I have had a terrible experience trying to work with Nader Kianzad, owner of Canadian Home Flooring. I do not recommend this company.
Nader seemed like a nice man, I liked the hardwood sample he showed me and a few days later paid a 50% deposit($4,200.00). The problems started day 2 after all flooring had been ripped out and my small apartment was a construction zone. Nader said I needed 8 - 10 bags of leveling material and 6 - 8 hours of grinding. He said I had signed a contract agreeing to $115.00 / bag of material and $85 / hour grinding.
I reminded him I had paid his quote, over the phone, by visa and had not signed anything nor had he told me I was supposed to sign something. He told me that by giving him my visa, I was agreeing to his contract (that I had never seen).
I was shocked. I am a woman, 73 years old,live alone and have a perfect credit rating. I had budgeted carefully for my floors and didn't have $2,000.00 over and above the cost of our agreement. If Nader had come up with what sounded like a reasonable amount I would not have questioned him.
I tried to negotiate. He refused and tried to intimidate me by saying if I didn't pay his rate he would immediately pull his installer, put a lien on my property and sue me for breaking the contract.
I did some research and found out Home Depot, charges a contractor $30 a bag. The rate in other Vancouver Flooring Companies, for the same leveling product, (LevelQuikRS) including the labor to spread is $40 - $60. The cost for grinding, is $40 - $50 / hour.
The bio for LevelQuikRS says "it is self - leveling" and "in one pour seeks its own level in minutes". All the owners of the flooring companies, I talked to, told me not much grinding is required and one company told me there is no grinding charge because grinding time is so minimal.
Later Nader and I tried to negotiate and were within $200.00 of each other. (I offered him the highest rates I had found on the internet plus immediate payment of the remaining 50% of the contract). Nader refused my offer. His nice young installer wanted to finish the job he had started and offered Nader that he would pay the $200. Nader refused his installer's offer and told him to leave my place and return the wood to his shop.
It is now 9 weeks since Nader made his installer walk off the job. He has put a lien on my property and is suing me for breach of contract. He is trying to charge me me for the wood that was returned to him, the installation I didn't receive plus 2% interest per month.
He has told the court recently he wants mediation. I do not believe him and am no longer willing to negotiate with him. It would take at least 4 months for the mediation process to start and I do not believe he is sincere as he had plenty of time to negotiate (and several good offers he refused).
Nader has intact floors to go home to and he has nothing to lose, (except his reputation and Karma) by making me sit it out in the same construction zone as when he walked out.
Life is too precious to have to continue to live this way. I plan to go directly before a judge. If you want an update from me please go through this site (TrustedPros) for my email or I will try to post an update later.
In the meantime, do your homework!!! Unfortunately, I didn't. My criteria was finding the type of flooring I wanted and that the company be in my community. If I had done my research I would have found out that Canadian Home Flooring, until recently, was Canadian Carpet and Tile. There are quite a few negative reviews when under the old name. Also, neither company is listed with the Better Business Bureau.
I see below I am supposed to rate different categories that don't really apply to my situation. The installer was fine (but I have been left in a dirty situation). It is the owner I have a problem with.
Renee (disappointed, in Vancouver)