Canadian Property Care

If I could give a review of 1000 % this is what I would give to Canadian Property Care, Emilio and his Staff went well over and beyond to help me get this done, the job was done exceptionally well, I loved the end result, and will definitely use this Company again and refer to anyone I know.

Super Awesome Work.

Emilio and his team did a wonderful job with our privacy fence. You could tell that they knew what they were doing and were very professional and courteous.

I would use them again in a heartbeat. Highly recommended.

Emilio and his crew built us beautiful fencing with a gate for our backyard in only 2 days. They were professional, efficient and a pleasure to deal with. We split the cost of one fence with a neighbor and Emilio was great with dealing with our neighbor as well, who was also very happy with their work. We would not hesitate to recommend them to others.

This spring, we desperately needed to build two walls of property fence between our two neighbors. We were wary of contractors that could not commit to a price for a reasonable period of time or who refused to indicate the brand or source of their building materials.

Canadian Property Care (CPC, Emilio) was quick to volunteer the brand of materials from the start, he outlined the process he follows when working with a customer, and he gave assurances that once we sign and honor a quote, securing that price is his responsibility. He was also able to provide a start-date and anticipated end-date in the contract.

We had a week to sign off on the quote, and there was no unusual sales pressure. Through this time, I called and emailed Emilio with questions about our fence and the deck. I was very impressed that if he didn’t answer his phone, he would always call me back. He also responded to emails during the evening.

As part of my due diligence, I also checked out CPC’s Facebook and Instagram posts, and it was very reassuring to see his projects being posted as they were being completed.

Lumber prices have been on the rise, and demand for construction services are very high. We were pleasantly surprised that he could get started on our fence within a matter of weeks after the quote. Emilio was able to send a crew to get started a day earlier than expected.

Our fence is 6’ tall, and I verified that each post was dug to 38” by hand. The wood labeling also confirmed all the materials were exactly as promised.

Emilio’s crews were very reliable. They arrived between 8AM and 9AM each morning and worked to the end of day. This was not a case of them doing bits and pieces and moving between properties before the job was complete.

Even with snow flurries, the work continued. Their whole team was a well-oiled fence building machine, and they visibly enjoyed the work.

Everyone was happy with the quality of the fence construction. However, the wood’s pressure treatment was uneven, and we were missing a middle rail for the fence’s framing.

I emailed Emilio that night with pictures of the fences. I didn’t criticize the wood; I just asked if this is normal and if it would look more balanced once the pressure treated wood had the opportunity to dry more.

Emilio called me the next morning. First, the rail was getting added to all the fences at no extra cost to us. Next, he told me that he was at the lumber yard complaining about the wood and that it really didn’t look the way it should. Our first conclusion was that the wood was saturated in treatment and it would balance out after some time. Emilio offered to stain the wood at no extra cost to us later in the summer.

We would have been OK with the staining option, and I sent Emilio more fence pictures for stain color matching. The next morning, Emilio called me to tell me he is taking the fences down. Emilio was so dissatisfied with the way the fences looked with the saturated wood, that he arranged to have it all replaced under warranty with new wood so that it looks great from the start.

Our second new fence looks amazing, and all my neighbors are happy that we chose Canadian Property Care over the other options available to us.

We researched several contractors before finalizing on Canadian Property Care. Their pricing was competitive, they answered questions the way we expected a qualified contractor to answer them, and most importantly, they took great pride in their work through the whole process. They were their customer’s champion.

Our next project is going to be a deck. That is also going to be an adventure during these pandemic times, and I’m looking forward to sharing our results once it’s complete.

I’ve shared pictures of our old fence, our first new fence with the defective wood, and the final fence that Canadian Property Care built for us. We are very pleased all around!