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I had the most nightmarish weekend of my life dealing with this company. Not only was the mould problem not removed but they did not properly set up containment in the areas they were working. Their manager Gabriel was, hands down, the worst part of the experience. My quote went from $2,500 to $10,000 to $13,000 in the matter of one week. I told them to finish the original scope of work for the original price. Every time he would come over, he would increase the cost of the work and the best part is THEY DID NOT EVEN REMOVE THE ONE PIECE OF MOULD in the house. Call around, save your money and at all costs avoid these guys. The employees were nice, but seemed inexperienced and not properly qualified for the work. There was no air sample done to even confirm the presence of mould.
Half way through the work one of the employees cut a water line by accident. Obviously mistakes happen, no big deal. However, if I was not home, no one would have known how to turn off the water in the house and the basement would have flooded. Gabriel, the manager said he would take care of the costs and give me a discount to make up for it. He actually laughed in my face and said the incident caused no additional damage to the house and the basement was so dirty anyways it probably "helped clean up the problem" I felt held hostage in my own home whenever he was in there. Explaining to him that I did not want this work to continue was almost as painful as watching this negligent work go on inside my home. Once I mentioned my profession, working for a home builder, he said I should have mentioned this from the start and he would have given me a better price. THE NERVE OF THIS MAN was nothing short of the absolute worst customer service experience I have ever encountered. Laughing at a customer when you cause damage to a home was not just rude, it was insulting.
See the attached pictures for how the left my house and the 'containment' they set up in the basement. If I could I would give them a 0. The only reason they don't get all 1's is because the employees other than Gabriel were very concerned about the house and their work.
Mold removal and water damage repair in Toronto, Montreal, Ottawa, Calgary and Edmonton from Canada's Restoration Services . Mold removal, water damage repair and restoration, air quality testing, smoke and fire damage repair.
We are a Certified Water Damage, Mold Removal & Remediation, Fire and Smoke Damage Restoration company with many years of experience in providing first class customer service as Canadian industry leaders.
Our services include emergency water damage repair, mold inspections and remediation, air quality testing, asbestos removal and, smoke or fire damage restoration in the Greater Toronto, Montreal, Ottawa, Calgary and Edmonton areas.
Whatever the damage - leaks, floods, fires or accidents, we will be there to help you get your home or business professionally repaired and restored in as little time as possible. We focus on exceeding expectations by quickly and clearly identifying your needs; an essential part of how we operate, and we formulate a plan to repair and restore your home or business property to the condition it was originally in.
Our services are aimed at providing you, your family and co-workers with a safe environment and optimal air quality conditions, especially when it comes to mold growth and damage caused by water, mildew & mold. Canada's Restoration Services provides services for both residential and commercial properties using eco-friendly solutions and equipment that meets the highest professional standards.
Our Certified Technicians can be at your home or business within 45 minutes or less, 24 hours a day, 365 days a year!
Contact us to schedule a Mold Inspection or Air Quality Test for your home or business at 1-888-551-0514 and speak to a live Canada's Restoration Services Rep. 24/7.
We are known for setting high standards in the Canadian restoration industry.
Our head office is located in Toronto, Ontario. We proudly serve all of the Greater Toronto, Montreal, Ottawa, Calgary and Edmonton areas. Including Durham, Mississauga, Hamilton, Peterborough and Oakville area's. We've expanding in Alberta! The QC regional office is located in Laval and manages the Mold removal and emergency water damage services throughout Montr al its surrounding area's
Main Contact(s): Gil Naparstak
Licensing Information: Contact Canada's Restoration Services to request licensing info.
Insurance Information: Contact Canada's Restoration Services to request insurance details.
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.