Brody's Mechanical Services

Terrible experience since install date and no communication from company since the end of June and none of my issues have been resolved since the salesman agreed to make it ALL rightl. I should also mention that I have yet to receive even a simple apology from any staff at Brody's. It's worth mentioning that Brody's has not offered me any compensation for my terrible experience either.

When the apprentice arrived alone to work at my home in the morning he was very unprofessional. I apologized to him for the rainy weather for my install date and his response to me was 'it's never a good day for this'. The apprentice worked at my home unsupervised for over an hour making mistakes. He wore his muddy work boots in my home and left chunks of mud and wet on my floors and carpet.

He wasn't doing ANY of the things the salesman assured me would be done outside which included levelling the unit and accommodating the porch railing. I guess when you hire Brody's it's the customers job to try to ensure the apprentice does what the salesman said would be done AND supply materials including bags of leveling stone and shovel. I had the railing removed to help the installers but it was very obvious by the holes in my ground and bolts on the step that a railing needed to be put back in place. More drill holes need to be made at the front of my house beside my front entrance whenever Brody's decides to stand behind the work they do. They don't care how many times they drill into a customer's brick to get it right since it's not their house. Should have been done right the first time by an employee that could problem solve without supervision. They DID NOT send an apprentice that took pride in his work or appearance.

I also made them aware that 2 upstairs vents weren't blowing any air at all and I'm still waiting for them to correct this during the hottest months of the year when we need it to be functioning properly. The thermostat was installed poorly and holes were visible where the old one was. Brody's promised to supply a plate to cover the hole and properly mount it with anchors which should have been done by the apprentice originally.

I would definitely NOT recommend this company because it seems once payment is made in full they don't value or care about any customer concerns. It's been almost 3 weeks since I heard from anybody at Brody's which is unacceptable! The sales man offered me an appointment on June 29th at 4pm to come out to start rectifying the situation and showed up a day early on his own schedule. I should have told him to come back at our scheduled appointment time but I invited him in because I want my issues resolved which in turn caused my child to be late for a prior commitment. Regardless, it's very unprofessional on so many levels. It was a long weekend so perhaps the salesman didn't want to come on the Friday before a long weekend. Why schedule appointments if you don't adhere to them or respect the customer's time? I attempted to speak with the owbee to get my issues dealt with and he never called me back as I was told he would by one of their office staff. Instead, the salesman called and he still hasn't followed through on any of my issues and I'm still waiting to get my install completed and working properly. It's not looking very promising.

Nothing since has made me happy about choosing this company. They have received their almost $9000 from me and that's all that matters to Brody's based on their actions since my June 23rd install date. It is now July 17th and not one issue has been rectified. Correcting their mistakes and apologizing to customers is obviously something very difficult for this company. If there is anyway to utilize a different company moving forward I will definitely do that because I'd prefer to not deal with this company for the 10 yrs parts and labour warranty.

Steer clear!