or Windows.
We have had all of our windows and doors replaced by Brock. The install people were very professional. We recently had a problem with our entry door and Brock responded even though it was outside of the standard one year warranty. The technician was great and had a fix that was unexpected and better than I had anticipated. Overall a great company to deal with.
The salesrep Phillip was very knowledgeable and helpfull with all information that was needed for me to make a decision on my purchase. The installer Stephan and David were a great team in the getting the job well done and in a timely manner. We are very happy with our decision usig Brock Windows and Doors.
Brock windows and door replaced my window in the master bedroom. They do amazing work very professional. I have had many windows replaced by other companies in the past that all were never sealed and all will have to be replaced. I will only used Brock windows and door for all my future needs.
The saying is true, you get what you pay for. Cost a bit more but excellent quality.
Nick was very courteous, helpful and took his time to explain what the problem was. He was very professional and arrived as stated.
This was the first time I used Brock Doors and Windows and I was thrilled with their service. Every person that I dealt with was professional and kind. Answering all my questions. I had my oversized patio door replaced and Stefan was able to keep my original trim on the inside frame. Although this took some extra effort when removing the old door, not a scratch was made to the trim. Stefan and his partner were quick and friendly and cleaned up everything. I would highly recommend Brock to my friends!
We looked to have all of our windows replaced as our house was over 10 years old and had settled, causing the old windows to become very difficult to open. The sales rep was great and was able to answer all of our questions and recommend some great window styles. The crews that did the install were professional and were great around our dog and young son - they were able to keep the noise to other parts of the home while our son napped through the install. All in all, we are very happy with their service, and did come back to them as we had all our windows replaced in 2 years in separate jobs.
My family and me are really pleased with Brock Doors and Windows cause the exceptional service that they provide us with the installation of a new Storm Door and a new Front Door in our townhouse.
Thank you very much Brock Doors and Windows.
I previously had windows installed by Brock Doors and windows, I was very happy with the workmanship of the installers. I am a repeat customer, asked for same sales man, same installers. Everything went to my satisfaction. Would definitely recommend Brock.
The installer arrived within the time frame. As he was the only installer the job took a little longer than I thought it would. But the workmanship is excellent. The framing of the door and windows was done to perfection. The installer did a very good of cleaning up both inside and out. Friends who have visited think the door is great and say it makes the living room look much bigger.
My family and I were pleased with the replacement of 10 windows. Steavi and the crew were punctual and did a professional job. The windows look great. My family and I are actually looking forward to winter now ...well with quality sealed grade A windows in place. Needless to say the inside comfort, exterior glam, and lower heating bills are welcomed. This was a great experience.
Thank you all for a job well done.
We had our front doors frame replaced under warranty due installation errors made by the door installer. Nick, service tech, was very helpful in identifying the issues and provided design recommendations to remedy the problem from happening again. Jenn was also very helpful in coordination the whole process.
I was very impressed with the level of service I received, from my initial contact to the finished job. The company kept me informed which is all most people want. I have worked in the service industry for 35 years so I know what good service is. The windows look great.
We needed custom windows for a home renovation project. I found Brock online. They had a great site. I emailed them and got a next day response. They were incredibly helpful (Alex), solving my problem immediately and even contacting my contractor to insure the order was technically accurate. I went ahead and received 2 windows that fit perfectly within 3 weeks. I was told it would take 4 to 6. AMAZING...and this was for a $600 order. WOW! They care, they service, they delivered against their promise. Use Brock!!
I had Brock Windows and doors installed. Sandy the sales rep was great. I received the best pricing and a wonderful product. The installer was very polite and tidy. The windows and doors are absolutely beautiful. I would recommend Brock to everyone that needs new doors and windows.
Excellent service from Brock Windows , start to finish . Everyone we dealt with for very
Kevin our sales rep was great. He advised us which widows would work best for our home.
Kevin recommend that we go to the show room, which we did and that was very helpful.
The Installer Amry and his assistant went above and above when they came to install
the windows. They cleaned up and made sure each room was spotless.
I would defiantly recommend Brock Window and Doors to my Family and Friends.
Brock Windows has good product, very high on quality and fair price league. Installation crew got on time, prepared and installation went perfectly. Customer support and follow up was very prompt and professional.
Good job Block Windows. :-)
My Backdoor Lock on my Sliding Glass door broke and it wouldn't lock anymore. I called the condo who in turn called Brock Doors and Windows and they sent out Nick who was very prompt, got the job done in no time at all, with a great sense of humor and very polite. It was a pleasure to have him in my home, and he did a great job. Brock Doors and Windows have great, great fixers !
The front windows of our Day program got a large crack and became unsafe for our clients. We contacted several companies to come and give us a quote. When Steve Frame came to see us he was amazed by the clients we serve and felt that something should be done. He contacted the president and was able to get approval to have our windows completely paid for!! Thank you Steve for your amazing understanding and giving back to the community. This allowed us to afford new computers for our program (serving adults with developmental disabilities)! The crew was great and very supportive.
Thank you Nick, Gino, Sebastian & Alex. :)
We had this window installed in out kitchen. We had a couple of other quotes but Brock gave a fair price and we were familiar with their work since they had installed out bedroom windows last year. From the beginning with the quote till the end result we are very pleased! The install was on time and was completed in a professional manner. They made sure the outside property was cleaned up and everything was taken away.
Brock was recommended by a friend and I am very glad he did. Everyone we dealt with from Brock was attentive and helpful, they provided a great product at a good price and Harry and Jorge were meticulous in their installation work.
My wife and I decided it was time to replace our 40 year old doors, and our neighbors recommended Brock. From the time we called Steve Matika, all we had to do was choose all what we wanted. The installation came when promised, and was done cleanly and quickly. We were most happy about dealing with one company for both the manufacture and installation of the doors. We were so pleased with the workmanship that a few months later we ordered the installation of the glass sliding patio doors. Same pleasant experience. Last we went back to Brock just last month for a second storm door for the side entrance of the house. There were two delays, one due to an illness, and the second because of weather, but they were well communicated to me as early as possible which was professional.
We would happily recommend Brock windows and doors to all of our friends and family.
I had a front door and patio door installed. I couldn't be more happier. Their work is amazing and they are meticulous in every detail. The final result is awesome.
Great customer service, great windows, great price. Just had Brock in to do 15 windows. They were on time and extremely efficient. Have and would recommend to anyone in the market for windows and doors.
Replaced front door and side light. Brock was 33% cheaper than Home Depot for the door and installation (exact same door by same manufacturer). Quality of door fit and finish are excellent. Installer was neat, polite and very competent.
My experience with Brock Windows and Door was excellent, Salesman Andrew was great at explaining everything, Harry the installer done a beautiful Job, I am very pleased with the Job.
We can not say enough wonderfully fantastic things about our Brock window experience from purchase to install!! My husband and I waited 4 1/2 years before installing our very old and extremely large front window. We had obtained various quotes from different window suppliers over the past couple of years. However, we were immediately sold on our sales and consult meeting with Andrew of Brock. His knowledge, suggestions, demeanor and personable approach were fantastic!! As an added bonus, Andrew’s pricing came in significantly lower than that of other manufacturers. We were unwavering and confident with the name brand of North Star and the expertise of Brock Windows and Doors. Our measure and install experience was absolutely AMAZING!! The window arrived earlier than anticipated and Eugene and Oleg were the most wonderful, patient, polite, hardworking and neat and tidy installers we have ever met. Upon completion, our living room was left absolutely pristine as though a window had not even been replaced. Our Installers went above and beyond in every way, even offering to fix a glitch with our front door that had driven us mad since we moved in. We are beyond pleased and our 3 children watched these 2 men work diligently the entire time. They were endeared with Eugene and Oleg’s kind and sweet approach and also really enjoyed their experience! They are still talking about it :)
We love LOVE our new window and have already received compliments from neighbours as it is extremely large and now a beautiful showpiece which faces the street off of our porch. It will be Brock all the way from here on in for any new windows and doors we purchase in the future!!!
We had new double doors and a storm enclosure installed. Brock was excellent every step along the way. The sales consultant was patient and knowledgeable. The removal of the old door and enclosure and the installation was on schedule. The installers were professional, pleasant, clean and fast. The finished product was excellent. I highly recommend Brock Doors and Windows.
My experience with Brock Doors and Windows was exceptional. Every person I dealt with regarding the purchase of my exterior doors was professional, knowledgeable and very pleasant. Suggestions were offered and every detail was covered. The installers work was precise. I would absolutely recommend them.
Brock Windows did a great job replacing our existing windows, The installers were excellent....prompt, courteous, very clean and tidy. They represented their company well. The only negative was the poor communication that we experienced with the office staff. We asked for black hardware and were initially told that it could not be done at the factory level as the order was already in production. We were told that they could be popped in onsite for an additional charge. This felt like a cash grab, however we did not like the metal color and since we wanted to paint the interior black white hardware was just not going to work. We called the office after waiting several days for the price to do this. At this time we were told that black is not available. This was a huge disappointment. When the windows came, they actually came with black hardware. A great surprise. However the entire thing was poorly handled.
In the end we got what we wanted and are very happy with the product.
We needed 2 large windows replaced with a 'drop down or bottom up' feature. Brock's representative understood what we needed, provided guidance around the options, and delivered exactly what we were looking for. The installer was professional, arrived when he said he would, and the work was very neat. When we have a need, we will call them again and in the meantime, we've referred them to a friend who also needs some windows replaced in an older home.
This is the first time I've used Brock, and I was very satisfied from start to finish. Michael knew the product inside and out, and was able to tell me exactly what would work for our application. We replaced our large, floor-to-ceiling windows with a set of Imagine Sliding garden doors from Novatech, and they look fantastic.
The installation team was courteous and professional. Mark and Chase arrived early and finished on time. They kept their work area clean, and were very careful around existing structures and furniture. Their attention to detail was evident in the way they reused existing siding to fill in some of the gaps to avoid having to colour match after the project.
We'll use Brock Doors and Windows for our next project.
Brock has completed the first phase of new window installations on our property with a total of eleven windows – nine more to come. We signed the contract in September 2016 with installation originally scheduled for November. However due to an unforeseen conflict with an overseas trip we asked for it to be deferred to January, 2017 and yet again to April, 2017 to winter months. We are extremely pleased with how they accommodated our ongoing rescheduling requests. We are very pleased with Brock’s customer service for changes, follow-ups and responsiveness. They have installed triple glazed North Stars windows in our house and the installation has been done in a most professional manner without rushing the job. The same people who measured also installed, so handoffs issues were avoided. Everyone we dealt with from the sales person Scott Wells, to the installer Harry was competent, knew their stuff and met our needs. The back office people were equally thorough and understanding from the office manager Betty Lou to the project coordinator Ian McKnight. We would definitely recommend Brock for their expertise, and product quality. They were not the lowest quote but in the end perhaps best value. We have given the contract for phase 2 to complete the rest of the house. Scott has been awesome in offering a deal to match phase 1 of the contract despite the changes we have made and the price increase over six months. Bottom line, these guys are excellent in the product and value they deliver. 10/10.
Worst experience possible. It took 5 months to get 1 window and a door installed. First window broke at the plant . Second appointment cancelled after my wife took a vacation day and the appointment was confirmed the day before. Rescheduled for a Saturday morning only to discover the window was ordered wrong. I had to call back 2 weeks later after not hearing from them to finally have the window installed.
Mr. Findlay, we're very sorry to hear of your dissatisfaction with your project.
We work hard to ensure the satisfaction of all our clients, and when errors do occur we do our best to resolve them alongside you as efficiently as possible. We do agree, 5 months is a lengthy amount of time to wait for the correct window to be installed but do to unforeseen circumstances the timing was delayed and for that we're very sorry.
We wish for all of our clients projects to go smoothly, but occasionally errors do arise and we do our best to prevent these matters from happening and to rectify it effectively for you, we do understand a $250 credit was issued for the inconveniences you've encountered. We appreciate your feedback Mr. Findlay, as this will help us take better preventive measures in the future and will be mentioned in our upcoming training sessions.
Your satisfaction is very important to us, and we're glad to hear that your window has since been successfully installed.
We recently had our main living room picture window replaced on warranty after it lost a seal. A number of year ago Brock had replaced all the windows in our home, and when we called about this window we were put in touch with Jenn, a Service Coordinator. Jenn was great, she asked for some photos of the window and was quick to communicate by email. She made arrangements for replacement glass, arranged an install appointment with us, and followed up to ensure everything went smoothly.
The two Service Representatives who showed up to complete the install, Nick & Alex, were terrific. They were punctual, polite, courteous to our home, and finished the job quickly and professionally. They were done in no time, and everything looks as good as new!
Thanks Jenn, Nick, Alex and everyone at Brock!
Nothing better than trades and service providers you can count on. I had Brock replace all the windows of my 1908 Palmerston Blvd house about 6 years ago. They did a great job and they still look great.
When I needed a new door for one of the units, I didn't think twice about calling back Brock.
My rep for the windows was Kevin who has since been promoted to Sales Manager, which in itself is a testament to the quality of the employee and the desire for him to grow with the company. My job was handed over to Brian, who also did an excellent job. Door looks great and pricing was what it needed to be.
The crew of 2 installers arrived in time and continuously worked and they were able to finish the work ahead of their schedule. And they made sure all the floors were protected with the coverings and they cleaned up every room before going to the next room. The quality of workmanship was excellent!
I was very happy with the service provided by Brock. Brian came to our home and explained all the pricing and options. Harry and his helper Jorge came on time, finished on time and wentire over and above to ensure we were satusfied. They explained how everything worked and showed us everything they did. I would highly recommend them. I also was contacted by Stevie at the office and she was extremely helpful and kind.
Brock Doors and Windows recently replaced our living room Bay Window and family room casement windows. A few months ago we had the kitchen window and bedroom window replaced. We also had the sliding patio door, garage windows and back door replaced at that time. I am very happy with the new windows and doors. I really like the internal blinds in the doors because there is no need for any additional window covering so it has a clean modern look. The casement windows are really great too because there is only one latch and the handle folds down. Our other casement windows had handles that stuck out - and these are so much better.
Our Brock Doors and Windows sales representative, Steve, is very knowledgeable and took the time to explain the different options available. The customer service staff were helpful and resolved issues promptly and to our satisfaction. The installers were clean and efficient. We will definitely call Brock again.
We are very happy with our new windows from Brock Doors and Windows. From the initial consutation to the final installation, everyone we dealt with was courteous, knowledgeable and efficient. The installers were fantastic. They were prompt, friendly. They layed down tarps in all areas and cleaned up before leaving. They even helped fix a problem area. I would highly recommend Brock Doors and Windows.
I hired Brock to have an expert take a look at our bathroom and suggest the best type of oversized window (which another window company said would be ridiculous). Our sales rep Bill was very kind and went over all available products to make the best suggestion for our room; a triple pane casement window with a crank to open from the bottom. We ordered the special size we wanted which he said "any size you want as long as the walls can support it, it can be done". It arrived within the timeline he estimated and our customer service rep contacted us to set up our install based on my availability.
Our installer Kamar showed up early, laid down runners to protect our floors, from arrival just before 9am he was leaving by 12noon. Kamar cleaned up all debris from my driveway and closed my gate without being asked. Then before leaving he went over my invoice to ensure I received everything I paid for. He even left extra shims and finishing boards so as not to obstruct the window for when the walls of drywall go up next month. Kamar even showed up 3 days after the install to make sure the seals and insulation set properly and he shaved down some of the insulation on the outside before sealing it with weather seal.
He is definitely a professional in his craft and Brock has a great team to support you along the way. If you are investing into your house, this is the company to use as you will not be disappointed.
This is the second time I've used Brock Doors and Windows. I've been very happy with their service and the quality of their products and the customer service is outstanding from the people in the office. I had two windows retrofit and a new back door.
I've been even happier with the people they sent over to install the products - Ziggy and his assistant (sorry, I can't remember his name) great guys and they did a super job. They left the job site really clean and even fixed my screen door so it shuts properly as well as "fine tuning" the door that was previously installed that was beginning to stick. Just a two minute job, but it sure meant a lot.
If I hadn't already replaced all the windows and doors in my house, I'd use them again! I will definitely recommend them.
I was shopping around for the best deal and quality products as I know this is a project that is important to us. I emailed Brock windows to get a quote and got a call from Philip one of the best consultant for Brock. He eventually came over to us at our own time and took a lot of time to explain the benefits of the windows and we were happy with his insight. Philip was very good in terms of recommending the giving us his personal experience with Brock windows and products. We were also very happy with the price he gave us along with the installer Jim. Jim came over to measure the windows a few weeks before the instillation was done and also assured us that he will get the job done in one day and on the day of instillation I was happy with the instillation as the measurements were precise and no mistakes made.
It was a pleasure dealing with Brock Windows and Doors from the very beginning. the price was great, the quality of the windows are awesome, the workmanship is excellent. I couldn't be happier with the finish.
We started looking at front doors about a year ago. We had used Brock in past for new windows and sliding doors. We had received such excellent service it seemed the only place to go!!! So happy we did!! Down to details such as coping, door handle hardware, kick plates, Brock gave us many options as well as honest feedback They are pros at what they do I would not hesitate to use again or recommend to family and friends. Excellent service from purchase to install
We chose Brock Windows to install 5 new windows in our home! The price was very reasonable and the job was even better. The installers were fast, efficient, and courteous. They came in and laid tarps to ensure that the carpet and floors would not get dirty. They did a professional job finishing the trim around the windows inside and out. They cleaned up, didn’t leave any mess and it was great.
Excellent quality and professional service. I would recommend them to anyone who asks.
Brock Doors & Windows is an excellent company. At the showroom, the showperson was very knowledgeable and helped us tremendously in choosing our new front doors.
The person was very polite and friendly. The company installed the doors in a timely fashion. When we discovered a minor flaw, they came out quickly and remedied the problem.
My wife and I purchased a new entry door from Brock Windows and Doors. We are very satisfied with the final product. The salesman, Michael Nolet Jr., was very easy to speak to, answered all of our questions and knew his products. The installation was excellent and clean up was perfect. We would recommend Brock to everyone.
From the 1st phone call to the after installation follow up call customer satisfaction was the order of the day. Every step of the way I felt valued as a customer and nothing was taken for granted. The final product is exactly what I ordered and I am looking forward to using the top mounted screen as suggested by my salesman, as I have a dog. Installation was terrific too. Would I recommend this company? Absolutely, I would.
I loved the salesperson; he was the least "salesy" of a person I have ever met. He allowed us plenty of time to decide, explained to us all our options and was very clear about the timeline (it took almost 3 months to get the door installed). The installation was beautiful- my family and I can't believe the aesthetic difference the new door made as well as just how much warmer the entrance it. The installers were a little messy- it was super cold and they kept walking into the house to warm up, in their shoes (I was not happy about cleaning the entire main floor of the house after work on a Tuesday evening) but despite that I am still very happy with their service and product.
I am extremely delighted with the outstanding service provided by the team at Brock Doors and Windows Inc. From the initial contact with Scott Wells (Sales Representative), the scheduling of the job with Diane through to the installation by a fabulous crew headed by Frank, the company was a pleasure to deal with. Each of the individuals I dealt with was professional and courteous. The installation crew did an outstanding job while respecting our home and keeping it tidy. They were truly skilled craftsmen. I would highly recommend that anyone looking to replace windows and/or doors to use Brock Doors and Windows Inc.
Replaced our patio door and am really happy with the quality of the product so far. Both salesman (Bill) and installer (Kemar) were great to deal with. An error was made on our quote. This resulted in door opening in the wrong direction. A kit was ordered to correct this and within a couple of weeks, it was fixed promptly by the original installer. I would recommend this company based on price, customer service and professionalism.
We are extremely happy with our decision to buy our custom sliding door from Brock Windows and Doors. We got an attractive, highly efficient, and affordable door. It was installed as per the quoted timeline and the team was very pleasant and knowledgeable.
This patio door is our front door and opens to a room with a pool. It was very important to us that the door provide the utmost insulation properties and be fitted perfectly.
The came through on their promise of quality and professionalism.
Installation crew was prompt, professional and left no mess behind. I'm now the envy of the street. My house looks like it's been renovated just with the new windows. Will definitely recommend Brock Windows and doors.
I had a positive experience with Brock Windows. The salesman suggested the type of windows we should install and I was pleased with the end product. The price was competitive and the service from the administration to the the installation was very professional.
Brock did a great job providing and installing high quality windows in our basement. Our previous windows had a bad draft and was a security concern. The new windows are well insulated and well locked. Brock came in with professional, friendly, fair and efficient service, and were in and out of the house swiftly. I feel I can trust Brock to be a reliable company and would recommend them to anyone!
Brock installed 2 windows, a patio door, a front door and garage door. Despite some initial gaps in communication, both projects were done on time and the garage I believe was early.
When I had a bit of a problem with the garage door closing, Jaime made time to get to my house within 24 hours and corrected the problem for good.
Ziggy was great with the rest of the install, and both of them took time to explain how everything worked, and made sure each was installed up to spec. They left the inside of the house as clean as when they started.
Very pleased with the work, and the house was warmer in 3 hours than it had been all winter.
Was very pleased with the service I received from Brock. From the Salesmen providing me with all my options, giving advice and measurements, providing me with a quote and suggesting sleeker hardware which I am very pleased with, to the installer who came to take second set of measurements and on installation date, we spent half an hour discussing left or right hand door opening. The installer wanted to make sure that I did indeed want my door left hand so didn't install if I wasn't happy. Very personable pair, made me at ease while installing
They installed my door quickly and cleaned their mess outside and inside. Very impressed.
I have been a satisfied Brock windows customer for years. Recently I have been having an issue with the internal blinds in my patio doors. I called Brock and within days I received a service visit from Northstar (the manufacturer). The service technician confirmed the problem and had it fixed under warranty and within the hour. I had previous experience on the quality of Brock windows and now I have it on their excellent after market warranty service. Recommend Brock for quality product and service.
Brock Doors and Windows came to my house and transformed it into a beautiful home! All of us living at 17 massie street in Scarborough are absolutely thrilled with their workmanship. All workers who were involved in the instalation of both front and basement doors. All windows, patio doors and garage door were very professional and kind. Even the cleanups were super duper!!!! All the people at Brock Doors and Windows too were very helpful and friendly and we would gladly recommend brock doors and windows to anyone who needs a recommendation.
Thank you all for the hard and superb job you all did.
Thank you Brock Doors and Windows for doing such an amazing job on all of our windows! We recently replaced our main front balcony window as well as two bedroom window in our home. After months of shopping around and comparing prices we decided on Brock. So greatful we did! Our saleperson was very professional and knowledgeable about all their products and provided us with excellent customer service. The windows were installed rather quickly and our home was left very clean. Wonderful service!
Salesperson was understanding. Installation was great as well. Overall very satisfied with Brock, and with no hesitation recommended to my family and friends. Some of them chose Brock, and were satisfied as well.
We had 3 large windows in our home replaced by Brock Doors & Windows. Dave Shepherd their salesperson was very knowledgeable, and friendly. He went out of his way to follow up on my behalf. The installers were excellent. They were friendly, quick and very efficient. After 3 days we noticed a crack in one of the windows, I contacted Dave and within a coulpe of days I was contacted by Brock Doors & Windows. The window (under warranty) was replaced within 3 weeks. I would recommend this company with no hesitation.
We had a great experience using Brock Windows. From sales to support and installation, everything went smoothly. We are very satisfied with our Windows and we would recommend using Brock to friends and family.
Being in business since 1952, it pleases us to know there are companies that strive to bring a professional work ethic and skilled tradesmen to our site. We are only as good as our sub trades and suppliers and as such we can not say enough good things about the people at Brock Windows.
I had my porch enclosed by Brock Windows when nobody else wanted the job. A man by the name of Erwin told me he would come take a look at the job. Upon arrival he measured up the openings and told me no problem. I was excited he was willing to do the job. He preset a date and on that day the installers came promptly in the morning. The install took all day but when they were finished it was all worth it. This transformed my house and has all the neighbors complimenting the look.
Thanks Brock Doors
Loved them! I used them for my window previously. The catalogue is lovely but I went to the showroom and chose the door, colour, and hardware. The salesman came to the house and pointed out some things I hadn't thought of and I also requested some custom work (more glass and larger executive panel on door). The door arrived on time and is beautiful and installation/clean-up was excellent even though it was a very cold day. A friend used them on my recommendation and is also very pleased.
Brock Windows & Doors is a great company, but it is an expensive experience. Keep in mind you are paying for a salesman to show you every option Brock carries and for their showroom. In our case the installation crew needed to repair and square out the frame because the former owners hired some sort of clown to build and install the door opening that probably used to be a window.
Anyways the salesman was knowledgeable, we are still quite happy with our door. We had to wait 8 weeks due mostly to Brock's popularity for the installers to book us in. We received phone calls to let us know they were on their way, they did a great job cleaning up.
Overall super satisfied but miss some of my money.
We recently had a new patio door installed at my house in Brampton ad the entire process went off without a hitch.
The salesman was knowledgeable and provided a lot of options and advice to assist us in making the best choice for our situation. He took some rough measurements to estimate the cost. About a week later a different person scheduled a time to take some more precise measurements. He arrived when he was scheduled and only took about 10 minutes. He let us know that in a few weeks somebody would call to schedule the install.
Once the install was scheduled the install crew arrived to remove my old door and install a new one. They arrived at the scheduled time and were efficient in their task. Unfortunately, there was rotten wood under my old frame that needed to be replaced before the new door could be installed, but the installers took care of that. They took the time to make sure all of the trim (fit and finish) was done right. The door looks and works great. If I had known, it would be this easy I probably would have had it done a long time ago.