This Victoria area sewer service company is rated 3.5 from 4 reviews with a TrustScore of 1.9. Services offered include sewer, plumbing and maintenance work. Read their reviews, ask about license and insurance information, and request a quote.
Canadian Rooter Plumbers Inc began operations in 1998 and has received 4 reviews for an overall customer rating of 3.5. The average rating for businesses providing similar services in the Victoria area is 4.3. Write a review
3.7
3.8
3.0
5.0
3.3
3.3
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1.4
Unprofessional attitude, quickly frustrated.
Was quoted $400 to declog but they couldn’t find the issue. Quickly solved by another company.
Thankyou for taking the time to write a review.
Due to the extensive exploration of the drain issue and the advise given; without the permission to use our pipe scoping technology, our professional hands were tied. I m glad we were still able to help by giving you a full report on what we found.
Sometimes we are unable to be everybody s hero, and it can be frustrating to our technicians. Realizing the exposure to COVID through sewer work and raw sewage is an added pressure and frustration, we continue to support our community with all covid safety protocols.
2.4
I will not comment on the quality of the work we had done. Had the job estimated twice and suggested that they take a very close look at the existing plumbing. They did not take a close look and took a couple of pictures that did not show the whole picture. We were very clear in describing what we wanted done. We agreed on a price and set a date. One the job was started, Kevin complained that they severely under quoted. The job seemed rushed and after they started, they did not show up for 2 days - doing side jobs- leaving us living in a mess. For some reason, they felt that we were not going to pay them the balance and threatened to put a lien on our house. When they did come back to finish the job, there was no review of what they did and they left all of the scrap for us to dispose. They also left one thing undone and while Kevin offered to come and do it, I refused due to his attitude. I would not recommend their service as the work is done as HE feels and not per the estimate - no discussion. The job was under quoted according to Kevin, but that does not warrant unprofessional behavior, incomplete work and a petulant attitude. Use them at your peril.
5
My hot water tank died so I contacted Lois for a quote on installation. She was awesome, professional and confident, and the job was very well done. I have hot water again!! Thank you Lois 'Laine! I will definitely call this company next time I need any kind of plumbing assistance!
Thankyou for your kind words. It was a pleasure to serve you! Call me anytime.
5
They were friendly and professional. They got the job done on time and within budget. They will definitely be the ones I call again.
Canadian Rooter Plumbers Inc has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Victoria and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 5 |
| Approved | 0 | 4 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 1 |
| Overall Rating | 3.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1998 |
| Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Drain Cleaning/augering all pipe sizes, Sewer Camera and locating services, hot water tank installations, Residential and Commercial, Renovations, Dishwasher installations, rough-ins, Fixture repair and installations, toilet, sinks, tub-shower replacements.
Sewer Camera and Locating services for blocked sewer/septic. Sewer pipe point repair and replacements. Water service repair and replacements.
Sewer Camera and locating services, sewer pipe point repair and replacement, excavating, augering.
Renovations and fixture installations, rough-ins.
This Victoria area sewer service company is rated 3.5 from 4 reviews with a TrustScore of 1.9. Services offered include sewer, plumbing and maintenance work. Read their reviews, ask about license and insurance information, and request a quote.
| Main contact(s) | Lois Heron |
| Alternate Phone Numbers | 250-213-9105, |
| Listed with TrustedPros since: | 2017 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | No |
| Year established | 1998 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Contact Canadian Rooter Plumbers Inc to request licensing info. |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
