Button's Heating Inc.

Horrible !!!! Read below. Button heating & air conditioning was sent by home depot and made a mess, damages, and not proper air conditioning install even with a second return to my home. Then called me a liar by company representative and said that everything I stated was false. Yet I have pictures and witnesses. Forced (take it or leave it settlement) that didn't even cover cost of damages

Receive no copys of invoice, paperwork for warranty on unit.

- Large pieces of wood & concrete left all over floor / stairs in basement aswell as they dust, chips. Sharp metal cut off pieces and sheet metal screws left on on floor. With install crew coffee cups,pop bottles, food wrappers,

- Crew smoking on property during install and dropping the still lite cigarettes drown the cracks of my wooden deck. Notice the leaves etc under the deck where smoking and on fire and had to be quick but out with hose.

- Crew asked to use vacume for little bit of dust. After crew left and went use use vacume noticed both the one we use for our couches/carpets was filled and jammed with large pieces of wood and concrete block and the other stainless steel wet/dry shop-vac was same motor jammed with wood concrete items and sheet metal screws. There was mess in areas of basement where crew wasn't installing. Tried to clean and clear out both vacumes but still did not work after. Wood chips/ concrete found all over kids clothes and toys in opposite end of install where vacuum left behind, like it exploded there.

- Cut off sharp pieces of sheet metal left on driveway / front entrance and inside by childrens play area / thermostat

- Large mess of concrete / wood / siding / dust left behind on my neighbors driveway.

- Some wired dark greasy stains left on house siding that does not wash off

- The furnace filter crew install was used and dirty.

- Large gaps in ductwork. So large there was no airflow to main floor. Even showed crew on there second return a week later that my hand/arm fits thew a few of the joints. The gaps where making high pitch whistle noises so loud you could hear on top floor and outside of home.

- On protective covers on electrical boxes installed with exposed wires. Asked many times to have the large hole drilled in foundation to be filled and protected from the outside elements. I ended up filling it myself and filling in the gaps on ductwork with aluminum foil tape.

- Crew did not have my new thermostat on install date and left us with dirty used one till next week return.

- Crew seemed very upset that I didn't sign the paperwork saying completely satisfied with work and that they had to come back for thermostat.

- The thermostat install company sold me for $185 plus tax. Home depot sells it for $100 and walmart for $41 !!!!

- Crew left install without turning on unit and test. I had to turn it on. Switch to furnace was left off.

- I asked crew do they wait and test unit or floor vents etc to insure working properly. They said no. They didn't look at any floor vents or air return. Spoke with many different heating / air comomany and all said to me the crew should have waited around and had tester units on floor vents to monitor and balance out the gas pressures to insure a good efficent unit and have unit around 500 microns. None of this happened with te crew. My unit was install on saturday afternoon and all I hers crew talk about was how fast can they leave and start there weekend and dates,

- Bissell vacume regal price is $229 but purchase on sale for $179 plus tax. Still needs replacing

- Stainless steel shop vac. Unsure regular price but paid $279 plus tax. Still needs replacing

We purchased and new furnace from Button's Heating and had a great experience. Our sales rep Mitch was very informative and listened to all my questions and concerns. The installation happened very quickly which worked out very well for us. The 2 gentlemen that came to install the furnace were very courteous, informative and were very mindful in keeping all areas clean. We would highly recommend anyone to deal with Button's Heating.

I had a couple of estimates to replace a very old A/C unit and decided to go with Buttons. Todd came to my home and told me everything I need to know to make an informed decision. I was treated with kindness and respect and by the time our meeting was at the half way mark I felt like family. A few days later John and his crew came to install the unit and it was so refreshing to see people who care and respect their customers. They covered my floors with tarps and walked me thru everything they were going to do to install my unit. Again I felt like family, the guys were thoughtful, funny and very professional. I was told that they're available 24/7 should any problem arise and they back their work 100%. I would recommend them in a heartbeat

Having to replace my furnace (after getting my “red’ tag, which was actually white), was a daunting process, particularly when the weather suddenly turns cold. Some people will try to scare you into buying something that you really don’t need, especially when you are on your own.

Todd Button made me feel comfortable right away and repeated told me that I was under no pressure to buy and to take my time in making my decision. He explained the furnaces that he sells, and the mechanics of how a furnace works, whether the new thermostat was compatible with my phone (if not, will change it) and filters. It was a tough decision. I checked around a few HVAC companies and looked at different price points, warranties, types of furnaces -quality, service, reliability, filters and thermostats. Thank goodness for Consumer Reports.

The fact that it is a family owned business and small enough that the employees know each other is a bonus, but the quality of service and professionalism is there. The job to install furnace and air conditioner took a probably a little over half a day and the men who installed it were excellent. They did it quickly, quietly, explained everything in detail to my satisfaction and cleaned up afterwards. The fact that they don’t know what is “red” or “white” should not deter you (kidding).

The furnace is so far, so good. A bit too cold to know if the AC is okay, but I am very happy with my choice (the husky, not so much), and I don’t think you need to go much further in finding a better heating and air company. I give the company 5 stars, because I haven’t had to deal with service yet, (and hopefully other than annual maintenance, I won’t have to).

Here’s to many more years of success to your company!

Very professional from the sales side to the install team. our furnace was quite old so Todd Button informed us about the energy audit and associated rebate. not only did we understand where we were losing energy we also saved money doing so.

The install was done on-time with no surprises. very neat and clean.

Thank you for a job well done!

Initial evaluation of my furnace needs, including patient examination of all current and future necessary venting and connections, was most thorough, perhaps because Todd Buttons is not just a salesman but a licensed installer. The actual challenging installations, by two capable and gentlemanly young men, took all day, very tidy and clean from start to finish, a reassuring experience. Follow-up visit to assist me with furnace humidifier problem also done promptly. Buttons was recommended to me, and I have recommended them to others.

Todd's no pressure sales approach made us feel very comfortable. He was very professional and explained everything in detail from the products to the government rebates that were available. The installation was very professional. The installers were courteous and answered all my questions on the products that were installed. I highly recommend Button's Heating and A/C.

This is an excellent company. After meeting Joe, we didn't bother getting a second estimate. The installation was superbly done and they left our place neat as a pin!

We recommend this company very highly

Richard was the rep sent to my home on a Sunday to address the needs of my furnace. Not only did he fix my furnace he helped me with another issue I had while in my basement. He offered to help me address a water leak and turned off the water where the leak was coming from. He moved boxes out of the pool of water to prevent further damage. The Buttons are lucky to have this young man in their employ.

John and his team did an excellent job with my furnace and water heater installation. Very neat and clean job. Well done.