Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your homes heating and cooling efficiency. Specializing in custom vinyl windows, pa read more...
Brock Doors & Windows Ltd. began operations in 1990 and has received 270 reviews for an overall customer rating of 4.7. The average rating for businesses providing similar services in the Brampton area is 4.2. Write a review
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Sales: Professional and helpful.
Product: Windows seem to be of good quality.
Installation: Poor and rushed resulting in property damage:
- Dragged windows along our back patio and front walkway damaging the pavers which now require repair or replacement
- Damage to our front door
- Damage to a pillar out front
- Damage in several spots to a concrete step at the back door
- Damage to an interior wall
- Improper installation of the patio door lock
- Screws improperly installed in the window frames
- and others
Brock Doors and Windows installed our windows and a patio door on March 30th, 2022. As of today, May 11th, 2022, they have not responded to our multiple requests for a plan and timeline to resolve these issues. Brock is aware of and has acknowledged all of the issues, they have pictures of all damages, their salesperson visited to inspect as did a supervisor. Frustratingly, after a month of asking and waiting Brock still has not communicated a plan with a timeline to fix the problems.
We understand Brock is probably busy and we respect that - all we have asked for is a plan - that someone simply respond indicating they’re going to fix this, how and by when. One email with those details was all Brock had to do.
Unfortunately, Brock's actions after the installation have demonstrated that their priority is the sale, not customer service. So, buyer beware - if you’re considering new windows or doors our recommendation would be to avoid Brock Doors and Windows because should anything go wrong after the sale, our experience would indicate that you will have a very difficult time getting those issues resolved.
Horrible company to work with. Look at all negative reviews of this company, the same story of no response to address the problem. The same company response of great concern, elevating complaint(like they are so big?), and providing a phone number that leads to mail box. Installing should go smooth a good window/door company is able to respond when it doesn't. This is not a good company. My experience good at taking deposits, late on measuring, late on Installing, late on repairs parts wearing out in less then 2 years, completely unresponsive.
Save yourself a lot of aggravation and go elsewhere for your windows and doors. In December 2018, I purchased four windows and a sliding glass door from Brock Doors and Windows. The installation of the door and windows did not go smoothly. The lock on the sliding door broke shortly after it was installed leaving us with an unlocked back door. After numerous calls and emails, it was finally fixed. In the process of fixing it, the screen was ripped and that too had to be replaced.
About 6 weeks ago the handle on the screen door broke. I tried to contact the service department at Brock to see about getting a replacement and in spite of calling and emailing numerous times, no one has called or emailed me back.
I finally phoned the sales department as I assumed that someone would answer the phone in sales and spoke to a woman who gave me the extension number of someone in service and promised to follow up with an email to her. I have called her several times and left messages and she has not bothered to return my call.
The other day, the lock on the screen door (which has come out of the casing) jammed and locked me out of the house. Fortunately my husband was home and I was able to get him to open the front door. I'm now afraid to shut the screen door and lock myself out of the house.
Given the shoddy service I received during the installation, I had hoped not to have to deal with Brock again. But obviously that's not the case. I wrote a letter to the company president last week but have not heard back from him either.
I don't know what to do now as I can't get anyone at Brock to respond to me. It's only been 18 months since I bought the door from Brock and it should not have broken so quickly. There are no small children living in my house. Both my husband and I are seniors who are usually gentle in opening and closing the screen door. I don't know how this company stays in business with the kind of service they provide.
Brock did a devastatingly bad job. I was having all the windows, French door and front door replaced and Chris who sold me on everything was great but when problems started arising he was nowhere to be found. Adriana, the project coordinator was horrible, rude, and incompetent. They postponed their appointments or just didn't show up when scheduled numerous times which delayed other projects and wasted our time and money. Once they showed up to install, it was disgraceful. The guys were unprofessional and sloppy and the job was (and still is) incomplete. They scratched the beautiful front door and then installed it incorrectly so that it doesn't close properly, it scrapes everytime you close it. They poked holes all through my house. I had to re-plaster everything. They scratched most of the beautiful new frames, I've had to since get them repainted. I'm looking into launching a lawsuit.
I am impressed with how amazing my windows and doors look! Brock Windows and Doors certainly went above and beyond my expectations. The employees were on time, respectful and worked very hard to get the job done! The quality of the windows is amazing and all of my neighbours are complimenting me everyday. Thank you so much again for a job well done!!!
We ordered windows in April and were told it would be 8 - 12 weeks for installation The installation was delayed until September. It was well documented when we met with the Sales Rep that there was an issue with the height of our bathroom window. When the installation finally happened, the installer refused to do the window. Customer Service will not give us a definitive date to have this window installed. We are told that they will know "in two days" or "by the end of the week", but no confirmation has been communicated. In addition, the trim work on the kitchen window needs to be redone. This was communicated to Customer Service via email including pictures. We have been told that the trim has been reordered but we are not sure that it will be correct since we are not sure if the problem was due to improper measurement or improper installation. No one is coming to remeasure the window. We are extremely disappointed in Brock and cannot in all good conscience recommend this company. Every company has unexpected challenges, however it is how you handle these challenges is what good Customer Service is all about. UPDATE: We received an email on October 2nd from Sandy in Customer Service apologizing for the delay however she cannot give me a date to have the last window installed because the installer hasn't come into the office. I guess the installer doesn't have a cell phone. In regards to the trim issue, she said that someone would contact me 'when they are in the neighbourhood' to remeasure the window. So now I have to rearrange my schedule to be ready at the whim of this person? Now I am getting really upset.
Both doors and all our windows... high quality. Installation team led by Sokol Bace was amazing. Completed the entire job in a day. Great clean up and they too pride in their work. Highly recommend.
We ordered 2 doors on January 29 and were told that were looking at 14 weeks to the installation date. We were contacted a couple of months ago with a question about our sills, but have heard nothing since. On Monday afternoon, after 17 weeks, I called their Scarborough office to find out what was happening with our order. The woman I spoke to told me she's look into it and call me back, and she didn't. I waited until Wednesday morning and called again, speaking to another woman who promised to look into it and get back to me. She didn't either. At this point I'm thinking that they have poor customer service, and that my order has been messed up, likely both. I phoned in AGAIN on Thursday and spoke to a woman named Sandy who called me back in less than half an hour to tell me that the custom colour that we'd asked for on one door had just been approved and that the doors would be 8 to 10 weeks. Sandy, who I believe works in their Brampton office, was able to quickly look up my order and offered me a discount due to the delay. I can't help but wonder if my earlier phone calls caused someone to look into my overdue order and get the colour approval. Seventeen weeks to approve a colour? I also wonder if the Scarborough office was just negligent and uncaring or didn't want to give me the bad news, likely both.
It's worth noting that this week we placed a larger order for windows and a door with Renewal by Anderson. Oddly enough, we'll be getting that order at the same time as the 2 doors from Brock, which means that (assuming both are on schedule) Renewal by Anderson will complete the job 17 weeks faster than Brock. Renewal by Anderson does very nice work, too.
I understand that things can go wrong with orders. If anyone at the Scarborough office had been on the ball they would have noticed the delay weeks ago and contacted me. The way in which the Scarborough office dealt with a customer has earned them a bad review and cost them a further, larger order.
Three yrs ago I dealt with Mr. Sandy Berkley from Brock Windows and Doors. At the time, Brock installed a number of windows in my home. I was so satisfied with Sandy and Brock that I used him/them a second time this year to purchase and install a front and side door. Sandy is highly knowledgeable and helpful, I'm very happy with the products and all the service I experienced from the first contact to the completion of installation.
It started with the sales rep that came to my home with his Brock polo and with a display of the window that would be placed on my home the printing of the cost the serial # of each window to use for the warranty. The 2 gentlemen that installed the windows and patio doors were very clean professional and willing to rxplain and knowledgeable when I would ask they took the time and to top it off i had a problem with the door and just the same professionalism that the prior workers showed the 2 young men that came were just as awesome answered all question and even went above the call that they came for to make sure the surrounding area was not the problem also.
Keep up the good work and staff.
In the Spring of 2017 I thought abpout replacing my door. Due to their extensive advertising, it was the first place I decided to go. To be honest, the first time I went to the showroom I was overwhelmed with the selection and left. By July I decided to try again. Looking at their on-line catalogue I found exact door I wanted and returned to Brock where I saw the door I wanted. Arrangements were made, and BK soon came to look over my existing door and do some preliminaries.
BK explained everything clearly and concisely. He even drew a sketch of the new door which really put the project in perspective. I was impressed so far but I did go through the process of getting several other quotes. This was a complete waste of time, and I quickly returned to Brock to sign the paperwork. I arrived early for my appointment and while there was assisted by another great member of the Brock team that gave me great advice on selecting the appropriate hardware. I would personally like to thank her because the door handle that she suggested was a perfect match for the style of door.
Fast forward to last week and my door was ready for installation - it actually arrived four weeks ahead of schedule. The installer arrived on time with his partner. The installer had also been by in August to do the actual measurements for the frame, etc. Now I am certain that all of Brock's installers are the same, but this man was the epitome of the perfect tradesman. He was meticulous and a perfectionist. It was as if he was doing a project for his own home. By the time they left, it was as if I had a brand new house.
I could go on and on about the excellent service from start to finish, but I will just conclude by saying that from the being to the end of the process Brock exceeded every possible expectation that I had. I would not hesitate to recommend Brock, and will surely use them again.
We needed our older windows replaced and were extremely pleased with the costs, service and work done. Everything was as expected. The install team was very friendly and left the inside and outside very clean. I would use Brock Windows again for any future needs.
I visited Brock's showroom and fell in love with the selection and choices in colors available. The sales person was very helpful at helping me select the right door based on what I was looking for; he was also very patient in answering all my questions. I love my new door, have received lots of compliments from my neighbors.
Absolutely fantastic sales & service. Steve Morgan was professional and extremely knowledgeable in helping us select the best options for our house. Steve the installer was meticulous and the end result exceeded our expectations. Recommending without reservation!
This was the third time we've chosen Brock to replace windows and I would highly recommend them. Brian, the sales agent is very personable, experienced and knowledgeable. The installation crew were very hardworking and their workmanship was excellent. They asked various times if we were happy with their work and asked us to test the windows more than once. They were also very accommodating with a special request that we had. The Northstar windows have a lifetime guarantee, so I'm confident that these are premium windows that are built to last.
One afternoon I went into the showroom not sure what I wanted other than I knew I wanted to replace the front door from 2 doors to one. Ken the sales rep explained the differences in the types of doors and booked an appt to come to the house to discuss options. He was well prepared, took the time to understand what I was looking forward and got the order. The order was produced on time and the installation took one day. Could not be more satisfied with the service, quality of the doors, the installation and finish.
When I first received notice that my unit was going to get a new door, I was worried. I had just painted, and now a bunch of guys with dirty boots were going to come in a smash the place up. Well, I'm happy to say that I couldn't have been more wrong.
The representative from Brock Doors and Windows was not only polite, but fast as well. He arrived at the agreed upon time, and got right to work, being carful not to make a mess. Before I knew it, he was saying his goodbyes and left nothing but a quality installation.
We had windows installed from Brock Doors and Windows and would like to thank them for their outstanding service! The quality and workmanship of the windows is superb!! Brock Doors and Windows showroom gives us a very good idea of what they offer and the sales staff are very knowledgeable and friendly! We would like to thank the following staff for their superb service and they are: Jim, Supervisor, Dorian, Sales Rep.; Adriana, Customer Service, Danielle and Jeff, Installation Team. Our overall experience with Brock Doors and Windows has been AMAZING and we would recommend that anyone who is looking to install NEW doors or windows MUST visit Brock Doors and Windows showroom to see what they offer BEFORE they look any where else!! once again, a heartfelt THANK YOU to the BROCK DOORS AND WINDOWS STAFF row a job well done! Greatly appreciated!!!
Brock Doors and Windows were very professional from the first phone call to the last of the cleanup. I would definitely use them again. They were accurate in their timeline for installation, they were accurate in their measurements and they took great care to protect my flowerbeds which they had to walk through to install my huge front window. I am very pleased.
We had a very positive experience with Brock Windows. Our salesperson was friendly and professional and did NOT try to pressure us into spending more than we had planned. The installation crew was friendly, professional and worked quickly and efficiently. They did a wonderful job of cleaning up after the installation. The windows have a lifetime warranty and look great. They change the look of our home and are quick and easy to open, close and lock. We are really happy with our decision to choose Brock Windows.
When spring came & went to clean my windows found 4 windows the E gas had gone & my windows were foggy, contacted Brock Windows on McCowan RD Scarborough, & spoke to a young man, (Mike). We arranged to have the windows measured the following week, & who showed to check them out but the salesman Mike (I expected it to be a contractor) We agreed on a price & In 3-4 weeks they were installed.
The installers arrived on time, went right to work, cleaned up afterwards, checked with me to see if work ok.
I am a recent widow, & needed help to put my blinds back up, I thought the windows were set in too far, but to the rescue came Mike, & installed them for me.
Excellent experience from beginning to end. Professional sales representative, quality product and a great installation team completed our project on time. We could not be happier with the results.
I contacted Brock Windows (as they came highly recommended to me by my neighbours) in order to start the process of replacing the windows in my home. Right from the start, the salesman I was dealing with was excellent. Brock's prices were very reasonable compared to two 2 other quotes. Most importantly, he was professional, very responsive, reasonable and accommodating, knowledgeable and prompt. I also particularly appreciated the time he took to walk through different options that were available. For me, windows are an important component of my home and being comfortable about the quality of the work was a priority. Brock provided that level of comfort right from the start. Finally, the actual installers were delightful to deal with. They were professional, clean and very personable. I highly recommend Brock Windows.
I was very pleased with Brock my two doors are great can't wait to get the rest of the windows done. They have a huge selection to choose from the salesman very helpful with helping us with our selection and the installers were great.
Brock was great. They had the most competitive rate and could get the job done quickly. They replaced our entry door/ sliding door and large window all in one day and provided great service. We were quite pleased.
We purchased two triple glazed krypton windows for our master bedroom. This was the second window purchase we had made through Brock Doors and Windows. Given that our first experience was so positive, we had no hesitancy going back to Brock Doors & Windows. We were pleased to have the same salesman and installer. Once again our experience was excellent from the beginning to the completion. We were extremely pleased with the quality of the windows and also how they have enhanced the appearance of our home. We were very happy with the install, thanks to the hard work, skill and experience of the installer and his assistant. We would not hesitate to recommend Brock Doors & Windows to any friends or family who were looking for new windows or doors.
Excellent customer and service tech response to my call regarding window needing replacement. Both Jennifer and Nick provided excellent service with a smile.
Would highly recommend Brock Windows for quality workmanship and customer service.
Excellent service and work. From the salesman Phil to the installers, everything went according to plan. We are very happy with our new doors and windows. We would recommend Brock to anyone.
Steve is a pleasure to work with - he is knowledgeable, honest and his recommendations for types of windows are always spot on. The quality of the windows is good - the team did a great job installing and keeping the work space clean. We highly recommend working with Steve if you need to have new doors / windows installed.
My wife and I were very pleased with the outcome of our Windows and Front Door replacement and we are happy we chose Brock for this important project.
I can't tell you how pleased I was with Amry and his crew. His experience and the way he carried himself and his crew throughout the entire installation was miles above professional. His attention to detail during the installation was impressive. He was able to answer all of my questions and made me feel absolutely relaxed, even though I was there watching the installation. He is an asset to your company.
We can't say enough of the amazing job Brock Doors and Windows did from start to finish. Their sales rep, Ken, was great to work with and took his time making sure we got what we wanted. Ken was very hands on guiding us through the selection and planning process by recommending incredible changes which we greatly appreciated. The final product wouldn't have been as impressive without Kens insights and incredible product knowledge. Pricing was affordable and we trust the windows and doors will last the test of time given the excellent installation and quality of product. They have a huge selection of modern products to match our needs in renovating a century home. Highly recommended this company and sales rep due to the high level of service we received.
I just wanted to express my appreciation for Nick's effort on the installation of the glass in our master bathrooom. I was personally very pleased with your professionalism and quality of work and care. Specifically, excellent workmanship skills, quick and tidy, coupled with your ability to listen to all my questions about windows care. Furthermore, you saved us time by letting me know we need to seal the window frame before installing blinds and without asking adjusted our front door.
I had Brock install windows and sliding doors in my Duplex , top and main floor in l997/98. The windows are great and they did a great job... This July l had them install 7 windows in my basement ..I got a great price and the installers did a good job, cleaned up after and were careful when working inside the house..I did get a few estimates from other companies, I am very satisfied with the work that Brock has done for me, and highly recommend them... The windows are easy to open and look great.
Recently I hired Brock Windows and Doors to install 6 windows, and 2 patio doors on my house. They did an excellent job. The staff was courteous, efficient, and completed the job in the same day. I would never hesitate to hire them again, and recommend anyone who is looking to renovate a project in their home, to use their services.
Thank you, Brock Windows and Doors!
Did a lot of shopping around for companies to replace our windows and patio door. Had 7 companies come and give quotes for the work, which was for 19 windows and 1 patio door. Spent a lot of time reviewing the various companies on sites like this and others and also looked into the actual windows that would be supplied, what they were made of, who actually makes them and on and on, drove my wife nuts looking into it. In the end I narrowed it down to two companies one of which was Brock, based on price, product and reviews. In the end I went with Brock and I could not be happier. Brock was not the cheapest and was not the most expensive but they were comparable to other companies offering a like product. The salesman Tony was excellent and made the extra to come out to the house a second time to review the other companies quote and to answer additional questions. I had a special situation with existing shutters that were on the inside of my window frames that I had to be guaranteed would still fit when the windows were done. This fact eliminated several companies from my list right off the bat as their solution was to put in similar windows that I already had that were terrible and failing, Brock would do it properly with a true brickmould and a step jam on the inside. Brock was the only company to explain this fully to me and explain why it is needed. The installers came by to measure before ordering and they took the time to go through the windows with me and explain what would be done. Windows were ordered and ready for install within the guideline I was given. The installers showed up on time and ready to go. John and Beata were the installers they were amazing throughout. The install as 3 1/2 days from start to finish and they cleaned up fully after each day. Count yourself lucky if you get John and Beata as your installers, they were phenomenal. I have had the windows now for several weeks and no complaints at all, house is a lot quieter as well as we got the triple pane windows and they were actually spray foamed properly to seal all the gaps, house is a lot more comfortable now with no real hot or cold areas anymore. All the shutters fit back in perfectly.
All in all we are happy with all aspects of this project from beginning to end and would recommend Brock gladly.
We replaced 5 old windows with new ones. Brock was able to ensure that our existing blinds would fit back on perfectly. We also replace 2 patio doors, one with a patio door with blinds in it, second one is a garden door with blinds in it. Both of these have greatly improved the look of the interior and exterior of the house. The installers were great efficient and clean. I would highly recommend Brock to friends.
Brock Doors and Winsows did a great job:
1. Recommending a different style of window (which looks much nicer and really improves air flow in my house),
2. Installing on time
3. Cleaning up well afterwards
4. Being professional and polite
I would, and in fact have, recommended Brock to friends who need windows replaced.
BW&D replaced our powder room, kitchen and main hallway windows. Scott in Sales was very knowledgeable and made sure we got the best deal possible and worked with us to help us decide on the best style & materials. Installation team got the job done very quickly and left little to no mess. Overall very satisfied with the quality of the windows, they have so far solved all the issues we had with the old (ladybugs getting in, leaking air).
I was very happy with the professional manner of the installation team. They were neat clean and skilled. They left my property clean.
They identified potential issues and solved those issues.
Very pleased with this company.
We had two windows and a front door installed recently. Extremely impressed with the installers and their level of care and expertise shown during our work.
Will definitely go with Brock again.
Hello. I did only rudimentary research on-line for a window company. Brock stood out form the rest with their tri-pane glass, and the coatings. This was important to us due to the heat of the afternoon sun in the master bedroom. We met with Brock un-announced one Saturday at their facility in Scarborough. They were very nice, listened to our needs/wants, and we learned about their offerings. Peter came to measure and quote a couple of days later, and when he was here, his suggestions ended up saving us some good money. We booked the installers, and they came several weeks later on the right day, at the prescribed time. They were great as well. TOTALLY cleaned up, double checked the installation, and finishing. It took most of the day, but they were basically in and out. Had a quick lunch, and Tim Horton's frozen frap things kept them going.
Thank you Brock for up-dating my house, and saving me money!!!
This was my second time using Brock doors and windows. Both times I was pleased with the service. From beginning to end I felt Brock acted in my best interests. The work done was completed with care. Thanks Brock for a great experience, you are my first choice.
Brock has a Great team of people. Right from the person talking my first call, to Kevin Dwyer in sales and with Jim in installation I loved it all through.
These guys made it so easy and I didn't feel any stress normally associated with window changes!
I am very happy with my experience using Brock doors and windows. Mark and Chase did an excellent job with the install, it was finished off to perfection on the inside with the trim and outside sealing and capping. We had about 12 windows replaced with a door and new patio cutout. Did my research prior and made the right choice. On time and everything promised as ordered. No pressure sales or scare tactics. (Another company that came for an estimate spent the whole time trying to scare me about everyone else's work.)
We have had a wonderful experience buying our windows from Brock. The before, during and after sales service for the installation of the windows has been fantastic. We are quite happy with our windows as they have reduced the glare and the heat from the sun. This is quite noticeable as the rooms are more pleasantly cooler this summer than they were in the past.
The installers did a fantastic job of creating very little dust and installing the windows seamlessly. They were polite and cleaned up all the mess from the previous window caulking.
Our salesman, Scott was superb, as he has a wealth of experience and we incorporated a lot of his suggestions, which we feel has increased the curb appeal of the house.
It pays to advertise and the Toronto Star advertisement caught our eye. The very personal and professional presentation outlining the quality of the products and warranty sealed the
deal. Although we waited for a number of weeks we were not disappointed.
The installation was completed in just two days and perfect clean up of old materials was appreciated. Our home looks great!
Brock Doors & Windows Ltd. installed all of our windows and one doors in June 2017. Both their product and service is excellent. Firstly, the windows that they put in are extremely energy efficient. We noticed that when we are close to the windows, it is no longer cold when we are close to the windows and we also noticed a drop in our hydro and utilities bill. The windows also look amazing and professional and are easy to open and close.
Their service is also professional. The guys that came in to install the windows and door did everything quickly and efficiently. They also cleaned up after themselves and were able to answer all questions clearly.
All in all, best place to get excellent quality doors and windows at an affordable price!
Service provided by Brock was excellent from the onset. The salesman was friendly, very knowledgeable, and helpful in the selection of the product.
Installation time was well coordinated, installers were punctual and the job was done within the allotted time.
The old doors were remove and job site was clean. The installer took the time to explain the functionality of the patio door mechanism. He also reminded the customer to register the door.
Brock Windows and Doors replaced my front door this past March and again I was very satisfied with all aspects of their business. From the sales person through to the installation, I was very pleased. They had done the replacement of the windows on my 2 storey home a few years ago and I have yet to be disappointed with anything, either product or service.
Shortly after moving into our 15 year old home, we recognized that the south side windows in particular we definitely in need of replacement. We had 3 companies come in and give us estimates. Our Brock salesperson Steve M. was very informative, and answered questions that were just glazed over by other sales people. He worked with us seeing we had a budget. We are very happy with the end result. The installation was on time, and they were very clean and organized. We are very happy, and will look to Brock again for further replacements down the road.
Working with Brock Windows was a great experience. My husband and I wanted to do our homework for such a large renovation project. We contacted about five different companies for quotes. Bill from Brock was extremely knowledgeable, he answered all of our questions and informed of of some things we hadn't even thought of. The workmen were on time and very courteous, the kept the mess to a minimum and cleaned everything completely before they left. We would recommend Brock Windows and Doors to anyone start to finish!!!!!
I had Brock Doors and Windows put in Both my Doors and 7 windows from the order to the measuring to the installation everything went well.
The installation scheduled for 2 1/2 days took only one day, since Brock sent an extra crew with Philip to get the job done.
Some of the windows had not been changed for 30 years and being so old presented their own challenges and with the house being so small having all the work done so quickly was a welcome relief.
Having to deal with all the challenges Brock's team was Great!!! The mess all cleaned up and All Done!!!
Brock's team knew their part of the job and did it Right from beginning to end!!
I would recommend Brock everytime!!!
Brian was our customer services representative from Brock. We have been dealing with him for years. His politeness, smile wins you over. His expertise of explaining the product is something one admires. I would always look forward to have any of my future work for the house. Very cooperative and always ready to let you know about the new product. In fact this time we had internal blinds for our door to go to the patio. We are very happy with our choice. Thank You Brian.
Was very happy with the way Chris the personnel who installed the windows and door for me he and his partner were very professional and polite. Very clean and tidy. Very happy by the way they handled the install.
Thanks Chris. God bless.
After 14 years, my front door needed to be replaced. I needed something more energy efficient and maintenance free. I couldn't be happier with the door and the service from Brock. Very professional service and installation and I now have a great door!
Despite being the highest quote of the 4 companies I met with, I chose to secure the services of Brock Doors & Windows. I read the reviews about Brock and felt that i wanted to have less hassles and headaches for the installation of all the windows and the back patio door in my house. The sales manager (Brian) that visited our home on a Friday evening was very helpful (even in suggesting the exterior colour) and i got a sense of reassurance as he was very experienced in the industry.
After an installation date was set, there was a change and despite me being upset because plans were already made – Diane called me and explained the situation and handled the matter professionally.
The installation crew was top notch (Amry and his crew) -very professional, fast (all done in 1 day) and they left the place clean. In fact they went above and beyond my expectations on the installation date.
The windows look great and the suggested exterior colour really enhance the exterior of my house. I am satisfied with the work done by Brock Windows and Doors. It cost a "pretty penny" but so far - well worth it.
Our Complex recently awarded Brock Doors and Windows the contract to install brand new doors for the entire complex. We completed faze 1, qty of 13 doors and they look fantastic! The onsite staff were very cordial and kind throughout with each homeowner. The job was completed very quickly and efficiently. We did however have an issue reinstalling the original screen doors but B.D.W.'s are working diligently with our Property Management Team to resolve this concern and proper steps are being made. I would definitely recommended this team for any freehold home or Condo Town-home.
Want to express my complete satisfaction with Brock Windows. From my initial booking appointment where their representative was very warm and pleasant...to meeting my sales representative, Walter Hawkins who was a true gentleman and professional. Walter immediately made me feel completely at ease the minute we met. He walked me through all my options and offered great suggestions on the type and style of windows that were perfect for my house. My installation was performed by Colin and his assistant . Again, true pros! They installed my windows with care and quality workmanship! Inside my home, you would never know that any work occurred at all. The overall experience was wonderful! The Brock team totally gets great customer service and they do offer a great window product! I have already recommended Brock to my family and friends and I wouldn't hesitate recommending Brock Windows to anyone searching for high quality windows at a reasonable price!
Our experience having Brock Windows install 20+ windows in our home was exceptional. From our first meeting with Andrew to the final day of installation, there were no bothersome issues. The installers were absolutely wonderful representatives for the company and Brock should be proud of their workmanship and caring attitudes. The product exceeded expectations and the cost was well within our budget. We have already referred several neighbours and friends to Brock!
Brock windows and doors recently installed my new kitchen window and patio door. Let me tell you, they were first rate. From the initial sales call up to the installation team, first class. I would not hesitate to recommend Brock to all of my family and friends.
Thank you very much.
I purchased my windows from Brock Windows and Doors for the upper half of our house a couple years ago and was completely satisfied with their quality, price and service. So when we were ready to do the lower floor this year I didn’t even call around for quotes I just called Brock Windows and Doors. Like my first experience from the same knowledgeable sales Staff, Steaven answered all my questions, very patient no pressure tactic present and provide clarification when needed. The Installer called and booked an appointment to confirm measurement and arrived promptly as schedule. Like clock work, several weeks later as promised, the Installation date was confirmed. The installers were just incredible, knowledgeable, very quiet, professional and respectful, the inside installer removed his shoe before walking on my hardwood floor. Both installers were highly efficient and worked together as a team, cleaned up after themselves and did an amazing job and did a complete tear out and install of 11 windows and a patio door in a day and a half providing the works.
The North Star Windows are great, we went with the triple glaze all casement type, seals well, extremely smooth and the closes out the outdoor noise. We have had these windows for over three years in the upper floor and know we’ll be just as happy with them in the lower area as well. Good Product, sold and installed by a Great Team I think you’ve got a winning combination going here guys.
I highly recommend Brock Windows and Doors to all my friend and Associates
Had eight Windows replaced from Brock. Right from the start felt very comfortable and confident getting the work done by Brock. Love my new windows. Installation was done within a day and cleanup was done as they went along. Very friendly staff and work crew.
Love, love my new windows.
Thank you Brock!!??
Our patio doors were old and the seal had broken in the frame causing an ugly stain across the entire glass door. I am so glad I called Brock Doors & Windows to repair the problem. The moment the Brock Representative entered our home, I knew we were in good hands. He was professional and caring and took the time to explain all our options. After selecting the patio door we wanted, a few weeks later the installers came to replace our glass door. They worked quickly and efficiently. We are extremely happy with the product the company installed. We now can view our lovely backyard garden through our beautiful patio glass door.
Thank you Brock Doors & Windows!
Bill came to the house and gave us a quote on the 8 windows that we knew we needed to replace. While he was here he also gave us a quote on the front door. He suggested that we go to the showroom to see how the windows would actually look and open. While we were there, we also looked at the garage and patio doors. we had Bill come back to give us a final quote based on 8 windows, a front door, patio door, fire door and garage door with new hardware as well. Harry and his crew came to install everything. It was planned to be a 3 day job. It actually got done in 2 days. They were very polite, kept the house clean, and answered any questions we had. He even made sure we tried everything out before he left in case we had questions. We love the outer capping that they did on the woodwork around the front door, patio door and the garage door. Everything looks perfect and will be easier to maintain. We will certainly recommend them to anyone we know who might be looking for new windows and doors.
I had the windows replaced at the front of my home. These were replacements from about 10 years ago that had not stood up over time and I had leaks down walls and into the ceiling below. The installers were great - professional, efficient and cleaned up well afterwards. Brock is not cheap but worth the cost. It looks great.
Brock walked us through process of replacing our patio slider. We already had estimates from the big box stores, Brock's quote came in under all three! The installation crew were on time very professional and answered any questions I had. I would highly recommend Brock to anyone needing doors or Windows.
We have had all of our windows and doors replaced by Brock. The install people were very professional. We recently had a problem with our entry door and Brock responded even though it was outside of the standard one year warranty. The technician was great and had a fix that was unexpected and better than I had anticipated. Overall a great company to deal with.
The salesrep Phillip was very knowledgeable and helpfull with all information that was needed for me to make a decision on my purchase. The installer Stephan and David were a great team in the getting the job well done and in a timely manner. We are very happy with our decision usig Brock Windows and Doors.
Brock windows and door replaced my window in the master bedroom. They do amazing work very professional. I have had many windows replaced by other companies in the past that all were never sealed and all will have to be replaced. I will only used Brock windows and door for all my future needs.
The saying is true, you get what you pay for. Cost a bit more but excellent quality.
4 years ago we had all 6 of our upstairs windows replaced by Brock and we were so pleased with the service that we again went with Brock when our front & back doors needed to be replaced. Philip was knowledgeable and he did not attempt an aggressive up-sell, which I appreciated, and Stefan was skilled & professional at the installation stage. The whole experience was positive and I would unhesitatingly recommend Brock for doors & windows. Thank you for your work. (Rebecca)
Nick was very courteous, helpful and took his time to explain what the problem was. He was very professional and arrived as stated.
This was the first time I used Brock Doors and Windows and I was thrilled with their service. Every person that I dealt with was professional and kind. Answering all my questions. I had my oversized patio door replaced and Stefan was able to keep my original trim on the inside frame. Although this took some extra effort when removing the old door, not a scratch was made to the trim. Stefan and his partner were quick and friendly and cleaned up everything. I would highly recommend Brock to my friends!
We looked to have all of our windows replaced as our house was over 10 years old and had settled, causing the old windows to become very difficult to open. The sales rep was great and was able to answer all of our questions and recommend some great window styles. The crews that did the install were professional and were great around our dog and young son - they were able to keep the noise to other parts of the home while our son napped through the install. All in all, we are very happy with their service, and did come back to them as we had all our windows replaced in 2 years in separate jobs.
My family and me are really pleased with Brock Doors and Windows cause the exceptional service that they provide us with the installation of a new Storm Door and a new Front Door in our townhouse.
Thank you very much Brock Doors and Windows.
I previously had windows installed by Brock Doors and windows, I was very happy with the workmanship of the installers. I am a repeat customer, asked for same sales man, same installers. Everything went to my satisfaction. Would definitely recommend Brock.
The installer arrived within the time frame. As he was the only installer the job took a little longer than I thought it would. But the workmanship is excellent. The framing of the door and windows was done to perfection. The installer did a very good of cleaning up both inside and out. Friends who have visited think the door is great and say it makes the living room look much bigger.
My family and I were pleased with the replacement of 10 windows. Steavi and the crew were punctual and did a professional job. The windows look great. My family and I are actually looking forward to winter now ...well with quality sealed grade A windows in place. Needless to say the inside comfort, exterior glam, and lower heating bills are welcomed. This was a great experience.
Thank you all for a job well done.
We had our front doors frame replaced under warranty due installation errors made by the door installer. Nick, service tech, was very helpful in identifying the issues and provided design recommendations to remedy the problem from happening again. Jenn was also very helpful in coordination the whole process.
I was very impressed with the level of service I received, from my initial contact to the finished job. The company kept me informed which is all most people want. I have worked in the service industry for 35 years so I know what good service is. The windows look great.
We needed custom windows for a home renovation project. I found Brock online. They had a great site. I emailed them and got a next day response. They were incredibly helpful (Alex), solving my problem immediately and even contacting my contractor to insure the order was technically accurate. I went ahead and received 2 windows that fit perfectly within 3 weeks. I was told it would take 4 to 6. AMAZING...and this was for a $600 order. WOW! They care, they service, they delivered against their promise. Use Brock!!
I had Brock Windows and doors installed. Sandy the sales rep was great. I received the best pricing and a wonderful product. The installer was very polite and tidy. The windows and doors are absolutely beautiful. I would recommend Brock to everyone that needs new doors and windows.
Excellent service from Brock Windows , start to finish . Everyone we dealt with for very
Kevin our sales rep was great. He advised us which widows would work best for our home.
Kevin recommend that we go to the show room, which we did and that was very helpful.
The Installer Amry and his assistant went above and above when they came to install
the windows. They cleaned up and made sure each room was spotless.
I would defiantly recommend Brock Window and Doors to my Family and Friends.
Brock Windows has good product, very high on quality and fair price league. Installation crew got on time, prepared and installation went perfectly. Customer support and follow up was very prompt and professional.
Good job Block Windows. :-)
My Backdoor Lock on my Sliding Glass door broke and it wouldn't lock anymore. I called the condo who in turn called Brock Doors and Windows and they sent out Nick who was very prompt, got the job done in no time at all, with a great sense of humor and very polite. It was a pleasure to have him in my home, and he did a great job. Brock Doors and Windows have great, great fixers !
The front windows of our Day program got a large crack and became unsafe for our clients. We contacted several companies to come and give us a quote. When Steve Frame came to see us he was amazed by the clients we serve and felt that something should be done. He contacted the president and was able to get approval to have our windows completely paid for!! Thank you Steve for your amazing understanding and giving back to the community. This allowed us to afford new computers for our program (serving adults with developmental disabilities)! The crew was great and very supportive.
Thank you Nick, Gino, Sebastian & Alex. :)
We had this window installed in out kitchen. We had a couple of other quotes but Brock gave a fair price and we were familiar with their work since they had installed out bedroom windows last year. From the beginning with the quote till the end result we are very pleased! The install was on time and was completed in a professional manner. They made sure the outside property was cleaned up and everything was taken away.
Brock was recommended by a friend and I am very glad he did. Everyone we dealt with from Brock was attentive and helpful, they provided a great product at a good price and Harry and Jorge were meticulous in their installation work.
My wife and I decided it was time to replace our 40 year old doors, and our neighbors recommended Brock. From the time we called Steve Matika, all we had to do was choose all what we wanted. The installation came when promised, and was done cleanly and quickly. We were most happy about dealing with one company for both the manufacture and installation of the doors. We were so pleased with the workmanship that a few months later we ordered the installation of the glass sliding patio doors. Same pleasant experience. Last we went back to Brock just last month for a second storm door for the side entrance of the house. There were two delays, one due to an illness, and the second because of weather, but they were well communicated to me as early as possible which was professional.
We would happily recommend Brock windows and doors to all of our friends and family.
I had a front door and patio door installed. I couldn't be more happier. Their work is amazing and they are meticulous in every detail. The final result is awesome.
High Quality windows and Expert installation service. We needed a company to manufacture a large window with an arch section above among others we ordered. Brock Windows delivered when other companies backed out. I've changed many windows in the last 25 years by several contractors and Brock turned out to be the best. Thank you for a job well done.
Great customer service, great windows, great price. Just had Brock in to do 15 windows. They were on time and extremely efficient. Have and would recommend to anyone in the market for windows and doors.
Replaced front door and side light. Brock was 33% cheaper than Home Depot for the door and installation (exact same door by same manufacturer). Quality of door fit and finish are excellent. Installer was neat, polite and very competent.
My experience with Brock Windows and Door was excellent, Salesman Andrew was great at explaining everything, Harry the installer done a beautiful Job, I am very pleased with the Job.
We can not say enough wonderfully fantastic things about our Brock window experience from purchase to install!! My husband and I waited 4 1/2 years before installing our very old and extremely large front window. We had obtained various quotes from different window suppliers over the past couple of years. However, we were immediately sold on our sales and consult meeting with Andrew of Brock. His knowledge, suggestions, demeanor and personable approach were fantastic!! As an added bonus, Andrew’s pricing came in significantly lower than that of other manufacturers. We were unwavering and confident with the name brand of North Star and the expertise of Brock Windows and Doors. Our measure and install experience was absolutely AMAZING!! The window arrived earlier than anticipated and Eugene and Oleg were the most wonderful, patient, polite, hardworking and neat and tidy installers we have ever met. Upon completion, our living room was left absolutely pristine as though a window had not even been replaced. Our Installers went above and beyond in every way, even offering to fix a glitch with our front door that had driven us mad since we moved in. We are beyond pleased and our 3 children watched these 2 men work diligently the entire time. They were endeared with Eugene and Oleg’s kind and sweet approach and also really enjoyed their experience! They are still talking about it :)
We love LOVE our new window and have already received compliments from neighbours as it is extremely large and now a beautiful showpiece which faces the street off of our porch. It will be Brock all the way from here on in for any new windows and doors we purchase in the future!!!
We had new double doors and a storm enclosure installed. Brock was excellent every step along the way. The sales consultant was patient and knowledgeable. The removal of the old door and enclosure and the installation was on schedule. The installers were professional, pleasant, clean and fast. The finished product was excellent. I highly recommend Brock Doors and Windows.
My experience with Brock Doors and Windows was exceptional. Every person I dealt with regarding the purchase of my exterior doors was professional, knowledgeable and very pleasant. Suggestions were offered and every detail was covered. The installers work was precise. I would absolutely recommend them.
Brock Windows did a great job replacing our existing windows, The installers were excellent....prompt, courteous, very clean and tidy. They represented their company well. The only negative was the poor communication that we experienced with the office staff. We asked for black hardware and were initially told that it could not be done at the factory level as the order was already in production. We were told that they could be popped in onsite for an additional charge. This felt like a cash grab, however we did not like the metal color and since we wanted to paint the interior black white hardware was just not going to work. We called the office after waiting several days for the price to do this. At this time we were told that black is not available. This was a huge disappointment. When the windows came, they actually came with black hardware. A great surprise. However the entire thing was poorly handled.
In the end we got what we wanted and are very happy with the product.
We needed 2 large windows replaced with a 'drop down or bottom up' feature. Brock's representative understood what we needed, provided guidance around the options, and delivered exactly what we were looking for. The installer was professional, arrived when he said he would, and the work was very neat. When we have a need, we will call them again and in the meantime, we've referred them to a friend who also needs some windows replaced in an older home.
Great quality product and both the ordering process and customer service was tops from start to finish.
The system is now installed and looks amazing. Nothing but great comments from all that visit. I am very pleased with the product and how it looks.
Thanks Brock Doors and Windows
This is the first time I've used Brock, and I was very satisfied from start to finish. Michael knew the product inside and out, and was able to tell me exactly what would work for our application. We replaced our large, floor-to-ceiling windows with a set of Imagine Sliding garden doors from Novatech, and they look fantastic.
The installation team was courteous and professional. Mark and Chase arrived early and finished on time. They kept their work area clean, and were very careful around existing structures and furniture. Their attention to detail was evident in the way they reused existing siding to fill in some of the gaps to avoid having to colour match after the project.
We'll use Brock Doors and Windows for our next project.
Brock has completed the first phase of new window installations on our property with a total of eleven windows – nine more to come. We signed the contract in September 2016 with installation originally scheduled for November. However due to an unforeseen conflict with an overseas trip we asked for it to be deferred to January, 2017 and yet again to April, 2017 to winter months. We are extremely pleased with how they accommodated our ongoing rescheduling requests. We are very pleased with Brock’s customer service for changes, follow-ups and responsiveness. They have installed triple glazed North Stars windows in our house and the installation has been done in a most professional manner without rushing the job. The same people who measured also installed, so handoffs issues were avoided. Everyone we dealt with from the sales person Scott Wells, to the installer Harry was competent, knew their stuff and met our needs. The back office people were equally thorough and understanding from the office manager Betty Lou to the project coordinator Ian McKnight. We would definitely recommend Brock for their expertise, and product quality. They were not the lowest quote but in the end perhaps best value. We have given the contract for phase 2 to complete the rest of the house. Scott has been awesome in offering a deal to match phase 1 of the contract despite the changes we have made and the price increase over six months. Bottom line, these guys are excellent in the product and value they deliver. 10/10.
Worst experience possible. It took 5 months to get 1 window and a door installed. First window broke at the plant . Second appointment cancelled after my wife took a vacation day and the appointment was confirmed the day before. Rescheduled for a Saturday morning only to discover the window was ordered wrong. I had to call back 2 weeks later after not hearing from them to finally have the window installed.
Mr. Findlay, we're very sorry to hear of your dissatisfaction with your project.
We work hard to ensure the satisfaction of all our clients, and when errors do occur we do our best to resolve them alongside you as efficiently as possible. We do agree, 5 months is a lengthy amount of time to wait for the correct window to be installed but do to unforeseen circumstances the timing was delayed and for that we're very sorry.
We wish for all of our clients projects to go smoothly, but occasionally errors do arise and we do our best to prevent these matters from happening and to rectify it effectively for you, we do understand a $250 credit was issued for the inconveniences you've encountered. We appreciate your feedback Mr. Findlay, as this will help us take better preventive measures in the future and will be mentioned in our upcoming training sessions.
Your satisfaction is very important to us, and we're glad to hear that your window has since been successfully installed.
Thanks to Brock Doors and Windows for the excellent service. The advice at your showroom and at consultation was wonderful. The install team did a very professional job, clean and nicely finished. The windows look great. We have had a variety of weather already and the improvement is noticeable. We are very pleased.
We recently had our main living room picture window replaced on warranty after it lost a seal. A number of year ago Brock had replaced all the windows in our home, and when we called about this window we were put in touch with Jenn, a Service Coordinator. Jenn was great, she asked for some photos of the window and was quick to communicate by email. She made arrangements for replacement glass, arranged an install appointment with us, and followed up to ensure everything went smoothly.
The two Service Representatives who showed up to complete the install, Nick & Alex, were terrific. They were punctual, polite, courteous to our home, and finished the job quickly and professionally. They were done in no time, and everything looks as good as new!
Thanks Jenn, Nick, Alex and everyone at Brock!
Nothing better than trades and service providers you can count on. I had Brock replace all the windows of my 1908 Palmerston Blvd house about 6 years ago. They did a great job and they still look great.
When I needed a new door for one of the units, I didn't think twice about calling back Brock.
My rep for the windows was Kevin who has since been promoted to Sales Manager, which in itself is a testament to the quality of the employee and the desire for him to grow with the company. My job was handed over to Brian, who also did an excellent job. Door looks great and pricing was what it needed to be.
The crew of 2 installers arrived in time and continuously worked and they were able to finish the work ahead of their schedule. And they made sure all the floors were protected with the coverings and they cleaned up every room before going to the next room. The quality of workmanship was excellent!
I have had nothing but praise for the professionalism of the Brock franchise I dealt with on Orenda drive. The windows are looking great and are very efficient. I would certainly recommend this team to anyone.
I was very happy with the service provided by Brock. Brian came to our home and explained all the pricing and options. Harry and his helper Jorge came on time, finished on time and wentire over and above to ensure we were satusfied. They explained how everything worked and showed us everything they did. I would highly recommend them. I also was contacted by Stevie at the office and she was extremely helpful and kind.