Bronte Movers & Storage was established in Oakville, Ontario since 1975 and continues to be a leader in Residential, Piano and Office Moving Services in Oakville, Burlington, Milton, Mississauga – including the GTA, Hamilton and the Golden Horseshoe areas, and the Niagara region. As a Family operated Business with full time emp read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
At first, like most people, I checked reviews before booking with Bronte Movers for our move in April 2016. I read some negative reviews but also some positive ones, so I thought… sure, let's use them, there’s no way we’ll have any problems!
Boy was I wrong.
The crew showed up on time and was very courteous - we had a team of 4 guys for our move. The team was very quick and friendly, we got along with them quite well.
After everything was moved into our new house, us & all but one mover were in the kitchen. The other guy was in the bathroom. We offered them all a beer (not the driver) and enjoyed it with them while the paperwork was being completed. We told them we were happy with their service and tipped them a good amount. While this was happening, we heard the one mover who hadn’t joined us in the kitchen close the bathroom door and leave the house - we didn’t think much of it at the time as it was a long day and we figured he was tired.
When the paperwork was done, we signed it and they all left. Shortly after they pulled away, my husband wanted to quickly use the bathroom before helping me unpack. He walked toward the bathroom and his feet got wet. There was water all over the floor, coming from under the closed bathroom door. He went into the bathroom and realized the toilet had overflown, the guy who’d been in there previously had also left his moving gloves on the vanity beside the sink.
While I was grabbing towels, my husband snapped a couple of pictures. He mopped up the water and I went into the basement to check the ceiling. Sure enough, there was water dripping from the ceiling of our newly-finished basement! Once the water was cleaned up off the bathroom floor, my husband drilled holes into the ceiling to let the water escape (I recorded it). The amount of water that poured through was unbelievable.
After finishing the cleanup, we’d called Bronte Movers - they were closed at the time as it was late (after 8pm), but we’d left a message. Nobody called us back the next morning, so my husband called again.
I have to say, we’ve never spoken to someone more condescending and rude before. They refused to take ownership of the problem and said that they’d spoken to their guy and he said he didn’t do it. Of course he’s not going to admit to overflowing a toilet and leaving without the slightest attempt at cleaning it up, or even giving us the heads up so that we could clean it up. Instead, he left it and gave it lots of time to leak through the floor and down into our basement.
They didn’t take ownership of the problem. They turned around and said it’s not their fault that we have bad plumbing and that we need to go after the previous owners of our house. We had a plumber come through that same day though and he confirmed that there was no issue with the plumbing. Of course we’d have gone after the previous owners of the house if that were the case - it would have been the easier thing to do.
After that, they began to ignore our phone calls.
We did get our lawyer involved. She was dealing with someone named Chris - the same rude man we had spoken to over the phone. He claimed we were lying and refused to come to any sort of agreement. She was only asking for $500 to put toward the repairs of our ceiling. I had been holding off on writing my review until we knew for sure whether this would be sorted out with them or not. Now that I know they won’t budge, I have taken it upon myself to make sure that everyone knows how terrible they are. I intend on posting this same review everywhere possible.
Our issue is that it was negligence on behalf of the guy who watched the toilet overflow and did absolutely nothing about it… and it’s a sign of a horrible company that they don’t own up to problems that they caused.
We spent thousands of our hard earned money on our move that day, and had to pay out of pocket for damage they caused to our house.
DO NOT USE THIS MOVING COMPANY UNDER ANY CIRCUMSTANCE!
Bronte Movers & Cartage Ltd. has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Oakville and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1975|
|Member of TrustedPros Since||2018|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bronte Movers reputation is built on trust our customers have given us, from years of experience. We understand the responsibility that comes with transporting your valuable items. We take pride and care with every move. Bronte Movers experienced crew will safely relocate your valuable possessions.
Bronte Movers & Storage was established in Oakville, Ontario since 1975 and continues to be a leader in Residential, Piano and Office Moving Services in Oakville, Burlington, Milton, Mississauga including the GTA, Hamilton and the Golden Horseshoe areas, and the Niagara region. As a Family operated Business with full time employees, we take pride in our Number One Objective which is Providing Excellent Service to Our Customers.
Bronte Moving & Storage is family owned & operated since 1975.
Leader in Residential and Office Moving
Local & Long Distance Moving
Full Packing Services
Home of the Piano Moving Experts
Available Climate Controlled Storage
Bronte Moving & Storage is home of the piano moving experts since 1975.
Expert Piano moving including dismantling and reassembly.
Bronte Movers & Storage owns and operates its own climate controlled storage facilities in Oakville. Including 24 hour full security system. A day, a week or long-term storage we can help you.
What may seem like an overwhelming task to some is all in a day s work for us. From the beginning to the end of your move we will guide you along every step of the way.
Bronte Movers & Storage has been moving employees around the world since 1975. Our experienced and dedicated staff guarantees you receive the best customer service for every move.
Bronte Movers & Storage professional & experienced crew can assist with packing, unpacking, crating and moving. We guarantee to make your move and relocation easier.
The key to a successful long distance move is careful planning. We make the job easier. We are a team of seasoned professionals who move residences and offices every day.
We can provide overseas moving and storage to all parts of the world. We are an agent of Great Canadian Van Lines one of the six major van lines operating in Canada.
|Main contact(s)||Chris Bailey|
|Listed with TrustedPros since:||2018|
|Warranty||Fully insured Modern Truck Fleet Fully insured environment Fully insured during move Transit protection available for a fee|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Business does not require a trade license|
|Insurance information||Contact Bronte Movers & Cartage Ltd. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.