Brick Restoration Experts, all masonry work, brick laying, stone laying, builders, mortar joint removal and re-injected like new, water proofing, all brick stone or concrete services!
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I hired Brookside to repair my chimney and repair bricks around the porch. The brick repair was good but the chimney was not properly capped. The cap was only a thin layer up to the edge of the brick. I commented that it was too thin and would not survive the winter. Jeff Garvin said that it was a stronger concrete and that it would last 20 years and even advised me not to put an aluminum cap over the concrete as an added protection. The cap lasted one year. Brookside repaired the crumbling cap and claimed that they used more hardener. It lasted one year. They repaired the cap again only slightly thicker and it lasted 2 years. Jeff said that he would fix the problem but now is refusing to return calls. That was one year ago. I have a new quote of $2000 to repair the problem since the water is now penetrating 2 layers of brick and causing cracking.
I hired Brookside to knock down and rebuild our chimney and repoint our porch. The owner of the company “threw in” a diamond seal for our brick as part of his quote. So far the chimney is holding up, but the sealant was terrible. He (the owner, not his workers) sprayed it and it got on the siding and windows.
I called to complain and to request that they come to get it off - our main windows in the front of the house were completely splattered with waterproof substance. The owner said no problem, easy fix, and that he would have someone there in a few days. We called repeatedly and were told we were “on the docket” for upcoming weeks. We even approached them when they did a job for a neighbour.
They never came. We continued to call for a year. Now a few years later, nothing has taken the substance off the windows, and they never came to resolve the issue.
The owner was demeaning, referred to my wife as “ponytail” at one point when she was alone at the house, and dishonourable in not following up and rectifying the issues.
Do not allow this company to complete work for you.
Do not hire Brookside Brick Restoration!
Jeff Garvin came to our property, destroyed one pillar, reducing it to a pile of rubble and then abandoned the job absconding with our $900 deposit...in my 35 yrs. of architectural practice, I've never encountered a less honourable vendor!
Further to the vendor communication below, there is no question that Brookside Brick Restoration as represented by Jeff Garvin was the guilty party responsible for the destruction of our property and abandonment of the job on Sept. 7, 2016. This lame rebuttal runs par for the course of their irresponsible approach to services.
Brookside Brick Restoration has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Windsor and the surrounding areas is 1.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 5 |
Approved | 0 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 2 |
Overall Rating | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1926 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Concrete Work, Masonry, Stonework,
Architectural Design, Chimney Cleaning, Commercial Renovations, Design Build, Foundations, Home Restoration, Power Washing, Property Maintenance, Snow Removal, Waterproofing
Brick Restoration Experts, all masonry work, brick laying, stone laying, builders, mortar joint removal and re-injected like new, water proofing, all brick stone or concrete services!
Main contact(s) | Jeff Garvin |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 1926 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Brookside Brick Restoration to request licensing info. |
Insurance information | Contact Brookside Brick Restoration to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.