BTW Renovations Inc specializes in renovation and construction of bathrooms, kitchen and basement development. We take care of all the facets of your projects, including carpentry, plumbing, electricity, door/windows, tile installation, all types of flooring and more. With our personalized customer service, we will constr read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Extremely please with services provided. All work completed as per estimates provided. Work done is satisfactory. Done in a timely manner. Very professional company. I would have no problem in having future work done to our house, which we will do, and no problem in recommending the company to friends and family.
I hired Wayne/Todd to do my bathroom , because he communicated , understood my concerns , and walk me through the process , and without any surprises . He was quick to respond to any questions I had. He was really helpful in guiding me in the process , through his knowledge , which I really appreciated . My bathroom turned out far better than I hoped for ...... I would not hesitate to hire them again for my future projects .
Wayne was very helpful during the design phase of our project, providing useful insights on quality yet affordable products and features. During the construction phase, Wayne and his team were timely, courteous, and clean. At the end, our project stayed within our desired scope, schedule, and budget. We couldn't be happier with our basement and all of the services that Wayne provided. We would definitely recommend him to anyone.
This contractor was hired for a $45,000 renovation however refused to provide a statement of account for actual amounts spent when asked. Owner of the company damaged our floors and appliances and refused to accept liability for damages.
Owner of this company actually has some exceptional sub contractors however their availability is limited which caused significant delays in our renovations.
Questionable billing and electrical code violations post installation resulted in us stopping renovations and removing all site access for this vendor.
BTW promotes following having full permits issued with inspections however didn't follow this process for our renovations.
On a few occasions we caught Wayne lying to us which undermined our ability to trust him.
Although we had an agreed payment schedule of 1/3, 1/3 and 1/3 on completion Wayne continued to ask for more money indicating he wasn't able to pay his sub contractors.
Excessive material was ordered by Wayne, more than actually required for the renovation.
Unfortunately we have had to cease work with BTW, since that time Wayne still refuses to provide a statement of account / services for actual work and he has threatened to place a builders lien on our property.
We have had to have other contractors come in to complete the work and a licensed electrician correct the code violations from the original electrical installation.
Had we done our homework first we would have realized Wayne previously operated as Robinson Outfitting and would have seen the negative reviews and complaints online.
We were hired to do kitchen renovations, electrical upgrades, laundry room cabinetry, granite countertops, supply only closet organizer and many other various tasked that were agreed to on a change of order agreement. This totaled of $50000. This Client agrees to three installment of 30% and a hold back of 10%. We received the first two installments and only 1/3 of the third one. We did ask on several occasions for the remained. BTW did not damage the client's stove, we checked with the tiller who would have been the only other person that may have had contact with stove and he stated he had covered the stove up to prevent and damage. We repaired the floor, leaving only a buffing to complete the floor repair.
We had supplied the client with priced quotes that he signed and agreed to. The client also signed and agreed to the Change of order Agreement for all of the additional work requested. We issued credit notes for all changes that were not covered in the quotes or the Change of order Agreement. We supplied all the legally required documentation required for the project. We didn't ask for any additional monies other then what was owed by contract. BTW never indicated to the client that we were having issues paying the subcontractors
This client had an issue with the electrical subcontractor and didn't want him back. We had several items to complete and the client decided to hire a outside electrician to complete these items. Only after this electrician was on site and repaired what was supposed to be a code violation was BTW informed. If allowed we would have had our electrician look after the issue. We issued a credit to the client for the remaining electrical.
This client was advised that he could get permits from the county and decided to save some money and not get them.
We never lied to this client. We had discussion with the client on regular basis. It only now we are being accused of lying.
We were scheduled to continue the project once we received the remainder of the third installment. the client refused payment and we put the project on hold to deal with the issue and the client terminated BTW instead fulfilling his contractual obligations.
We ordered material that the client indicated was required through a supplier he wanted us to use.
BTW worked very had to deal with a very demanding client. We had a very good relationship right up until the third installment was due. We had completed 90% of the project without incident. All that was remaining was the main bathroom.
It is very unfortunate but BTW has been forced to file a builders lien on the home for monies owed. BTW will continue with legal action if this client decides to ignore this issue.
We had an unexpected bathroom renovation when we found water dripping from our dining room lighting fixture. Wayne came quickly and gave us a quote and then we took our time looking at other contractors...some weren't so speedy. He said realistically that we would probably have to wait until January for all of the materials to be here, but things happened quickly and the job was mainly completed before Christmas! A real bonus when you live in a home with only one shower/bath.
BTW Renovations Inc. has a TrustScore™ of 5.0. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 68 |
Approved | 1 | 68 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 | 4.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Yes |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2013 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
BTW Renovations Inc. has been recognized for their skills and expertise by their peers in the following categories
We’ve had the pleasure to work with BTW Renovations Inc. and are pleased with their project management, communication, and quality management skills. Fair with payment and on time. The ability of a contractor to execute a project well has a great impact on the work of trades. For these reasons, we wouldn’t hesitate recommending BTW Renovations to others or working with them on projects!
Accessibility, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Countertops, Drywalling, Electrical, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Framing, Gas Lines, General Contracting, Handyman Services, Heating & Air Conditioning, Home Restoration, Insulation, Interior Design, Painting, Plastering, Plumbing, Tiling, Water Heating, Data Wiring, Windows and Doors
BTW Renovations Inc specializes in renovation and construction of bathrooms, kitchen and basement development. We take care of all the facets of your projects, including carpentry, plumbing, electricity, door/windows, tile installation, all types of flooring and more. With our personalized customer service, we will construct or remodel the bathroom, kitchen or basement development. of your dreams. We also offer complete planning and remodeling service for the entire home.
We only employ the most capable and certified contractors for each aspect of the project along with being strictly supervised by our management. Materials that we use are of the highest quality.
The company was incorporated March 2013.We have been doing this type of work full time since 2004. The company is fully insured and licensed.
Call BTW Renovations Inc today for your free estimates.
BTW Renovations Inc. was awarded Best of TrustedPros in 2020 for Bathroom Renovations in Edmonton.
BTW Renovations Inc. was awarded Best of TrustedPros in 2019 for Bathroom Renovations and General Contracting in Edmonton.
BTW Renovations Inc. was awarded Best of TrustedPros in 2018 for Bathroom Renovations and Electrical in Edmonton.
BTW Renovations Inc. was awarded Best of TrustedPros in 2017 for Bathroom Renovations in Edmonton.
Main contact(s) | Wayne Robinson |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | BTW Renovations warranties all labour and material that is purchased by BTW for a period of 12 months from the completion of the project. |
Accepts credit cards | Yes |
Year established | 2013 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
BTW Renovations Inc. has contributed 2 responses to the following questions posted in the 'Ask the Pros' forum