Canadian National Van Lines Trust the name you already know! Canadian National Van Lines is the name you trust and now. We specialize in household and commercial moves and provide the extra care and attention to details that matter most to our clientele. We are the mover of choice for families and companies who are looking to relocate. Wheth read more...
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BUNCH OF CRIMINALS.. Only trying to find a reason to rip off your money. Upon agreement on a quote to pick stuff off from Montreal at a certain price, I get a call from the manager "Hannah" who was absolutely arrogant to start with and then quoted a bill $250 extra on what was quoted earlier stating the reason that TAX & PACKING WAS NOT INCLUDED IN EARLIER QUOTE. She didn't even refer to Quote earlier sent by her colleague to me by email and suggested that "SHE KNEW THE MATH" Upon me insisting to refer back to the Quote that was she realized that she could not swindle me off this time as it clearly suggested in the Quote that Tax was inclusive. After ten minutes, HANNAH MADE HER DRIVER CALL ME , and suggest that distance between the truck and elevator was more that 100 feets and hence would charge another $100 extra. When i asked the driver how he measure 100 feets, he showed me baby steps. HANNAH the customer service manager , her drivers and HER COMPANY ARE A BUNCH OF CROOKS. BEWARE!!!!!!!!!!
The Good —
Quote was good.
Scheduling per commitment
The Bad —
Lost a box, others had minor damage
The Ugly —
Would not cover cost of contents lost box
Would not provide B/L details
Would not escalate to Executive
Never use without zero deductible insurance.
Read the reviews on here about these guys, they're all the same for a reason. Absolutely TERRIBLE. DO NOT USE THEM.
I have a pretty similar story as the rest: I moved from AB to BC. They offered me a stellar quote and really leaned on their BBB accreditation. So I felt totally safe being a young girl moving to another province alone using them.
They picked up my stuff November 11th and I was told it would arrive between November 27th and December 2nd. When the week arrived and I hadn't heard anything I called my representative, Abigail (who, as previously mentioned on here, is TERRIBLE at communication and customer service. She is lazy with a horrendous bedside manner and should not have a job in customer service). She just said to call the BC office. I call them and they make me call Toronto. No answer. I spent 2 weeks trying to track down my things. I was told in my quote that I would be charged about $1160 for 1000lbs. I figured I had 2000lbs so I figured my bill would be about $2100. I was given a total of $3300. When I contacted Abigail, she tried to tell me I moved 4300lbs but she would send me a copy of my scale ticket to prove it. All of my items except a 117lb bed frame, a Queen mattress and 20 small boxes fit into a 5×10 storage unit so I found this hard to believe. She told me I was only charged for the weight of my things plus packing supplies. When the movers finally showed, I was greeted by 3 very rude men who first tried to charge me $200 to use the stairs. Odd-I had the exact same amount of stairs at my pickup location and wasn't charged a fee to use them. They didn't have a scale ticket. Then when we went to put the rest of my items into a storage unit, the movers assured me it would fit into the unit. When it almost didn't fit, they tried to tell me it was going to be a few hundred dollars to unload the unit and move it to a new one...literally across a 5ft hallway. When I called their office about it, the movers got mad at me and proceeded to toss my things into the unit, loading it so that it was a hazard to access. When the unit was unloaded a month later, I used a different company who informed me that not only was I over-charged by 1000lbs (they took my stuff to a scale) but that several of their charges were scams and my stuff has been mishandled.
CNVL disassembled my bed without my permission. It was unable to be put back together (see images). My dresser has a crack down the center of the frame making it useless. My tv's were stored face-down on metal, they are broken. My drinking glasses are broken (I packed them very well), I am missing the footboard for a bed making it useless as well as my broom, mop, and several other items. I had a ton of liquor as I am a rep and they stole several bottles from me (I took inventory as it belongs to my employer). They also charged me $90 for a wardrobe box, a box they claim to use to load smaller boxes to save space. They filled it with regular size boxes (see images) but hand loaded my small boxes (I had at least 20 of these smaller boxes that would have actually fit into that box which is a testament to the stupidity and laziness of these people).
The best part? The things I have are items I got after I was victim of a huge apartment fire. All of it brand new and I worked very hard for it, completely destroyed by the mishandling of my stuff by BBB accredited "professionals". And just like everyone else on here, they offered me the slap in the face of $55 to pay for my things because "sometimes things are damaged in transportation".
RUN FOR THE HILLS from these guys. Con-artists and scammers. I guarantee the only positive comments on here are from people who work for the company because too many people on here have the exact same story for them to be anything but consistent let-downs. I hope people heed the advice on here because I have been devistated for about a month now.
If I could I would give CNVL a negative star rating. Stay away!!
When looking for a moving company I got quotes from many different competitors. CNVL talked a good game. They are very friendly and professional when emailing and gave me a good feeling about the company. After deciding to use CNVL, I asked if they would meet competitors pricing. They responded that they would. I sent 4 different competitor quotes but CNVL would not match as they said they where a better rated company so charged more. I figured ok, they must be good. Then on the moving day I got a call from a mover, caller display said it was RAM movers and that they were confirming the address for the CNVL move. I wrote CNVL and asked why RAM was doing the move - they said RAM was their partner company. So I sent CNVL a quote from RAM that was a much better price than CNVL. They responded aggressively that ‘CNVL is taking the contract and the price is SET!! We will not change it. If you want to cancel, tell us now’. Meanwhile they had waited to respond until the movers had half loaded the truck with my stuff - I was moving across the country and on a schedule, I couldn’t stop the move, they had me in their pocket and they knew it.
The movers seemed to do a good job. They specifically wrapped up my high quality barka lounger, very nice large clock, a very nice tower light and my recently purchased lawn mower in black plastic wrap. I met them a the scale before and after loading the truck. It seems to go pretty well. They put my belongings into storage.
They left with my stuff the end of July. We then travelled to Ontario, started my new job and lived out of our holiday Trailer until we found a house. We bought the house but had to wait until oct to move in. The movers arrived the first week of oct, as scheduled. The first thing the mover made me do was sign the sheet that everything had arrived safe and sound. My mistake - please don’t sign anything until you are sure everything is there. CNVL will take advantage and make you pay. They unloaded the truck - I had a lot of stuff. Very hard to keep track of everything as it is coming off the truck. I watched one of the movers kick a shelf of the truck - it broke, he did not apologize. They were very grumpy by the time the truck was empty. Two of our kitchen boxes that were labeled fragile were smashed. Many of our boxes and bins were ripped, dented and collapsed. Almost every piece of furniture was scratched and broken, we found more broken pieces here and there throughout our boxes. The backs of two of our armours were ripped off. Broken handles on my electric tools, broken wheel on my tool chest, missing latch and handle on the same. Broken and missing legs on dressers and armours.
AND all the items that were nicely wrapped in black wrap (possibly marked?) suspiciously missing. Every. One. Of. Them!
After this they asked me to submit a claim - they then took a full 10 weeks to get back to me. They claimed the deductible was more than the claim but out of the goodness of their hearts they would pay me $55.
A terrible moving company - stay away, and please tell everyone you know to stay away.
They will NOT do a good job moving - it’s not even them doing the moving!
They will NOT give you a good OR competitive price.
They will NOT try and find missing items or make any concessions if your items are ‘lost’.
Do NOT trust a word they say!!
Canadian National Van Lines Inc. has a TrustScore™ of 0.5. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 2.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Canadian National Van Lines
Trust the name you already know!
Canadian National Van Lines is the name you trust and now. We specialize in household and commercial moves and provide the extra care and attention to details that matter most to our clientele. We are the mover of choice for families and companies who are looking to relocate.
Whether you need us to handle the basics or you prefer a full service moving place, Canadian National Van Lines will cater to your needs to create a moving plan that provides what you need while staying on budget. We offer a menu of household moving services to ensure that we can meet your every need.
When you choose Canadian National Van Lines as your household moving carrier, rest assured that every need will be accommodated. A dedicated Canadian National Van Lines professional moving consultant will act as a single point of contact for the move from start to finish.
Canadian National Van Lines understands that moving is not only about changing location. We are here when it s time to pack your belongings and relocate your precious belongings or your business across the country. Trust the name you already know!
|Main contact(s)||Vicky Blaine|
|Alternate Phone Numbers||587-405-1239|
|Listed with TrustedPros since:||2017|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Canadian National Van Lines Inc. to request licensing info.|
|Insurance information||Contact Canadian National Van Lines Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.